Hotel Chetan International

This hotel is primarily recognized for its central location, making it a convenient base for budget travelers, business travelers, and sightseers due to its proximity to major transportation hubs and local amenities. Guests frequently highlight the friendly and cooperative staff as a significant positive, alongside the hotel's overall value for money. While many appreciate the spacious rooms, feedback on cleanliness is notably mixed, with some guests praising it and others reporting significant issues. To ensure a comfortable stay, it is advisable to confirm the availability of specific amenities upon check-in and inquire about the hot water schedule, as this is a recurring point of feedback.

Facilities & Amenities
The hotel offers various facilities, though their condition and availability can vary. Many guests reported issues with air conditioning not working properly or being centrally controlled, sometimes only providing hot air. Similarly, the availability of hot water is a frequent concern, often limited to specific morning hours, with some guests receiving it only via bucket service. While some found the Wi-Fi to be reliable, others experienced slow or non-existent connectivity. Basic in-room amenities like a kettle for tea/coffee, an intercom phone, and complimentary water bottles are often noted as missing. The TV in rooms was also frequently reported as non-functional. On the positive side, a lift is available, and some guests appreciated the provision of covered car parking with security.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. While some guests found their rooms to be clean, neat, and comfortable with spacious layouts and comfortable beds, a significant number reported severe cleanliness issues. Common complaints include dirty rooms, bad smells (from linen, bathrooms, cupboards, or generally throughout the hotel), and the presence of cockroaches and other insects. Many noted sticky floors, dusty doormats, unhygienic bathrooms, mold and fungus on walls and ceilings, and rusty walls. Bedsheets, pillow covers, and towels were often described as unclean, stained, or unwashed. Some rooms featured old mattresses, hard beds, and broken bathroom fittings. Despite these issues, the spaciousness of the rooms was consistently appreciated.

Dining & Food Quality
The hotel's dining options receive generally positive remarks, particularly regarding the complimentary breakfast. Guests often describe the breakfast as fresh, tasty, and a great way to start the day, with good variety. The on-site restaurant is also praised for serving good quality food. However, some guests noted that the restaurant does not serve breakfast prepared in their own cuisine, which can be inconvenient. In-room dining service was sometimes reported as slow. A significant advantage highlighted by many guests is the abundance of good food options and a Vegetarian Udupi hotel located very close by, offering convenient dining choices outside the hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage. It is situated in the middle of the city, offering easy access to nearby attractions and transportation. Guests appreciate its proximity to Majestic Station, the metro station, and various bus and railway stations, making it highly convenient for travelers. The area surrounding the hotel is described as having many restaurants and shopping options. While the location is generally considered safe and well-connected, some guests mentioned experiencing noise from nearby construction activities during the daytime. Parking is available, with some guests specifically mentioning covered and secure options.

Staff & Service
The staff and service at the hotel receive predominantly positive feedback. Many guests commend the friendly, helpful, and cooperative staff, particularly at the front desk, for their professionalism and customer-oriented approach. The check-in and check-out processes are often described as smooth and quick. Guests appreciate the attentive service and the staff's willingness to meet requirements. However, there are notable instances of negative feedback, with some guests reporting rude staff behavior and unresponsive service. Specific concerns included staff not being helpful with basic requests, and some instances of poor communication or dismissive attitudes, particularly from certain receptionists.

Additional Information
The hotel is described as an old building, and some areas may show signs of age, with mentions of renovation being underway. Guests should be aware that while the hotel aims to provide a comfortable stay, some basic amenities like complimentary water bottles are not always provided. A unique positive experience highlighted was a staff member's honesty in returning forgotten money. The hotel offers a flexible early check-in policy and a generous 24+1 hour checkout option, which is appreciated by many travelers. Some guests noted the absence of an internal telephone in rooms, requiring direct contact with reception for services.