Chisholm Inn & Suites

This hotel is frequently chosen by pet owners and those attending dog shows due to its accommodating policy. While some guests find the property to be a convenient and reasonably priced option, many describe it as significantly outdated and in need of extensive renovations. A recurring theme is the persistent closure of key amenities, particularly the pool, which has been out of service for an extended period. Guests often report mixed experiences with room cleanliness and comfort, ranging from satisfactory to highly problematic. Despite these challenges, the staff generally receives praise for their friendliness and helpfulness, though their ability to resolve maintenance issues or address guest concerns effectively is often inconsistent. To ensure a more comfortable stay, it is advisable to confirm the operational status of specific amenities like the pool and hot water before booking, and to thoroughly inspect your room upon arrival.

Facilities & Amenities
The hotel's facilities are a major point of concern for many guests, with the pool and hot tub consistently reported as being closed, often for years, due to issues like mold or ongoing repairs. The ice machine is also frequently out of order, and the absence of an elevator poses a significant challenge for guests with mobility issues or heavy luggage, especially those assigned to upper floors. In-room amenities such as TVs are often described as small or non-functional, and some microwaves and AC units are reported as old or broken. While some rooms feature desirable amenities like fireplaces and jacuzzi tubs, the overall impression is one of a property in disrepair, with issues like non-locking back door entrances and broken vending machines further detracting from the guest experience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, with a significant number of guests reporting unsatisfactory conditions. Many reviews describe dirty bathrooms, stained carpets, and evidence of inadequate cleaning, including unflushed toilets, hair, and old food left in refrigerators. Some guests even reported encountering roaches, mold, or other pests. Rooms are frequently characterized as outdated and run-down, with issues like torn carpets, broken window screens, and non-functioning AC units. While some guests found the beds comfortable, others noted thin bedding or overly soft mattresses. Noise is a common complaint, with thin walls allowing sound from neighbors, and reports of faulty smoke detectors triggering fire alarms repeatedly, disrupting sleep. Additionally, many guests experienced issues with hot water availability, with some reporting cold showers or no hot water at all.

Dining & Food Quality
The complimentary breakfast receives varied feedback, with some guests finding it to be a highlight, offering a decent breakfast variety and a clean dining area. Specific items like waffles are occasionally praised. However, a substantial number of reviews describe the breakfast as a "sad display," "basic," or "feeble," citing limited options, poor quality, and a lack of freshness. Common complaints include "rock hard bacon," browned bananas, and a general sense that items are reheated or not properly restocked. Issues with coffee availability and quality are also noted, with some guests finding it to be only fair or completely gone.

Location & Accessibility
The hotel's convenient location is often highlighted, being situated right off the highway and offering easy access to local attractions such as the fairgrounds and the Mesabi Trail, which is directly across the street. This makes it a practical choice for those visiting the area for events or outdoor activities. However, a significant accessibility concern is the complete absence of an elevator, which can be problematic for guests with mobility challenges, those traveling with heavy luggage, or families with strollers, particularly if assigned to rooms on upper floors. The parking lot is generally described as well-maintained, especially in winter, though some guests noted it can be dark or have cracks.

Staff & Service
The staff at the hotel generally receives positive remarks for their friendliness, helpfulness, and attentive service. Many guests appreciate the welcoming demeanor of the front desk team and their willingness to assist with requests, such as switching rooms. The pet-friendly service is also frequently commended. However, despite the positive interactions, there are significant concerns regarding the staff's ability to resolve issues effectively. Guests frequently report unaddressed maintenance problems, such as non-functional TVs, broken toilets, or a lack of hot water. There are also serious complaints about missing guest items and difficulties in obtaining promised refunds, indicating a disconnect between initial helpfulness and consistent issue resolution.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, typically for an additional nightly fee. The property appears to be in a state of ongoing or needed renovations, with many areas described as run-down, featuring loose boards, worn flooring, and general disrepair, despite claims of improvements. Guests should be aware that the hotel does not accept cash payment. There have been instances where the hotel's strict no-show policy led to unexpected calls about arrival times. Furthermore, some guests have reported discomfort due to hockey teams being allowed to cook in the lobby, leading to unpleasant odors throughout the hotel.