Hotel Ciros

The hotel offers a memorable stay, primarily distinguished by its prime central location directly opposite the iconic Clock Tower, with many rooms featuring balconies that provide stunning views. This makes it an excellent choice for sightseers eager to explore the city's attractions on foot, as well as couples seeking a romantic getaway with picturesque vistas. Families also find the hotel appealing due to its consistently praised spacious rooms and convenient access to local points of interest. Guests frequently highlight the hotel's exceptional cleanliness, the overall comfort of its accommodations, and the attentive service provided by the staff, contributing to a very pleasant experience. To enhance your experience, consider requesting a room on a higher floor for an even better view, and for those sensitive to noise, bringing earplugs is recommended due to the Clock Tower's chimes and general street activity, though many find the hotel surprisingly quiet given its central spot.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities and amenities. While the hotel provides a coffee maker in each room, guests must request the coffee kit from reception, and supplies are often limited. Most guests appreciate the availability of Wi-Fi, though some experienced issues with slow speeds, frequent disconnections, or poor signal strength, impacting their ability to work or stream. The gym is noted as being basic and located in a separate sister hotel, with limited hours and maintenance concerns. The elevator is described by some as small and rustic, with occasional operational issues, and one guest even noted a smoke smell. A significant point of feedback is the absence of air conditioning, with rooms only offering a fan or heater, which can be a concern for comfort depending on the weather. Parking is available but is often described as small, with a steep ramp, and requires guests to leave their keys for staff to move vehicles, which some found inconvenient.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as impeccably clean and well-maintained. Feedback on bed comfort is mixed; while many guests rave about the comfortable beds and high-quality pillows ensuring a restful sleep, some found the mattresses to be too firm or even deformed. Rooms are generally described as spacious and well-appointed, often featuring a heater for cooler weather and an iron with an ironing board. Noise levels present a varied experience; some guests found their rooms surprisingly quiet despite the central location, while others reported significant disturbances from street noise, the Clock Tower's chimes, or even loud events in a nearby hall. The bathroom cleanliness is generally good, though isolated reports mentioned issues like mold, a clogged drain, or temporary lack of electricity. Some guests also noted that the curtains do not fully block out light, which can affect sleep quality.

Dining & Food Quality
Feedback on dining and food quality is notably mixed, primarily due to the hotel's lack of an on-site restaurant. Most guests report that breakfast is served at a sister hotel located across the main plaza, which some found inconvenient. While many describe the breakfast as good, very good, or even excellent with a good menu, others found the breakfast variety lacking or the overall quality not as high as expected. Specific concerns included limited options, particularly for children, and isolated reports of issues like a hair found in food. Room service is available from the sister hotel, but some guests reported difficulties reaching the service or dissatisfaction with the quality. Overall, the arrangement for dining requires guests to leave the premises, which impacts convenience, and the food quality itself garners varied opinions.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets, positioning guests directly opposite the iconic Clock Tower and within easy walking distance of numerous tourist attractions, markets, and public transportation hubs. This strategic placement makes it highly convenient for exploring the city. However, this prime location also comes with challenges. Parking is available on-site but is frequently described as small and difficult to navigate, often requiring guests to leave their car keys with staff for vehicle movement. A significant concern for some guests was the unexpected street closures during special events or holidays, which completely blocked vehicle access to the hotel and caused considerable inconvenience, with guests having to find alternative parking or walk long distances with luggage. Despite these access issues, the hotel's proximity to key landmarks and transport links to areas like Huasca and Real del Monte remains a major draw.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the team for being exceptionally friendly, attentive, and helpful. Guests frequently highlight the quick check-in process and the staff's willingness to assist with various inquiries and requests, contributing to a positive overall experience. However, feedback regarding reception can be mixed; while many found them professional and accommodating, some guests reported instances of unhelpful or even rude interactions, particularly concerning unresolved in-room issues like a non-functional safe or a lack of clarity regarding charges. Housekeeping is generally efficient in maintaining clean rooms, though a few guests noted delays in service or early morning noise from cleaning activities. Despite these isolated concerns, the staff's dedication to providing a welcoming and supportive environment is a recurring positive theme in guest reviews.

Additional Information
Guests should be aware of a few specific details that impact the stay. The hotel's colonial architectural style is appreciated by many, adding to its charm. A notable issue for some guests was the significant noise from a nearby event hall that extended late into the night, severely disrupting sleep, though management was noted for professionally addressing and compensating for this specific incident. Another recurring concern is the hotel's policy regarding payment, with some guests reporting that credit card payments are not accepted after 5 PM, leading to inconvenience. Additionally, guests have experienced unexpected street closures around the hotel during certain holidays or events, which can completely block vehicle access and was not always communicated in advance, causing considerable frustration for those arriving or departing by car.