Citin Langkawi by Compass Hospitality

The hotel offers a budget-friendly accommodation option, often highlighted for its central location in Kuah, making it a practical choice for various travelers. While feedback on the overall experience is mixed, many guests appreciate its affordability and the convenience it offers for exploring the area. It is particularly well-suited for budget travelers, families seeking economical stays, single travelers, and those planning short stays who prioritize basic amenities and accessibility. To enhance your visit, it is advisable to request a room situated away from the main road or the nearby mosque to minimize noise disturbances, and to confirm the availability of specific in-room amenities like a kettle or fridge upon check-in if these are essential for your comfort.

Facilities & Amenities
Guest experiences with the hotel's facilities and amenities are varied. While the air conditioning is generally reported to be effective and cold, the Wi-Fi signal is a frequent point of concern, often described as slow or unreliable in rooms, sometimes necessitating guests to use the lobby for better connectivity. Many rooms are noted for lacking essential items such as a kettle, hair dryer, fridge, and complimentary water bottles, though an iron and board are sometimes available for shared use or upon request. A significant number of guests mention the absence of a lift, which can be inconvenient for those with heavy luggage or mobility challenges. Parking is available and free, though often limited. Issues with the shower heater not working or providing weak water flow, and toilet doors that are transparent or lack proper locks, are also recurring comments.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. While some reviews praise clean rooms and daily housekeeping, a considerable number report issues such as dusty rooms, dirty toilets, moldy areas, gecko/lizard droppings, stained sheets, and persistent smelly rooms (ranging from smoke to dampness). Rooms are frequently described as small or congested, though the beds are generally found to be comfortable. A major concern for many is the significant noise levels, primarily due to the hotel's proximity to a main road, a mosque with loud prayer calls, and ongoing construction noise, which can severely impact sleep quality. The bathroom condition is often criticized, described as old, ugly, dirty, smelly, with no locks on doors, transparent doors, or even holes in the ceiling.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest attributes, frequently described as strategic, good, and excellent. Situated in Kuah, it offers convenient walking distance access to various shopping areas, numerous restaurants, the prominent Maha Minar, and several Duty Free shops, making it ideal for guests interested in local commerce and dining. The hotel is also a short distance from the Kuah jetty, providing easy access for ferry travelers. Nearby amenities include a 7-11 convenience store within a ten-minute walk and a mosque directly adjacent to the property. While parking is available, it is often noted as being limited.

Staff & Service
Guest experiences with the staff and service are quite varied. Many guests commend the friendly staff, describing them as helpful staff, attentive service providers, and offering a warm welcome. Positive mentions include quick check-in processes and the accommodation of late check-out requests. However, a notable portion of reviews describes staff as unprofessional, unfriendly, or providing poor service, sometimes appearing bored or unhelpful with requests. A serious concern raised by some guests involves significant room allocation errors, where keys were mistakenly given to occupied rooms. Guests should also be aware of a refundable deposit required for the room key and remote controls upon check-in.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. A refundable deposit is typically required upon check-in for the room key and remote controls, which is returned at check-out. Some guests have reported an additional fee described as a "custom tax" levied per person per night, which they were informed was a government requirement. The hotel does not offer laundry service on-site, which might be a consideration for longer stays. Furthermore, some reviews indicate that smoking is permitted in hallways, and the room layouts may not be ideal for Muslim guests seeking dedicated prayer space.