citizenM Copenhagen Radhuspladsen

This modern hotel offers a distinctive high-tech experience, with its innovative iPad control system for in-room features and a central location that places guests at the heart of the city. Its signature feature is the seamless integration of technology into the guest experience, providing a unique and memorable stay. Guests consistently highlight the comfortable beds, the hotel's overall cleanliness, and the exceptionally friendly and helpful staff. The hotel is an excellent fit for sightseers and tourists eager to explore the city on foot, business travelers seeking modern amenities and a quiet environment for work, and couples looking for a cozy, centrally located base. To make the most of your stay, familiarize yourself with the in-room tablet controls upon arrival, and consider utilizing the convenient luggage storage options for exploring the city before check-in or after check-out.

Facilities & Amenities
The hotel embraces a modern, high-tech approach, with guests appreciating the ability to control nearly everything in their rooms via an in-room iPad or personal smartphone app, including lighting, temperature, blinds, and television. The communal areas, particularly the lounge and bar on the top floor, are frequently praised for their vibrant atmosphere, comfortable seating, and artistic decor, providing excellent spaces for relaxation, socializing, or remote working. Guests also benefit from free Wi-Fi throughout the property and convenient digitally controlled lockers for luggage storage, which are especially useful for early arrivals or late departures. While some guests noted the absence of a 24-hour vending machine or a colder small fridge in the room, the overall design and functionality of the facilities are highly regarded.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness, describing rooms as very clean and well-maintained. The beds receive widespread acclaim for being exceptionally comfortable and spacious, often described as "huge," ensuring a restful night's sleep with high-quality linens and fluffy pillows. While many reviews note the compact size of the rooms, most guests find them cleverly designed and surprisingly functional, maximizing the available space. The bathroom setup, often described as a glass-enclosed cabin within the room with the sink in the living space, is a point of mixed feedback; some find it modern, while others mention a lack of privacy or a small sink. Noise levels are generally low, with rooms being soundproof, though some guests occasionally reported hearing neighbor's electric shades or external construction noise. Automatic blackout shades are a popular feature, ensuring complete darkness for sleeping.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, with many guests describing it as fantastic, very good value, and abundant. The buffet offers a varied selection of both warm and cold dishes, including omelettes, sweet pastries, and barista-made coffee. Guests particularly appreciate the quality and range of options available, making it a worthwhile addition to their stay. The bar and restaurant area on the top floor are highlighted as pleasant and chilled spaces with a lovely view, perfect for enjoying a drink or a meal. While some guests found the dinner options to be "just okay" or the breakfast to be on the pricier side, the overall dining experience is positive, with the breakfast being a standout feature.

Location & Accessibility
The hotel boasts an unbeatable central location, placing guests directly in the heart of the city and right next to City Hall Square. Its proximity to major transit hubs is a significant advantage, being just steps from the Metro station and a short walk to the main train station, providing easy access to the airport and other parts of the city. Guests find it incredibly convenient for walking to numerous attractions, including Tivoli Gardens, the main shopping street, museums, and Nyhavn. While some reviews briefly mention the presence of homelessness in the surrounding area, the hotel itself is considered safe and secure. Parking is available, with options for paid parking located conveniently underneath the hotel.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond to assist with requests, from providing early check-in to offering thoughtful gestures like decorating doors for special occasions. The check-in and check-out process is described as easy and quick, primarily utilizing self-service machines with staff readily available to provide assistance and guidance. Many guests appreciate the efficiency of this system. While most feedback on service is overwhelmingly positive, a few guests noted that housekeeping services need to be requested in advance, and some found the self-service check-in to be less personal than traditional methods.

Additional Information
The hotel's unique high-tech concept is a recurring theme, with the in-room iPad allowing guests to customize their experience, from mood lighting to casting content to the TV. While this technology is largely praised for its innovation, some guests found the system to be occasionally slow or over-engineered, and a few noted the absence of convenient bedside power outlets or a limited selection of TV channels. The lobby and reception area are uniquely located on the top floor, which initially surprises some guests but is ultimately appreciated for its stunning views over the city. Guests should be aware that rooms typically feature a double duvet, which can be an adjustment for couples. Additionally, while rooms are generally quiet, some guests mentioned that windows cannot be opened, and a few experienced difficulties with the room temperature control, finding it too cool despite adjustments.