City Express by Marriott Ciudad de México Tlalnepantla

The hotel's convenient integration within a commercial plaza is a notable feature, offering guests immediate access to various amenities and entertainment options. This makes it particularly appealing for business travelers seeking practical accommodations near industrial zones, as well as sightseers who appreciate easy access to shopping and dining, despite being a short distance from central Mexico City. Guests frequently commend the hotel's overall cleanliness, the attentiveness of its staff, and the quality of the included breakfast. The comfortable rooms also contribute to a pleasant stay, making it a suitable choice for couples and families looking for a tranquil base. To enhance your experience, it is advisable to clarify parking access procedures upon arrival, especially for late-night returns, and be aware that rooms facing certain directions might experience noise from nearby entertainment venues.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and functional, contributing to a comfortable stay. The presence of a gym is appreciated by those looking to maintain their fitness routine while traveling. While the Wi-Fi is generally available, some guests reported issues with connectivity. The hotel's location within a commercial plaza provides convenient access to various establishments like a Starbucks, Vips, and a Cinépolis, enhancing the overall guest experience. However, there have been recurring concerns regarding the elevators, with multiple reports of them being out of service, causing inconvenience, especially for guests on higher floors. The hotel also provides ice machines and vending machines for added convenience, though some guests found the overall access to the hotel and its parking to be confusing.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests noting the immaculate condition of their rooms and common areas, which contributes significantly to a relaxing atmosphere. Rooms are generally described as comfortable, though some guests found them to be on the smaller side. The beds are often highlighted for their comfort, ensuring a restful night's sleep, but a few guests found the pillows to be uncomfortable. Noise can be an issue for some, with reports of street noise, sounds from a nearby laundry room, or loud music from a bar below, particularly on weekends. Isolated incidents of humidity smell or a lack of hot water were mentioned, and a few guests noted the absence of shampoo or conditioner. One review also mentioned a concerning issue with bed bugs, though this was not a widespread complaint.

Dining & Food Quality
The included breakfast is a significant highlight for many guests, frequently described as complete, varied, and delicious, offering a good start to the day. Most guests appreciate the convenience and quality of the food options available. However, some found the breakfast to be quite basic or of not very good flavor, and the coffee was occasionally described as watered down. A few guests expressed dissatisfaction with the dining experience, noting that the dishes provided were small and made of cardboard, which detracted from the meal. While the food quality is generally positive, there were isolated comments about some items smelling off. The hotel also features a bar, which some guests found to be a source of loud music, particularly during evening hours.

Location & Accessibility
The hotel's location is a major draw for many, particularly its proximity to the industrial zone of Tlalnepantla, making it ideal for business travelers. It is also conveniently situated within a commercial plaza, offering easy access to various shops, restaurants, and entertainment options. While some guests found it to be a good base for visiting Mexico City, others noted that it is not centrally located and requires a longer commute to downtown attractions. Traffic in the surrounding area can be intense, especially during peak hours, occasionally making arrival and departure challenging. Parking is available, but it is often cited as a source of frustration due to its additional cost, confusing access procedures, and the requirement to call for entry after certain hours. Some guests also reported unpleasant odors in the parking area.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, attentiveness, and helpfulness, significantly enhancing the guest experience. Many reviews highlight the positive interactions with the reception staff, noting their efficiency during check-in and their willingness to assist with various requests. The cleaning staff is also frequently commended for their polite and accommodating demeanor. However, there are instances of mixed feedback, with some guests encountering inflexibility regarding reservation changes or specific requests like early check-in. A few guests reported issues with missing towels or a lack of shampoo and conditioner in their rooms. Isolated incidents of staff knocking on doors early in the morning or issues with room key cards requiring staff assistance for entry were also mentioned.

Additional Information
Guests should be aware of several practical aspects that can impact their stay. The parking system is frequently mentioned as being complicated, requiring guests to call for access, especially after 11 PM, and incurring an additional cost not included in the room rate. The hotel's entrance and lobby access can also be confusing for first-time visitors, as it is located within a commercial center. A recurring issue is the noise from nearby bars or entertainment venues, particularly on Thursday and Friday nights, which can be quite loud until the early morning hours and might necessitate a room change for light sleepers. Furthermore, some guests experienced unexpected room changes due to planned maintenance, which caused inconvenience, highlighting a potential need for better communication regarding hotel operations.