City Express by Marriott Monterrey Universidad

This hotel is a popular choice, particularly for its prime location near major stadiums and a metro station, making it an ideal base for event-goers and sports enthusiasts. Guests frequently commend the hotel's overall cleanliness and the generally friendly staff who strive to provide attentive service. The comfortable rooms also contribute to a pleasant stay. While many appreciate the convenience, some guests have noted challenges with the check-in process and the quality of the breakfast. For business travelers seeking functional accommodations and sightseers looking for easy access to public transport, this hotel offers a practical option. To ensure a smoother experience, it is advisable to confirm your reservation details in advance and be prepared for potential delays during peak check-in times.

Facilities & Amenities
The hotel offers a range of facilities designed for a functional stay. Guests generally find the Wi-Fi accessible and reliable, and rooms are equipped with cable TV. The presence of an Oxxo convenience store and various restaurants within the adjacent commercial plaza is a significant convenience, providing easy access to food and necessities. Security measures are in place, with staff guiding guests to the reception area. However, feedback on in-room amenities is mixed; some guests noted the absence of an in-room safe or a mini-fridge, and the provision of bottled water is often considered insufficient. While the elevators provide access to the lobby and rooms, some guests experienced them as slow or encountered issues with the card key system. Room size is also a point of contention, with some finding the rooms small for the price.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests describing the rooms as impeccable and well-maintained. The comfortable beds and quality linens are frequently highlighted, contributing to a restful sleep. However, there are recurring concerns regarding the consistency of housekeeping services; some guests reported rooms not being cleaned daily, or finding dirty sheets and towels, or even hair in the shower. A significant and frequent complaint is the lack of hot water in the showers, which greatly impacted guest comfort. Noise can also be an issue, with reports of hallway noise and cleaning staff knocking on doors early in the morning. Some bathrooms were noted to have a persistent drainage smell or clogged drains, and the absence of basic amenities like hand towels or bath mats was occasionally mentioned.

Dining & Food Quality
The hotel offers breakfast, which receives mixed reviews. While some guests found the food tasty and appreciated the coffee and fruit quality, a significant number expressed disappointment with the breakfast variety and overall food quality, describing it as basic, insipid, or cold. A common issue is that food items, such as eggs and chilaquiles, tend to run out quickly, leading to long queues and an unorganized dining experience, especially during peak times. The use of disposable plates and cutlery for breakfast was also a point of concern for some. Furthermore, the hotel generally does not offer room service for dinner, and some guests noted a lack of nearby restaurant options, necessitating reliance on delivery services. The kitchen is sometimes described as slow, impacting the overall dining experience.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for its proximity to a metro station and major stadiums like Mobil Super and Sultanes, making it highly convenient for event attendees. It is also well-situated near the UANL campus, appealing to visitors to the university. The central location provides easy access to various services and a 24-hour Oxxo convenience store nearby. However, accessibility to the hotel itself can be confusing, as the lobby is located on an upper floor, requiring elevator access from the ground level. Parking is available, but several guests reported issues with its organization, lack of clear signage, and cleanliness, with some finding staff unhelpful in this area. The surrounding commercial plaza is noted by some to be somewhat deserted or dirty, and traffic can make entry and exit challenging.

Staff & Service
Feedback on staff and service is notably mixed, with many guests praising the friendly staff and their attentive service, particularly from security personnel and some receptionists who were described as helpful and accommodating. However, a significant number of reviews highlight issues with the check-in process, citing long wait times, unorganized procedures, and instances where reservations were not honored due to overbooking. Some guests encountered unhelpful or rude reception staff, particularly when dealing with issues like lack of hot water or room cleanliness. There are also recurring complaints about housekeeping staff knocking on doors and entering rooms early in the morning, even when "Do Not Disturb" signs were displayed. Communication between shifts and departments appears to be a challenge, leading to inconsistencies in service and unresolved guest concerns.

Additional Information
Guests should be aware of several operational aspects that impact their stay. The hotel has faced overbooking issues, leading to reservation cancellations or significant delays during check-in, even for guests with confirmed bookings. The early check-in policy is generally inflexible, with guests often unable to access their rooms before the official check-in time, regardless of travel fatigue. Some guests reported difficulties with invoicing and billing accuracy. The hotel is situated within a commercial plaza that appears to be partially vacant or under development, which some found unappealing. While the hotel is relatively new, some functional issues persist, such as problems with card keys for elevators and rooms. A consistent concern is the lack of hot water in showers, which seems to be a recurring operational challenge. Additionally, the hotel does not offer room service for dinner, nor does it provide ice or mini-fridges in rooms, and there is no in-room safe.