City Express Junior by Marriott Veracruz Aeropuerto

This hotel is primarily chosen for its convenient proximity to the airport, making it a practical choice for business travelers and transit passengers needing an overnight stay. While many guests appreciate the friendly and attentive staff and the included breakfast, a recurring theme highlights significant concerns regarding the hotel's maintenance and overall condition. The rooms often suffer from humidity issues, noisy air conditioning units, and poorly maintained bathrooms, which significantly impact guest comfort. The constant train noise from nearby tracks is also a major disruption for many, making restful sleep challenging. For a more peaceful experience, it is advisable to request a room away from the train side of the hotel. Additionally, guests should confirm airport shuttle availability and schedule well in advance, as this service has been a point of contention for some.

Facilities & Amenities
The hotel's facilities receive mixed feedback from guests. Many are disappointed to find the swimming pool consistently empty, dirty, or out of service, which significantly detracts from the recreational options guests might expect. While Wi-Fi is available throughout the property, numerous guests report it being intermittent or unreliable, making it difficult to stay connected for work or leisure. Parking is provided for guests, but several reviews indicate it is often insufficient or limited, leading to challenges for those arriving by car, though some appreciate the assistance provided by staff during busy periods. Other general amenities like ice machines are sometimes reported as broken, and the elevator has been noted for not being climatized and having operational issues. The overall impression is that the hotel's general facilities are basic and often lack proper maintenance, impacting the convenience and comfort of the stay.

Cleanliness & Room Comfort
Room comfort and cleanliness are significant areas of concern for many guests. Numerous reviews highlight a pervasive humidity and unpleasant odor in the rooms, making the environment less inviting. The rooms are frequently described as small and austere, with old and deteriorated furniture. The air conditioning units are often reported as excessively noisy, disrupting sleep, and some even leak water. Lighting in the rooms, particularly in the bathroom and shower areas, is consistently noted as insufficient, making it difficult to see. While some guests find the beds comfortable, others describe them as too soft, hard, or old, with stained or dirty sheets and worn-out towels that sometimes have a bad smell. Issues with non-functional phones and old televisions are also common, further detracting from the in-room experience.

Dining & Food Quality
The hotel offers an included breakfast, which is a convenience appreciated by many guests. However, feedback on its variety and quality is mixed. While some guests find the breakfast adequate and tasty, many describe it as basic, simple, and repetitive, often consisting of similar items like eggs, beans, and tortillas daily. There are frequent comments about a lack of diverse options, with some noting only one type of fruit available. The juice provided is often criticized for its quality. During peak times, the breakfast area can become crowded and disorganized, and staff can be slow to refill items, leading to waits. On a positive note, the availability of unlimited coffee and tea throughout the day is a well-received amenity, with some guests specifically praising the tea selection.

Location & Accessibility
The hotel's primary advantage is its close proximity to the airport, making it highly convenient for travelers with early flights or late arrivals. However, its location in an industrial area means it is quite far from the city center, beaches, and main tourist attractions, requiring vehicle transportation to access them. Guests note there are very few dining or entertainment options within walking distance, with only a convenience store nearby. A significant drawback frequently mentioned is the constant noise from the train tracks located directly behind the hotel, which causes considerable disturbance throughout the night and day. Additionally, road noise from the nearby highway can also be an issue. While parking is available, some guests report it being insufficient or limited, especially during busy periods.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback, with many guests praising the friendly and attentive demeanor of the receptionists and security personnel. Guests often highlight their helpfulness, especially in assisting with parking or providing information. However, some experiences with the check-in process have been reported as slow, with long waiting times. A significant point of contention is the airport shuttle service, which many guests found unreliable or not as advertised, sometimes leading to unexpected taxi costs. While some staff members are commended for their professionalism, a few reviews mention instances of unhelpful or even rude behavior from certain individuals, including those in management or housekeeping. Requests for room maintenance are also frequently reported as unaddressed, impacting guest satisfaction.

Additional Information
Guests should be aware that the hotel's emergency protocols have been noted as lacking, with staff reportedly unsure of procedures during a guest's medical emergency. There have also been recurring issues with invoice and billing processes, where guests were asked for tax information late or did not receive their invoices promptly after check-out. For business travelers, it's important to note that the business center may lack essential equipment like printers. Furthermore, despite some expectations, the hotel does not offer a dedicated restaurant or room service, limiting dining options to the included breakfast and nearby convenience stores. The hotel's general lack of maintenance extends to various minor amenities, which can accumulate to affect the overall guest experience.