City Express Plus by Marriott Ciudad de México Reforma El Ángel

This hotel is highly regarded for its prime location directly in front of the iconic Angel of Independence, making it a standout choice for sightseers and tourists eager to explore the city. Its central position offers unparalleled access to major attractions and public transportation, appealing greatly to business travelers needing convenience. While many guests appreciate the generally friendly staff and the hotel's overall cleanliness, some reviews highlight concerns regarding room comfort and the quality of the included breakfast. For families and couples, the hotel's accessibility to dining and entertainment options is a significant advantage. To enhance your stay, it is advisable to clarify all payment and deposit policies upon arrival and consider requesting a room on a higher floor or away from the main street to mitigate potential noise.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. While Wi-Fi connectivity is generally available, some guests found it unstable or too slow for video conferencing, impacting productivity for business travelers. The fitness center is present but described as minimally equipped, featuring only one treadmill, one bike, and one elliptical machine, with no dumbbells, limiting comprehensive workouts. Room service is available, but some guests noted its early closing hours or slow delivery. The elevator system caused frustration for some, with reports of key card issues, slow operation, occasional malfunctions, and noise impacting nearby rooms. Standard rooms typically lack a coffee maker, fridge, or microwave, which some guests found inconvenient for longer stays or for storing personal food items. Additionally, the laundry service was noted as being deficient by some.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many describe the rooms as small or very compact, which can be challenging for larger groups or those with significant luggage. Some rooms are noted as dated and showing signs of wear, with reports of dirty carpets, a persistent humidity smell, and even water stains. Issues with broken air conditioning units and non-functional extractor fans were also reported. While some guests found the beds comfortable, others described them as hard or uncomfortable. Noise levels are a significant concern, with frequent mentions of street noise from the busy avenue, noise from adjacent rooms due to thin walls, and even elevator noise affecting sleep quality. Housekeeping services sometimes missed cleanings, cleaned late in the day, or failed to restock limited towels and toiletries. Bathroom cleanliness and water pressure were inconsistent, with some guests reporting unpleasant odors or even brown water.

Dining & Food Quality
The hotel's breakfast service is a frequently discussed topic, often receiving mixed reviews. Described primarily as a continental breakfast, it is generally considered very basic and limited in options. The included items typically consist of cereals, fruits (though freshness can vary), bread (sometimes noted as dry), ham, cheese, yogurt, coffee (which some found too strong or not hot enough), and juices (often sweet and not natural). Many guests expressed disappointment that eggs and other hot food items are only available at an additional cost. Overall food quality for breakfast is perceived as mediocre by many, though some found it acceptable. The dining area is often described as small and prone to overcrowding, leading to waiting times, especially during peak hours. The hotel's main restaurant and room service also received criticism for limited hours, high prices, and occasional hygiene concerns.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. Situated directly in front of the Angel of Independence, it offers guests immediate access to one of the city's most iconic landmarks. Its position within the Zona Rosa places guests within easy walking distance of a vast array of restaurants, shopping areas, and entertainment venues. Key attractions such as various museums and the US Embassy are also conveniently close. The hotel benefits from excellent public transport links, with tourist bus stops and Metrobus access right outside, facilitating easy exploration of the city. While parking is available, it is typically expensive and operates via valet parking, with some guests noting a lack of a safe drop-off/pick-up zone directly at the entrance due to heavy traffic.

Staff & Service
The staff at the hotel receives varied feedback, with many guests praising their friendly and helpful demeanor, highlighting their attentiveness and willingness to assist. However, some experiences with the front desk were less positive, with reports of unhelpful, dismissive, or even arrogant attitudes, particularly concerning billing inquiries or reservation issues. The check-in process could be lengthy, with some guests experiencing long waits, incorrect charges, or confusion regarding pre-authorizations and key card usage. While bellboys were generally found to be friendly, some guests observed them being distracted. Housekeeping service was inconsistent, with rooms sometimes not cleaned or amenities not restocked. The valet service was often commended for its efficiency and politeness. Some guests, particularly those with high-tier loyalty program recognition, expressed disappointment that their benefits, such as room upgrades or late check-out, were not consistently honored.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel's payment methods are somewhat restrictive, as only physical credit cards are accepted, which can be inconvenient for travelers accustomed to digital payment options. While the hotel maintains a pet-friendly policy, finding suitable outdoor areas for pets nearby can be challenging. Several guests reported security concerns, including instances where room doors were found ajar after cleaning, non-functional elevator card readers allowing access to any floor, and even reports of theft of personal items from rooms. Furthermore, the hotel experienced significant water issues, with guests reporting instances of brown water, complete lack of water, or only cold water available, leading to considerable inconvenience. Some guests noted that their rewards program benefits were not fully recognized or applied during their stay.