Hotel Clad

The hotel offers a unique blend of convenience and natural beauty, with its signature feature being direct access to the Gotemba Premium Outlets and stunning, unobstructed views of Mount Fuji. This makes it an ideal choice for shoppers looking to maximize their retail therapy, as well as sightseers and couples seeking a picturesque and relaxing getaway. Families also find the location and amenities appealing, with easy access to entertainment and relaxation. Guests consistently highlight the exceptional onsen experience, the comfortable accommodations, and the quality of the dining options. To enhance your stay, consider booking a room with a direct Mount Fuji view for a truly memorable experience, and be mindful of public bath etiquette to ensure a pleasant visit for all.

Facilities & Amenities
A major highlight is the direct connection to the Konohana no Yu onsen, which offers a comprehensive hot spring experience. Guests can enjoy both public baths with various temperature pools, including a spacious outdoor bath that provides breathtaking views of Mount Fuji. Private baths are also available for a more secluded experience. Beyond the onsen, the hotel provides practical conveniences such as self-service laundry machines, vending machines, and microwaves for guest use. The lobby features a welcoming atmosphere with free tea and coffee available. Additionally, for guests arriving by car, EV charging stations are provided within the parking area, adding to the overall convenience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the accommodations as clean and well-appointed. While some rooms are noted to be compact or small, particularly for managing luggage, they are often praised for their efficient layout and stylish design. Guests appreciate the comfortable beds that contribute to a restful stay. However, some reviews mention minor issues such as visible wear and tear on wallpaper or occasional oversights in cleaning, like dust or residual odors from previous guests. A few guests also reported experiencing cold air from windows, which could impact comfort during colder periods.

Dining & Food Quality
The hotel's dining options receive considerable attention, particularly the breakfast and dinner buffets. Guests frequently commend the wide selection of dishes, which includes both Japanese and Western cuisine, catering to diverse tastes. A notable feature is the kid's food corner, which is appreciated by families. The food quality is generally well-regarded, and the stunning views of Mount Fuji from the restaurant significantly enhance the dining atmosphere, making meals a memorable experience. While many enjoy the buffet, some guests have noted that the breakfast area can become crowded, and a few felt the overall food quality, while good, was not consistently exceptional. It is also worth noting that restaurant closing times can be early, and external dining options are limited.

Location & Accessibility
The hotel's prime location is a consistent highlight, offering direct and convenient access to the Gotemba Premium Outlets via a dedicated walkway. This proximity is a significant advantage for shoppers, allowing for easy returns to the hotel with purchases. Beyond shopping, the hotel provides unparalleled views of Mount Fuji from many vantage points, including rooms and common areas. While the hotel is situated on the hillside zone of the outlets, a complimentary shuttle service is available to connect guests to the west zone, where public bus stops are located. For those driving, free parking is a valuable amenity, though some guests noted the distance to local convenience stores.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests praising the team's politeness, friendliness, and attentiveness. The check-in process is often described as efficient, though some guests have reported crowding and longer waits during peak arrival times. Staff are typically seen as helpful and professional in their interactions. However, a few reviews indicate mixed experiences, with some guests feeling a lack of empathy or finding certain services, such as luggage assistance to rooms, to be less comprehensive than expected. Despite these isolated concerns, the overall sentiment points to a dedicated and courteous service team.

Additional Information
A key feature of the hotel is its direct connection to the Konohana no Yu onsen, which offers a relaxing hot spring experience. However, guests should be aware that this facility is also open to day-trippers, which can sometimes lead to crowding in the public baths and occasional issues with etiquette among some visitors. The hotel's check-out time is 10:00 AM, which some guests find to be quite early, potentially limiting morning activities. While luggage storage is available, guests should note that bellboy service to assist with luggage directly to rooms is not consistently provided. A complimentary shuttle bus operates between the hotel and the outlet's west zone, but its schedule is limited.