Clarion Bella Casa at Airport

The hotel is often highlighted for its Zodiac Restaurant, which consistently receives praise for its excellent food, service, and vibrant ambiance, often featuring live music that enhances the dining experience. This makes it a memorable feature for many guests. The hotel is a suitable choice for business travelers attending conferences or on official tours, as well as for families and couples seeking a comfortable stay. Groups also find the hotel accommodating for their needs, with many appreciating the spacious rooms. Guests frequently commend the overall positive experience, noting the helpful staff and good food. However, a significant point of feedback is the hotel's strict vegetarian-only policy and prohibition of outside food, which can be a surprise for some. Additionally, guests are advised to confirm hot water availability, as some have reported issues with its consistent supply.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. Many appreciate the presence of a swimming pool, describing it as a nice leisure option, particularly for families. However, some guests have noted concerns about the pool's condition, with isolated reports of insects. A fitness center is available, though one review mentioned it being closed. Wi-Fi connectivity receives mixed feedback, with some finding it fast and reliable for work, while others experienced poor performance. A notable feature is the nightclub or pub on the roof, which, while offering entertainment, is frequently cited for its loud music that can disturb guests on lower floors late into the night. The hotel also provides well-arranged conference halls for events. Some guests were disappointed by the absence of a coffee machine anywhere on the property, and a unique policy regarding hot water supply requires guests to request it in advance.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests found their rooms to be spacious and comfortable, often highlighting the comfortable beds and modern bathrooms with rainfall showers or bathtubs. Some rooms even offer balconies and good views. However, a significant number of reviews express strong dissatisfaction with the cleanliness of the rooms and bathrooms, citing issues such as dirty carpets, stained commodes, old and dirty towels, and torn pillow covers and bedsheets. The overall condition of the rooms is described by some as outdated or worn, with non-functional switches and a lack of basic amenities like bathroom slippers or irons unless specifically requested. Noise from the rooftop nightclub is a recurring complaint, disturbing the peace in rooms, even on lower floors. Some guests also reported issues with the bathroom exhaust fan not working and broken taps.

Dining & Food Quality
The hotel's dining experience garners varied opinions, though the Zodiac Restaurant stands out as a consistent highlight. Many guests praise the restaurant for its delicious food, excellent service, and pleasant ambiance, often enhanced by live music. The breakfast buffet generally receives positive comments for its variety and taste, though some found it to be below average or lacking basic items. Overall food quality is frequently described as very good and tasty by many, but a notable number of guests found the food to be poor, inedible, or tasteless. Room service also receives mixed reviews, with some finding it prompt and efficient, while others experienced slow service or issues with basic provisions. A significant point of contention for many guests is the hotel's strict vegetarian-only policy, which prohibits non-vegetarian food in rooms and limits dining options. Additionally, the hotel does not permit outside food in rooms, and some guests were charged for drinking water.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, making it highly convenient for various types of travelers. Its central location on the main road provides easy access to different parts of the city, facilitating smooth commutes for guests. A significant number of guests appreciate its close proximity to the airport, making it an ideal choice for those with early flights or late arrivals, significantly reducing travel stress. The hotel is also noted for being within easy walking distance of popular tourist attractions like Patrika Gate and Toran Dwar, allowing guests to explore the city's cultural offerings conveniently. This excellent accessibility to both major transit hubs and local landmarks contributes significantly to a positive guest experience, establishing the hotel as a practical and well-situated base for both business and leisure activities in the city.

Staff & Service
The hotel staff receives overwhelmingly positive feedback for their friendliness, helpfulness, and courteous demeanor, with many guests commending their willingness to go the extra mile. Specific mentions highlight the attentive service provided by the front desk, restaurant, and housekeeping teams. The check-in and check-out processes are generally described as smooth and efficient, though some guests experienced delays. Housekeeping services are frequently praised for their efficiency and responsiveness, ensuring a comfortable stay. However, there is a notable contrast in feedback, with a significant number of reviews describing some staff as rude, unhelpful, or unprofessional, particularly concerning basic requests or adherence to hotel policies. This mixed sentiment suggests an inconsistency in service delivery, impacting the overall guest experience for some.

Additional Information
Several important details about the hotel are frequently mentioned by guests. A recurring theme is the hotel's age and outdated infrastructure, with many guests noting that the property feels old and its amenities are not modern, despite its claims of a higher star rating. A unique and often frustrating policy concerns hot water availability, where guests are required to request hot water 30 minutes in advance, as it is not continuously supplied. This can be particularly inconvenient for those needing immediate access. Furthermore, guests have noted the absence of a coffee machine anywhere on the premises, which can be a drawback for coffee enthusiasts. Some rooms also lack a safe, which can be a concern for securing valuables. These specific operational aspects and facility limitations are important for potential guests to consider.