Clarion Inn New London - Mystic

This hotel offers a budget-friendly option for travelers, with many guests highlighting its affordability as a key draw. Its convenient location near major highways and local attractions makes it a practical choice for various types of stays. The hotel is particularly well-suited for sightseers and families looking for value, as well as business travelers seeking accessible accommodation. Guests frequently mention the included breakfast and the presence of an indoor pool as appealing features, despite some mixed feedback on their quality and condition. To ensure a comfortable experience, it is advisable to inquire about the pool's heating status and be prepared for potential variations in room and common area conditions.

Facilities & Amenities
The hotel features an indoor pool, which is a popular amenity, especially for families, though some guests note it can be unheated or cold, and occasionally appears to need maintenance, with reports of paint coming off or being overfilled. A fitness center is available, but reviews suggest it is often poorly equipped or has broken machines. Wi-Fi connectivity is generally available and described as reliable in rooms, though some guests experienced dead zones or connectivity issues. Many rooms are equipped with convenient kitchenettes including a refrigerator, stove, and dishwasher, which is highly appreciated for longer stays. The hotel also has a bar and restaurant on-site, though feedback on their offerings and staffing is varied. Some guests reported issues with ice machines being broken or scarce, and the lack of an elevator can be an inconvenience for guests with mobility challenges or heavy luggage.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests praise the rooms as clean, impeccable, and tidy, a significant number report issues such as pervasive cigarette or weed odors in hallways and rooms, a general musty smell, or signs of being outdated and run down. The beds are frequently described as comfortable and conducive to a good night's sleep, though some found them to be too soft or noted worn linens. Room condition varies, with reports of holes in walls, chipped paint, shredded curtains, and damaged fixtures. Bathroom cleanliness and functionality also receive mixed reviews, with some guests mentioning dirty tubs, mold, or clogged toilets, while others found them clean. Noise levels are generally considered quiet, but occasional disturbances from other guests or fire alarms are noted.

Dining & Food Quality
The hotel offers a complimentary breakfast, which is a significant draw for many guests. The breakfast variety is often praised, with options like waffles and hot items, though some guests find the selection limited, lacking items such as eggs, sausage, or fresh fruit. There are frequent comments about the food quality being inconsistent, with items sometimes being cold or running out quickly without being refilled. The breakfast area can also become chaotic and crowded, with insufficient seating for all guests. The on-site restaurant and bar receive varied feedback; some guests enjoy the food and drinks, while others find the bar poorly stocked or unstaffed, impacting the overall dining experience.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to the highway and placing guests conveniently close to popular attractions such as Mystic, local casinos, and the Coast Guard Academy. Many shopping centers and dining options are also within close proximity, making it a practical base for exploring the area. Parking is generally ample, though some guests have expressed concerns about the cleanliness and perceived safety of the parking lot environment. However, a notable drawback for some guests is the lack of an elevator, which can pose a significant challenge for individuals with mobility issues or those carrying heavy luggage, particularly for rooms located on upper floors.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific individuals for their attentive service and willingness to go above and beyond to assist with requests, making guests feel welcome and valued. The check-in and check-out processes are generally described as smooth and efficient. However, some guests have experienced inconsistencies, reporting instances of unhelpful or unresponsive staff, particularly when dealing with issues like room changes or reservation discrepancies. While housekeeping is appreciated for maintaining clean rooms, some reviews indicate a lack of daily service or issues with responsiveness to requests for fresh towels or room cleaning.

Additional Information
Guests considering a stay should be aware of the $100 deposit required upon check-in, which is held for potential damages. The hotel is pet-friendly, accommodating dogs for an additional nightly fee. Some guests have found the hotel suitable for long-term stays, appreciating the amenities like kitchenettes for extended visits. However, a recurring concern among guests is the general atmosphere and environment around the property, with some perceiving it as less secure or well-maintained, particularly in common areas and the parking lot. This can impact the overall sense of comfort and safety for some visitors.