Clarion Philadelphia Airport

This hotel is frequently chosen by airport travelers and road warriors due to its convenient Park, Sleep, Fly package, which combines accommodation with long-term parking and shuttle service. While many guests find the staff to be exceptionally friendly and helpful, the hotel's overall condition is a recurring concern, often described as outdated or in need of renovation. Cleanliness receives highly mixed feedback, with some guests praising it and others reporting significant issues. The hotel’s proximity to the airport and its shuttle service are consistently highlighted as major advantages, making it a practical choice for those with early flights or layovers. To ensure a smoother experience, guests are advised to confirm all parking details upon arrival and manage their expectations regarding the age and maintenance of the property.

Facilities & Amenities
The hotel offers a range of facilities including a hot tub and an outdoor pool, though the pool's operational status has been inconsistent, with some guests noting construction or non-availability. The elevators are a frequent point of concern, often described as slow, dirty, or out of service, leading to long waits. A small snack shop is available near the front desk, providing convenient options for quick purchases. Many rooms feature a balcony, which guests appreciate for the views, though some have noted them to be dirty or covered in spiders. Feedback on the heater/AC units is mixed, with some reporting them as broken or noisy, while others found their rooms comfortably warm. Parking is a significant feature, often praised for its convenience and availability, but there are notable complaints regarding security and vehicle damage in the lot.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. While some guests report their rooms and bathrooms as clean and well-maintained, a substantial number describe them as dirty, musky, or having visible stains on the carpet. Issues such as hair in the shower, mold, dust, and even pests like roaches and bedbugs have been reported. The room condition is frequently described as outdated, run-down, or in need of an overhaul, with peeling wallpaper and worn fixtures. Bed comfort also receives mixed reviews; some find the beds comfortable, while others liken them to sleeping on coils or describe them as hard, with thin blankets and tiny, unsupportive pillows. A recurring problem is the lack of hot water, with guests often experiencing long waits for it to heat up or only having access to cold water. Noise levels from hallways, other guests, and even music have also been mentioned as disruptive.

Dining & Food Quality
The hotel features an on-site restaurant and bar, which receive mixed reviews for their food quality. Many guests praise the restaurant for its good food and drinks, with some highlighting specific dishes like quesadillas and cheesesteaks. However, others find the food to be mediocre or expensive, and the breakfast options are sometimes described as uninteresting or of poor quality, with items like frozen hash browns. A significant point of frustration for guests is the inconsistent restaurant hours, with many reporting it closed earlier than advertised or not open during convenient times, especially for late arrivals. The bar service is generally seen as positive, though some guests note it can be understaffed.

Location & Accessibility
The hotel's central location is a primary draw, particularly its proximity to the airport, which is consistently highlighted as a major convenience. The airport shuttle service is a key amenity, frequently praised for its timeliness and efficiency, picking up every 30 minutes. However, some guests have experienced long waits for the shuttle or found the vehicles to be hot and uncomfortable. While the hotel offers parking, there are significant concerns about the security of the parking lot, with multiple reports of vehicle damage and theft. The hotel's proximity to attractions and public transit is mixed; some guests find it convenient for accessing the city, while others note that it requires a bus or ride-share service to reach nearby shops or downtown areas.

Staff & Service
The staff at this hotel receive highly polarized feedback. Many guests commend the front desk staff for being exceptionally friendly, helpful, professional, and accommodating, often going above and beyond to assist with requests and provide a smooth check-in process. Specific individuals are frequently praised for their positive attitudes and efficiency. Conversely, a notable number of reviews describe some front desk interactions as rude, unhelpful, or unresponsive, particularly when issues arise. Housekeeping service is also mixed, with some guests reporting punctual and polite service, while others note rooms not being cleaned or amenities not being replenished. Shuttle staff and restaurant staff generally receive positive remarks for their helpfulness and attentiveness, though some instances of rudeness or understaffing have been reported.

Additional Information
The hotel's Park, Sleep, Fly package is a popular offering, providing a convenient solution for travelers, though the security of the associated parking lot has been a significant concern, with multiple reports of vehicle damage and theft. Guests should be aware of the security deposit collected upon check-in, as some have reported difficulties in receiving refunds or unexpected charges. The hotel is frequently utilized by airlines for voucher stays due to flight delays or cancellations, and while staff often handle these situations with empathy, the hotel's condition can be a letdown for those expecting a higher standard. The presence of events or gatherings at the hotel can sometimes lead to noise disturbances for guests.