Clarion Pointe Raleigh Midtown

This hotel is primarily noted for its convenient location, offering easy access to local attractions, bus stops, and various stores and restaurants, making it a practical choice for event-goers and those seeking a budget-friendly option for a quick or last-minute stay. However, guests frequently report significant concerns regarding the hotel's overall condition, including pervasive issues with cleanliness, maintenance, and noise levels. Many reviews highlight a general sense of disrepair, with common complaints about the state of the rooms and public areas. While some guests appreciate the efforts of the front desk team, the hotel's environment often leads to an unsettling experience. For travelers considering this hotel, it is advisable to manage expectations regarding the property's upkeep and be prepared for potential disturbances. Confirming room amenities upon arrival and requesting a room away from high-traffic areas might enhance the stay.

Facilities & Amenities
Guests frequently report significant issues with the hotel's facilities, particularly the elevator, which is consistently described as broken, slow, or out of service, often forcing guests to use external, unkempt stairwells. This poses a considerable inconvenience, especially for those with mobility challenges or heavy luggage. The pool is another common point of disappointment, with many reviews indicating it is closed, appears neglected, or has been out of use for an extended period, despite being advertised. While some rooms are equipped with a microwave and fridge, their functionality can be inconsistent, with some guests reporting them as noisy or non-operational. Overall, the general state of the hotel's amenities suggests a lack of consistent maintenance, contributing to a perception of the property being outdated and in disrepair.

Cleanliness & Room Comfort
The most prevalent and concerning feedback revolves around cleanliness and room comfort. Many guests report encountering mold on walls and ceilings, and frequent sightings of roaches in rooms, bathrooms, and hallways. A pervasive, unpleasant smell is consistently mentioned, ranging from moldy and mildew to cigarette smoke, marijuana, or a general mustiness, making the environment uncomfortable. Rooms are often described as dilapidated and outdated, with numerous instances of stains on bedding, carpets, and furniture. Guests frequently find essential amenities missing or broken, such as towels, shower curtains, trash cans, working TVs, lights, plugs, AC units, or heaters. While some guests find the beds comfortable, others report dirty sheets or insufficient bedding. Noise levels are a significant issue, with complaints about loud people, arguing, slamming doors, and street noise disrupting sleep.

Dining & Food Quality
Guest feedback on dining and food quality primarily focuses on the complimentary breakfast, which receives overwhelmingly negative reviews. Many describe it as terrible, stale, filthy, cold, and limited, often lacking variety or fresh options. Common complaints include no fruit, no eggs, and no hot choices, with some guests noting that items like waffles were unavailable due to a lack of mix. The quality of the food is frequently criticized, with mentions of warm milk, hard bagels, and an overall perception of poor quality. Some reviews even raise concerns about the unsanitary preparation area. While a few guests found the breakfast "ok" or "decent enough" for a quick bite, the general consensus is that it is often non-existent or insufficient, leading many to seek alternatives elsewhere.

Location & Accessibility
The hotel's location is consistently highlighted as one of its primary advantages, with guests appreciating its convenience and proximity to various attractions. It is often described as being close to everything, including bus stops, stores, restaurants, and major event venues, making it an accessible base for exploring the area. Many guests find it an easy drive to downtown and nearby shopping centers. However, concerns are frequently raised about the parking areas, which some guests describe as unsafe or sketchy, noting the presence of loitering individuals and a general unsettling atmosphere. While the location itself is beneficial for accessibility to the city, the immediate surroundings and parking facilities often detract from the overall sense of security and comfort.

Staff & Service
Feedback on staff and service is notably mixed, though many guests commend the friendly staff and their helpful and professional demeanor. Several reviews highlight the attentive nature of the front desk team, describing them as welcoming and dedicated to customer service. The check-in process is often noted as smooth and quick by some, contributing to a positive initial impression. However, other guests report issues such as long waits at the front desk, unorganized procedures, or staff being unwilling to accommodate certain requests or issues, including difficulties with refunds or policy adherence. Housekeeping service is frequently inconsistent, with many guests complaining about rooms not being cleaned daily, a lack of fresh towels, or trash not being removed, despite some positive mentions of clean rooms upon arrival.

Additional Information
Guests frequently note that the hotel's stated non-smoking policy is often disregarded, with pervasive smoke or marijuana smells reported throughout hallways and even in rooms. A significant point of contention for many guests is the refund policy, as numerous reviews detail difficulties or outright denials when attempting to secure refunds, even in cases of severe dissatisfaction with room conditions. The physical security of the property is also a recurring concern, with external doors often propped open, raising questions about overall safety and access control. Many guests feel the hotel is overpriced given its actual condition, and a common sentiment is that the online pictures are highly misleading, failing to accurately represent the property's deteriorated state. Travelers are advised to be aware of these discrepancies and potential policy challenges.