Clarion Suites Roatan at Pineapple Villas

This property is highly regarded for its spacious rooms and multiple pools, offering a tranquil escape that appeals to a diverse range of guests. Its design, featuring numerous pools with waterfalls, creates a relaxing atmosphere, making it a signature feature. The hotel is particularly well-suited for families seeking comfortable accommodations and ample recreational options, as well as couples looking for a quiet and relaxing getaway. Business travelers also find it convenient due to its proximity to the airport and reliable shuttle service. Guests consistently highlight the friendly and helpful staff, contributing significantly to a positive experience. To maximize your stay, consider utilizing the complimentary shuttle services for transport and be aware that some rooms may have older furnishings.

Facilities & Amenities
Guests frequently praise the hotel's extensive multiple pools, many featuring attractive waterfalls, which provide a refreshing and relaxing environment. The property also includes a fitness center and a spa, though some guests noted that certain spa facilities, like the sauna or hot tub, were occasionally out of order or closed. Many of the larger accommodations, such as the villas and suites, are well-equipped with a washer/dryer, dishwasher, and full-sized refrigerators, making them ideal for longer stays. While Wi-Fi is available throughout the property, some guests experienced inconsistent or slow connections, particularly in their rooms. The availability of ice machines and vending machines adds to the overall convenience for guests.

Cleanliness & Room Comfort
The hotel generally receives positive feedback for its cleanliness, with many guests describing their rooms as spotless and well-maintained. Accommodations are often highlighted for their spaciousness, particularly the suites and villas, which offer ample room for families or extended stays. However, feedback on bed comfort is mixed, with some finding them comfortable while others noted issues with sheets staying on or general discomfort. Some guests reported minor maintenance issues such as non-functional electrical outlets, loose door locks, or outdated televisions. While most rooms are quiet, some ground-floor units experienced noise from AC condensers. A few isolated reports mentioned the presence of roaches or other insects, though this was not a widespread issue.

Dining & Food Quality
The hotel offers several on-site dining options, including the Herby's sports bar and the Pineapple Grill, which are generally well-received. Many guests commend the breakfast for its variety, abundance, and deliciousness, often highlighting the fresh and tasty food. The restaurants are noted for their good food quality, with some specific dishes like the rib-eye steak at Herby's receiving high praise. The sports bar atmosphere is popular, especially during happy hour, and features local beer on tap. While the food is largely enjoyed, some guests found the overall dining experience to be average or occasionally slow in service. It is worth noting that room service is not available, requiring guests to visit the restaurants directly.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. It is conveniently situated close to the airport and the ferry terminal, making arrivals and departures straightforward. The hotel provides a complimentary shuttle service to and from these transport hubs, which is highly appreciated, though a few guests reported issues with pick-up coordination. While the property is not directly on a beach, it offers access to a private island, Big French Key, via a shuttle service. However, the hotel is relatively isolated from the main tourist areas like West Bay and West End, meaning guests often need to rely on taxis or rental cars for exploration, as walking to these areas is not feasible or safe. A supermarket is conveniently located nearby.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the positive interactions with front desk personnel, restaurant staff, and shuttle drivers, noting their willingness to assist with requests and provide information. The check-in process is generally described as quick and efficient. While the complimentary shuttle service is a major convenience, a few guests experienced initial miscommunications or delays with airport or ferry pick-ups. Housekeeping is generally effective, maintaining cleanliness, though some isolated comments mentioned minor oversights like not replacing towels or addressing specific room issues promptly. Overall, the staff's dedication to providing excellent service is a recurring theme.

Additional Information
A notable aspect of the hotel is its arrangement for private beach access to Big French Key. While advertised as free, guests often find there is a fee, typically a voucher that can be used for food and drinks on the island, which can lead to some confusion upon arrival. Some guests noted that the furniture in certain rooms or villas appeared dated or worn, suggesting a need for updates. There were also isolated reports of hot water issues in showers, with water being either too hot or too cold. The hotel does not offer room service, which some guests found inconvenient. The property is generally quiet and peaceful, providing a relaxing atmosphere away from the main tourist hustle.