Classic Rooms by Crystal

This hotel offers a memorable stay, particularly noted for its prime location directly adjacent to the ski lifts and within easy walking distance of the town center, making it an ideal choice for skiers and sightseers alike. Guests frequently commend the friendly and helpful staff who contribute significantly to a positive experience. While the hotel generally maintains a high standard of cleanliness, feedback on room comfort and dining experiences is more varied. The hotel is well-suited for couples seeking a quiet retreat and families who appreciate flexible arrangements, such as room upgrades to family suites. To ensure a smooth stay, guests arriving late should confirm online check-in procedures, and it is advisable to clarify any potential additional costs for parking or breakfast upon booking.

Facilities & Amenities
The hotel provides various amenities, though some come with additional costs. Parking is a recurring topic, with guests noting that spaces directly at the hotel are limited and often incur an extra fee, prompting some to use nearby public parking. The wellness area is available but primarily consists of a few saunas and may require advance request for activation. While some rooms include a complimentary coffee machine, a minibar or refrigerator is not consistently available. Guests appreciate the presence of an elevator, though some note it only reaches half-floors, requiring some stair use. For winter sports enthusiasts, a heated ski boot room is a convenient feature, though bicycle storage may involve an off-site fee. Wi-Fi connectivity can be inconsistent in some areas of the hotel.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, though a few minor issues like stray hairs in the shower or spilled toiletries have been noted. Room size and comfort receive mixed reviews; some guests enjoy spacious rooms with balconies and comfortable beds, while others describe their rooms as small or basic, with some mentioning worn-out mattresses. The bathrooms are a point of contention, with some being described as very small or having sliding glass doors or no door at all, which can be inconvenient. Noise levels are also varied; some rooms offer excellent soundproofing, ensuring a quiet stay, but others are reported to be thin-walled, allowing noise from neighboring rooms or ventilation to be audible.

Dining & Food Quality
The hotel's dining options receive diverse feedback. The breakfast buffet is often praised for its variety and quality, with guests highlighting attentive service. However, the cost of breakfast is a frequent point of concern, with many guests finding it to be expensive, leading some to opt out. The hotel's restaurant offers a high-quality menu, with some guests enjoying excellent dinners and special gala evenings. Conversely, some guests found the restaurant's prices to be prohibitive or noted that it was closed on certain days, limiting dining options within the hotel. Overall, while the food quality is generally good, the perceived value and availability of dining services vary significantly among guests.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage. It offers direct access to the ski lifts, often within a short walking distance, making it exceptionally convenient for winter sports. Furthermore, the hotel is ideally situated for exploring the town, being just a few minutes' walk from the town center, various restaurants, and local attractions like the Christmas markets. Its proximity to public transport options, including the train station, also enhances accessibility for guests arriving without a car or wishing to explore the wider region. The area surrounding the hotel is generally described as quiet, contributing to a peaceful stay despite its central position.

Staff & Service
The hotel staff are overwhelmingly praised for their friendliness, helpfulness, and attentiveness. Many guests report receiving a warm welcome and appreciate the staff's willingness to provide local tips, assist with requests, and even offer complimentary room upgrades, particularly for families. The check-in process is generally described as smooth, though some guests experienced stress with online check-in requirements for late arrivals. While the majority of interactions are positive, a few guests reported isolated instances of staff being perceived as unfriendly or inflexible, particularly regarding additional charges or specific requests. Overall, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
Guests should be aware of certain policies and potential extra charges. The hotel has a pet-friendly policy, but guests bringing pets may be required to sign an agreement outlining specific rules, and some found the available outdoor areas for pets challenging. There are often additional fees for services like parking and the use of the wellness area, which some guests felt were not clearly communicated upfront. The hotel provides guest cards that offer free entry to local attractions, such as the municipal swimming pool. Some guests noted that the hotel's structure, with its half-floor elevator access, might require some stair climbing. Furthermore, some guests experienced issues with mobile phone reception and Wi-Fi signal strength in certain areas of the hotel.