Cliff Side Suites

The hotel offers a truly unforgettable experience, primarily defined by its stunning caldera views and unique cliffside location in Firostefani. This picturesque setting provides breathtaking panoramas, especially at sunset, making it a memorable choice for couples seeking a romantic escape and sightseers eager to immerse themselves in Santorini's iconic beauty. Guests consistently highlight the exceptional staff and service, praising their friendliness and helpfulness, which significantly enhances the overall stay. The accommodations, often described as beautiful and clean rooms or spacious suites with unique cave-like designs, contribute to a comfortable and authentic experience. Its prime location in Firostefani strikes a perfect balance, offering a quieter atmosphere than the bustling Fira or Oia, yet remaining within easy walking distance of attractions, restaurants, and shops. While the hotel's charm comes with many stairs, guests are advised to embrace this as part of the island experience and utilize the invaluable porter service for luggage.

Facilities & Amenities
Guests appreciate the hotel's facilities, though some aspects receive mixed feedback. The pool area, while offering wonderful views, is generally described as small and more suitable for cooling off than extensive swimming, with limited space for relaxation. Some guests noted it could be shaded or that the main pool area also served as a breakfast spot. However, several suites boast private jacuzzis, which are highly valued for their exclusivity and stunning views. The hotel provides Wi-Fi, though a few guests reported issues with signal strength or connectivity. A significant convenience highlighted by many is the availability of porter service for luggage, which is essential given the numerous steps throughout the property. While most rooms offer beautiful private balconies with incredible views, some guests were disappointed to find they had a shared balcony, impacting their sense of privacy.

Cleanliness & Room Comfort
The hotel's rooms are widely praised for their cleanliness and unique cave-like design, offering a distinctive Santorini experience. Many guests found their suites spacious and beautifully decorated, providing ample living space. The beds are consistently described as very comfortable, ensuring a restful night's sleep. Rooms are equipped with effective air conditioning and a refrigerator, adding to guest convenience. However, feedback on bathrooms is varied; while some are noted as spacious, others are described as small or having issues like a lack of shower curtains or doors. Some guests also mentioned a lack of certain amenities like tissues or sufficient coffee supplies. Despite a few isolated comments about humidity or early morning noise from staff, the overall consensus points to a quiet and comfortable environment conducive to relaxation, often enhanced by the incredible views from the private balcony.

Dining & Food Quality
The hotel's breakfast consistently receives positive remarks, often highlighted by its stunning location by the pool with panoramic caldera views. Guests appreciate the plentiful variety of options, typically including continental selections, eggs, fresh fruit, yogurt, cereals, and pastries. While the overall quality is good, some guests noted that hot dishes could be cold, and there were occasional comments about the coffee quality or limited variety for longer stays. The pool bar is a popular spot for guests to enjoy drinks and cocktails, with many praising the attentive service. Additionally, room service is available and well-regarded for its convenience and the quality of the food and cocktails offered, allowing guests to dine privately while enjoying their room's spectacular views.

Location & Accessibility
The hotel boasts an excellent central location in Firostefani, offering a perfect balance between tranquility and accessibility. It is notably quieter than the more crowded areas of Fira and Oia, yet remains within easy walking distance (approximately 10-20 minutes) to the bustling Fira town and the charming Imerovigli. This prime position allows guests convenient access to numerous local restaurants, shops, and scenic coastal paths. A significant aspect of the hotel's location, inherent to its cliffside setting, is the presence of many stairs. Guests are consistently advised that navigating these steep, often irregular steps is a daily reality and may pose a challenge for those with mobility issues. There is no direct vehicle access, requiring guests to walk from the taxi drop-off point, though the hotel's porter service is invaluable for luggage assistance.

Staff & Service
The hotel's staff and service are overwhelmingly praised as exceptional, consistently described as friendly, helpful, and going above and beyond to ensure a memorable stay. Guests frequently highlight the attentiveness and professionalism of the entire team, from reception to housekeeping and pool staff. The quick check-in process and efficient luggage assistance are particularly appreciated, especially given the challenging terrain. Staff are commended for their willingness to accommodate requests, arrange tours and transportation, and provide valuable local recommendations. Many reviews mention specific instances of staff making guests feel welcome, such as arranging birthday surprises or offering room upgrades. The daily servicing of rooms is also noted for its thoroughness and the pleasant demeanor of the cleaning staff. Overall, the dedication of the team to providing excellent service is a standout feature.

Additional Information
Guests should be aware of a few practical details to enhance their stay. The water on the island is generally not drinkable, and while the hotel typically provides a complimentary bottle upon arrival, some guests noted a lack of consistent complimentary water thereafter, requiring them to purchase it from the hotel or local markets. This can be an unexpected inconvenience for those accustomed to readily available drinking water. Another recurring point of feedback concerns balcony privacy; while many rooms feature stunning private outdoor spaces that are highly cherished, some guests were surprised to find their balconies were shared or lacked the expected seclusion. This can occasionally lead to a feeling of reduced privacy, particularly when adjacent rooms are occupied, impacting the quiet enjoyment of the spectacular views. Despite these minor points, the overall guest experience remains highly positive, with these details serving as helpful insights for future visitors planning their Santorini escape.