Hotel Club del Sol Acapulco by NG Hoteles

The hotel's swimming pools are a notable feature, often described as a refreshing escape, complementing its prime location near the beach and local attractions. This makes it a suitable option for budget-conscious travelers and pet owners looking for a basic stay with easy access to the area's highlights. While the hotel is still recovering from hurricane impacts, many guests note a general need for significant maintenance and updates across the property, with some areas appearing quite deteriorated. Some visitors, particularly groups or those on short stays, find the hotel adequate for simply sleeping, prioritizing its accessibility. To enhance your visit, it is advisable to manage expectations regarding room conditions and be prepared for potential inconsistencies in amenities and service, as well as the overall dated appearance.

Facilities & Amenities
The hotel's swimming pools are a central feature, with many guests enjoying their refreshing quality and finding them suitable for relaxation. However, some visitors reported issues with cleanliness, noting cloudy water or a lack of available seating. The elevators are a frequent point of concern, often described as old, slow, and unreliable, with guests experiencing breakdowns or feeling unsafe due to their deteriorated condition and unusual noises. Many reviews highlight a significant lack of Wi-Fi connectivity in guest rooms, with internet access often limited to the lobby area, which can be inconvenient for those needing to stay connected. Overall, the general state of the hotel's amenities suggests a considerable need for maintenance and modernization.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is predominantly negative, with many describing rooms as dirty, deteriorated, and emitting a strong odor of humidity. A significant concern is the widespread presence of pests, including cockroaches, rats, fleas, and bed bugs, which greatly detracts from the guest experience. Bed comfort is frequently criticized, with mattresses described as old, hard, and uncomfortable, and linens often reported as stained, torn, or unclean. In-room amenities are also problematic; the air conditioning is often noted as weak or non-functional, and televisions are typically old with limited working channels. Bathroom conditions are a major complaint, citing mold, lack of hot water, leaks, and insufficient towels or toiletries. Some guests also reported issues with noise levels from outside or neighboring rooms.

Dining & Food Quality
Feedback on the hotel's dining options and all-inclusive package is largely negative, with many guests feeling the package is misleading and not worth the cost. The food quality is frequently described as poor, insipid, and lacking variety, often consisting of very basic and repetitive dishes. Specifically, breakfast variety is a common complaint, with guests reporting the same limited options daily, such as chilaquiles, eggs, and hot cakes, along with low-quality coffee and artificial juices. The restaurant service is often criticized for being slow or having strict rules, such as limiting guests to a single serving. While some guests found the bar staff friendly, the overall dining experience is consistently highlighted as a significant area needing improvement, with many opting to eat outside the hotel.

Location & Accessibility
The hotel's central location is consistently praised as its strongest asset, placing guests directly on the main avenue and offering proximity to the beach, which is just a short walk across the street. Guests appreciate being within easy reach of various attractions, restaurants, and shops, making it highly convenient for exploring the area on foot. Easy access to public transportation is also noted as a significant advantage for getting around the city. However, the parking facilities receive substantial negative feedback. The area is frequently described as being in very poor condition, filled with debris and rubble from hurricane damage, and lacking adequate lighting or security, leading many guests to feel unsafe leaving their vehicles there. Despite the parking issues, the hotel's prime spot remains a key draw.

Staff & Service
Feedback on staff attitude and service is notably mixed. While some guests commend certain individuals for being friendly and helpful, particularly at the bar or with specific requests, many others report negative experiences. The check-in process is frequently described as slow and disorganized, with guests experiencing long waits and sometimes receiving misleading information. There are numerous complaints regarding the housekeeping service, with guests reporting that rooms are not cleaned daily, and linens or towels are not changed regularly. Furthermore, the problem resolution by staff, especially at the reception, is often criticized, as many guests feel their concerns about room conditions or amenities are not adequately addressed or resolved. Issues with obtaining invoices are also a recurring complaint.

Additional Information
Guests considering this hotel should be aware of several specific policies and conditions. The hotel operates a pet-friendly policy, which is appreciated by animal owners, though an additional nightly fee applies for pets. A strict no outside food or drinks policy is enforced, meaning guests are not permitted to bring their own beverages or coolers into the hotel premises or pool areas, which can impact convenience. Many reviews acknowledge that the hotel is still in a state of recovery from recent hurricane impacts, which contributes to its current condition and ongoing maintenance needs, with some areas still showing visible damage. Additionally, a small deposit is required for the television remote control upon check-in. These details are important for guests to consider for a smoother stay and to manage expectations regarding available services.