Coachman Inn

The hotel is widely recognized for its convenient location directly across from the Kittery Outlets, making it an ideal choice for shoppers looking to maximize their retail experience. Its welcoming pet-friendly policy also makes it a popular destination for pet owners traveling with their companions. Many guests appreciate the ease of access for road trippers seeking a comfortable overnight stay. While some aspects of the property are noted as being older, guests frequently commend the generally clean environment and the comfortable beds provided. The hotel caters well to families and individuals seeking a practical and accessible base for exploring the local area. To enhance your stay, it is advisable to manage expectations regarding the complimentary breakfast, which is often described as basic, and consider inquiring about recently renovated rooms for a more updated experience.

Facilities & Amenities
The hotel offers a range of amenities designed for guest convenience. Many guests appreciate the accessible parking directly outside their rooms, providing easy loading and unloading. In-room conveniences include a mini fridge, microwave, and coffee maker, allowing guests to store snacks and prepare simple meals. The outdoor seating areas, such as lawn chairs outside rooms and a patio around the pool, offer spaces for relaxation. The pool itself receives mixed reviews; while some guests find it refreshing and a pleasant amenity, others have reported issues with cleanliness, including leaves and broken tiles, and occasional closures. Ice machines are also available for guest use. Overall, the facilities aim to provide a comfortable and practical stay, though the pool's condition can vary.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably varied. While many guests found their rooms to be clean and well-maintained, praising the spotless bathrooms and fresh linens, a significant number of reviews reported issues. Common concerns included stained carpets, dirty walls, and musty smells, with some even mentioning mold, hair, or bugs. The comfortable beds consistently receive positive remarks, ensuring a restful night's sleep for most, though some found pillows too soft or firm. Thin walls were frequently cited as a source of noise, impacting sleep quality for some. In-room features like air conditioning sometimes malfunctioned, leading to uncomfortable temperatures. Shower pressure was often highlighted as excellent, but bathroom condition varied, with reports of broken doors, dirty mirrors, or tubs that didn't drain properly.

Dining & Food Quality
The hotel's breakfast service garners mixed but generally modest feedback. Most guests describe the offerings as basic or adequate, typically consisting of cold cereal, juice, breads, and yogurt, with some appreciating the availability of coffee. However, many express disappointment with the breakfast variety, noting a lack of hot food options such as eggs, meat, or waffles, and frequently mentioning the absence of fresh fruit. Some reviews characterize the food quality as low-end or even awful, with complaints about tasteless or stale bread. The use of plastic cutlery and paper plates is also noted. While it provides a convenient start to the day, guests seeking a more substantial or diverse breakfast experience may find it lacking, especially during off-season periods when options are further reduced.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly across from the Kittery Outlets, making shopping easily accessible on foot. It also offers convenient proximity to other local attractions, including the Kittery Trading Post, and is just a short drive from Portsmouth, New Hampshire, and the scenic areas of York. Its position directly off the main road and near I95 ensures easy access for travelers. The accessible parking is a consistent highlight, with guests appreciating the ability to park right outside their room doors. While the location is praised for its convenience, some guests have noted that the surrounding area can feel dark or less secure at night, with occasional reports of non-guest vehicles idling in the parking lot.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff and helpful service. Guests frequently commend their welcoming demeanor, attentiveness, and willingness to assist with various requests, from room changes to providing local information. The easy check-in process is often highlighted, contributing to a smooth arrival experience. Staff members are described as accommodating and professional, with specific instances of going out of their way to resolve guest issues, such as assisting with refunds or even returning lost items. While the overall sentiment towards service is overwhelmingly positive, housekeeping receives mixed reviews; some guests report rooms being well-maintained, while others note a lack of daily towel replenishment or garbage collection during longer stays.

Additional Information
The hotel's pet-friendly policy is a major draw for many travelers, though guests should be aware of specific rules, such as pets not being allowed on furniture, and a pet fee that some find higher than average. The property is undergoing ongoing renovations, which means some rooms may be more updated than others, and guests occasionally report construction noise. This also contributes to the perception that the hotel is an older building in need of general updates. While many find the value for money to be reasonable, some guests feel the pricing is high given the hotel's age and condition. Room size varies, with some guests enjoying spacious accommodations while others find rooms to be quite small. Accessibility features, particularly in handicapped bathrooms, are noted as being very good. However, security concerns are sometimes raised due to the absence of front desk staff during late evening hours.