Comfort Inn Asheville Airport

This hotel is highly regarded for its pet-friendly policy and the benefits of its recent renovations, which have significantly enhanced the guest experience. Guests consistently highlight the hotel's overall cleanliness, the staff's attentiveness, and its convenient location as key strengths. The comfortable accommodations further contribute to a pleasant stay. It is an ideal choice for pet owners seeking welcoming lodging, travelers needing easy airport access, and business travelers due to its strategic position. Families and couples also find it suitable for their needs, appreciating the comfortable environment. To ensure the best experience, guests are advised to request a newly renovated room and be mindful of potential noise from ongoing renovation work or other guests, especially if sensitive to sound.

Facilities & Amenities
The hotel offers an outdoor pool, though guest feedback indicates it is sometimes closed, murky, or cold, which can be disappointing. A fitness center is available, but some guests have noted issues with equipment or a lack of clear instructions for use. The elevator has been described by some as slow and small, which can lead to minor inconveniences. While the hotel provides essential amenities, some guests have expressed a desire for more readily available snack and beverage options for purchase on-site. However, ice machines are generally accessible, though their placement on different floors can sometimes be inconvenient for guests.

Cleanliness & Room Comfort
Guests largely commend the hotel's cleanliness, noting that rooms are well-maintained, though a few isolated reports mention minor issues like stained towels or dirty floors. Many appreciate the spacious rooms, which provide ample space for relaxation. Feedback on comfortable beds is mixed; while many find them restful, some describe them as lumpy or hard. Noise levels can vary, with some guests experiencing disturbances from loud neighbors, a gym located upstairs, road traffic, ongoing renovations, or the sound of exit doors closing. Many rooms have undergone renovated updates, featuring modern aesthetics and hardwood flooring, which is particularly appreciated by pet owners. The bathroom condition generally receives positive remarks, though some guests have noted minor issues with fixtures or cleanliness. The AC system is present, but its effectiveness has been a point of concern for some.

Dining & Food Quality
The breakfast service generally receives positive reviews, with many guests appreciating the availability of hot breakfast items such as waffles, eggs, and sausage. The coffee is frequently praised for its quality. However, some guests have noted that the breakfast variety could be improved, and there are occasional complaints about the lack of fresh fruit or the quality of certain items. Despite these minor points, the complimentary breakfast is widely considered a convenient and satisfying start to the day, offering enough options to cater to different preferences.

Location & Accessibility
The hotel boasts a highly central location, making it exceptionally convenient for travelers. It is situated just minutes from the airport and offers easy interstate access via I-26, facilitating smooth travel connections. Guests appreciate the proximity to a wide array of restaurants and shopping options, many of which are within walking distance. The availability of parking is ample and well-lit, providing a sense of security for those traveling with vehicles. While the location is generally safe, some guests have expressed minor concerns regarding the safety of the back exit area at night.

Staff & Service
The hotel's staff consistently receives high praise for being exceptionally friendly staff and helpful staff. Guests frequently highlight their accommodating nature, efficiency during the quick check-in process, and overall attentive service. Housekeeping staff are often commended for their thoroughness, and the front desk team is noted for their politeness and willingness to assist with requests. The hotel's pet-friendly service is particularly appreciated, with staff going out of their way to ensure a comfortable stay for guests traveling with animals. While most interactions are positive, a few guests have reported instances of less responsive service or minor issues with key systems.

Additional Information
The hotel maintains a strong pet-friendly policy, making it a popular choice for guests traveling with animals, though a pet fee is typically applied. Guests should be aware that ongoing renovations are taking place, which, while contributing to updated rooms, can occasionally lead to some noise or a lingering paint smell in certain areas. A notable concern raised by some guests involves the hotel's smoking policy, with a few individuals reporting being falsely accused of smoking in their rooms and subsequently charged a fee, despite claiming to have smoked outdoors.