Comfort Inn Camp Verde I-17

This hotel is highly regarded for its pet-friendly policy, making it an excellent choice for travelers accompanied by their furry companions. Guests consistently highlight the exceptionally friendly and helpful staff as a standout feature, often going above and beyond to assist. Its convenient location near the interstate and various dining options also makes it ideal for road trippers and those seeking easy access to amenities. While some aspects of the property show their age, the hotel offers a practical and affordable stay for budget-conscious travelers and families. To ensure the best experience, it is advisable to confirm the operational status of specific amenities like the pool or elevator prior to arrival, and consider bringing personal toiletries if specific brands are preferred.

Facilities & Amenities
The hotel offers several amenities, though their availability and condition are frequently noted. Many guests express disappointment that the outdoor pool and hot tub are often closed for maintenance or out of service, which is a significant drawback for those who booked specifically for these features. The elevator is another recurring issue, frequently reported as broken, causing inconvenience, especially for guests with mobility challenges or heavy luggage. On the positive side, rooms are generally equipped with a microwave and refrigerator, which are appreciated by guests. While a fitness center is available, some guests found it small. Wi-Fi connectivity receives mixed reviews, with some finding it reliable and others experiencing slow speeds or frequent disconnections. Ice machines are also noted to be intermittently out of order or limited to certain floors.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. While many guests describe their rooms as clean and well-maintained, others report issues such as stained carpets, dirty bathrooms, or unvacuumed floors. The beds receive varied comments; some guests find them comfortable with good pillows, while others describe them as lumpy, old, or excessively firm, leading to discomfort. Bathroom conditions are also inconsistent, with reports of dirty showers, clogged drains, or leaking fixtures, though some find them clean and spacious. In-room amenities like TVs sometimes have functionality issues, and the provision of towels can be inconsistent, requiring guests to request more. Noise levels are generally reported as quiet, contributing to a restful stay for most.

Dining & Food Quality
The complimentary breakfast receives varied feedback from guests. Most appreciate the convenience of a free meal, which typically includes hot items like eggs, sausage, and waffles. However, the food quality is often described as basic, with some guests noting that hot items like eggs can be microwaved or made with cheaper ingredients, and fresh options like fruit are sometimes limited or unavailable. Issues with replenishment are common, with hot food, milk, juice, and even coffee running out before the end of breakfast hours, especially on busy mornings. The dining area can also become messy or crowded. Despite these concerns, many guests find the breakfast adequate for a quick start to their day, especially given its complimentary nature.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. It is situated directly off the interstate, making it an ideal stopover for travelers on long journeys. Guests appreciate its proximity to various fast-food restaurants and gas stations, providing easy access to dining and refueling options. While not directly in major tourist hubs like Sedona, its location offers a more affordable alternative while still being within a reasonable driving distance to popular attractions such as Montezuma Castle. The area is generally described as quiet, contributing to a peaceful stay. Parking is available on-site, adding to the convenience for guests traveling by car.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of the guest experience. Guests frequently commend their friendliness, helpfulness, and professionalism, from the front desk to housekeeping. The check-in process is generally described as quick and efficient, with staff often going out of their way to accommodate requests, such as room changes or providing extra amenities. Many reviews specifically mention staff members for their exceptional customer service and willingness to assist with any issues. While some guests note inconsistencies in housekeeping service, such as infrequent room cleaning or towel replenishment, the staff are often quick to respond when alerted to these concerns, demonstrating a strong commitment to guest satisfaction.

Additional Information
A significant and highly appreciated feature of this property is its pet-friendly policy, allowing guests to travel with their animals, which is a major convenience for many. However, the hotel frequently faces challenges with its overall maintenance and the aging of the property. Guests often report that various facilities, beyond just the pool and elevator, appear worn or are in need of repair, such as peeling paint, worn carpets in hallways, or issues with key card access to rooms and exterior doors. While the staff are noted for their efforts to manage these issues, the underlying condition of the property is a recurring theme. Some guests also mention the presence of vending machines, though their functionality can be inconsistent.