Comfort Inn & Conference Centre Toronto Airport

This hotel is primarily recognized for its convenient proximity to Pearson Airport, making it a practical choice for transit travelers, business travelers, and those needing an overnight layover. Guests frequently highlight the ease of access to major highways and the availability of an airport shuttle service, which, despite some reported inconsistencies, remains a key feature. While the hotel offers comfortable beds and includes breakfast, many guests report significant issues with staff professionalism and overall cleanliness, leading to a mixed experience. To ensure a smoother stay, it is advisable to confirm shuttle service hours in advance and manage expectations regarding customer service interactions.

Facilities & Amenities
The hotel has undergone recent upgrades, with some rooms being renovated, contributing to a generally improved appearance. However, guest experiences with the hotel's facilities are varied. The elevators are a frequent point of concern, with reports of one often being out of order, while the operational ones can be shaky, noisy, or have malfunctioning doors. A single microwave is available in the lobby, which many guests found to be unclean and insufficient for the entire hotel. While a fitness center is present and described as modest, the hotel notably lacks a swimming pool. Wi-Fi connectivity receives mixed reviews, with some finding it reliable and others experiencing patchy service. Parking is a significant issue, with guests frequently encountering full lots, unplowed areas during snow, and concerns regarding vehicle safety.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. While some found their rooms to be clean and the beds comfortable, a substantial number reported issues such as dirty sheets, hair in the shower or on surfaces, and general dustiness. Specific complaints include mold and water damage on walls and ceilings, leaking roofs, and broken fixtures like toilet paper holders and bathroom door locks. Many rooms are described as having a musky odor, and some experienced low water pressure in showers. Noise levels from door slamming and the elevators were also mentioned as disruptive. Despite some rooms being recently renovated, the overall impression of room maintenance and hygiene is inconsistent.

Dining & Food Quality
The hotel provides a complimentary breakfast, which is a key amenity for many guests. The offerings typically include items like eggs, sausages, and waffles, with some guests appreciating the variety and finding the food decent. However, there are recurring complaints about the food quality, with mentions of cold eggs, greasy sausages, and tasteless omelets. The breakfast experience is often marred by the use of plastic plates and cutlery, and a strict no takeout policy that prevents guests from bringing food to their rooms. Some guests also reported issues with the waffle machine and general disorganization in the breakfast area, leading to frustration.

Location & Accessibility
The hotel's central location near Pearson Airport is consistently highlighted as its primary advantage, making it highly convenient for transit travelers and those with early flights or late arrivals. Its proximity to Highway 400 also offers easy access for guests traveling by car. The airport shuttle service is a valued feature, though its reliability and operating hours are a common point of contention, with some guests experiencing long waits or finding the service unavailable during certain times. While the location is ideal for airport access, guests note that the hotel is situated in an industrial area with limited options for restaurants or stores within walking distance, requiring transportation for dining or shopping.

Staff & Service
Feedback regarding staff and service is overwhelmingly negative, particularly concerning the front desk and management. Many guests reported encountering rude, unhelpful, and dismissive staff who were often perceived as unprofessional. There are numerous accounts of staff yelling at guests, engaging in arguments, and demonstrating a lack of communication and problem-solving skills. Issues with the check-in process and handling of guest requests were frequently cited. While a few guests praised the helpfulness of the housekeeping and breakfast staff, the overall impression of customer service is poor, significantly impacting the guest experience.

Additional Information
Guests should be aware of several important details that frequently arise from reviews. A security deposit, often ranging from $100 to $200, is typically required upon check-in, and some guests reported difficulties or delays in receiving their refunds. The hotel offers a park and fly service, but there are consistent complaints about the parking lot's capacity, lack of plowing during winter, and concerns regarding vehicle safety. Issues with booking cancellations and unexpected overcharges were also reported by some guests. Additionally, a few reviews mentioned experiencing power outages during their stay, which temporarily impacted hotel services.