Comfort Inn Feasterville - Trevose

While offering a practical base for budget travelers and those seeking easy highway access or visiting nearby attractions like Parx Casino, this hotel presents a mixed experience. Guests frequently highlight the staff's friendly and helpful demeanor as a significant positive, alongside some praise for comfortable beds and the convenience of in-room amenities like microwaves and refrigerators. However, recurring concerns revolve around the hotel's general state of disrepair, persistent unpleasant odors in various areas, and significant issues with incidental deposit refunds. The hotel is best suited for short-stay guests who prioritize location and value over luxury. To ensure a smoother stay, it is advisable to confirm the operational status of key facilities like the elevator and clarify the incidental deposit policy upon check-in, as delays in refunds are a common complaint.

Facilities & Amenities
The hotel's facilities and amenities receive mixed and often critical feedback. A significant and recurring issue is the elevator, which is frequently reported as broken or out of service, forcing guests to use stairs, a major inconvenience for those with luggage or mobility challenges. Similarly, the outdoor pool is consistently mentioned as being closed for repairs or not open, disappointing many who booked with the expectation of using it. The fitness center is generally described as small or average, though some guests find it adequate. Connectivity is a common complaint, with Wi-Fi often noted as terrible or unreliable, and television channels being limited. Guests also report issues with non-functional ice machines. The parking lot is frequently described as sketchy, not well-lit, and sometimes containing abandoned vehicles, raising security concerns, compounded by reports of side doors not locking properly. While AC units generally function, some guests noted issues with dust or poor installation.

Cleanliness & Room Comfort
The hotel's cleanliness and room comfort present a highly inconsistent picture. A predominant and concerning issue is the pervasive presence of unpleasant odors throughout the hotel, including strong smells of cigarette smoke, marijuana, and mustiness in both rooms and hallways, which some guests found caused headaches or respiratory discomfort. While some reviews commend the rooms as very clean, highlighting fresh sheets and towels, a significant number report issues such as dirty carpets, visible stains, sticky floors, and grime in the bathrooms. The beds receive mixed feedback; many guests find them comfortable with quality linens, while others describe them as uncomfortable with springs felt. Noise levels are a frequent complaint, particularly from highway traffic and disturbances in the parking lot, affecting sleep quality. Rooms are often described as outdated and in disrepair, with broken furniture and worn carpets. Alarmingly, several guests reported encountering roaches, mice, or flying ants. On a positive note, in-room amenities like nightlights, warm bedside lamps, USB chargers, microwaves, and refrigerators are appreciated for adding convenience.

Dining & Food Quality
The dining and food quality, primarily focusing on breakfast, receives varied feedback from guests. Most guests find the complimentary breakfast to be satisfactory, decent, or even good, appreciating the convenience and the fact that it is included. The waffles are consistently highlighted as a popular and enjoyable option. Many guests also commend the breakfast hostess or staff for being attentive and ensuring the dining area is clean. However, some guests express disappointment, describing the breakfast as weak or basic, with limited variety. Common complaints include items running out quickly without being replenished, a lack of diverse hot options beyond the same sausages, and the presence of old fruit. While it serves as a quick bite to start the day, some guests felt the need to seek breakfast elsewhere for a more substantial or varied meal.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering convenient access directly off the highway and placing guests within easy reach of local attractions such as Parx Casino and a nearby university. Its proximity also provides quick access to various shopping and dining options, typically within a ten-minute drive. This makes it a practical choice for travelers passing through or visiting specific points of interest in the area. However, this prime location comes with a significant drawback: noise. Guests frequently report constant and disruptive traffic noise from the adjacent highway, both day and night, which can impact sleep quality. The parking lot also receives mixed reviews, often described as not the best, somewhat sketchy, and not well-lit, with some guests noting abandoned vehicles, raising minor security concerns. Guests should be aware that a car is generally necessary, as there is not much within walking distance beyond a gas station.

Staff & Service
The staff and service at the hotel generally receive high praise, standing out as a significant positive aspect of the guest experience. Most guests consistently describe the staff as exceptionally friendly, helpful, polite, and accommodating, contributing to a welcoming atmosphere. The reception staff are often commended for their professionalism and efficiency during check-in, though some guests noted occasional delays or fees for early check-in. The breakfast hostess also receives specific appreciation for her attentiveness. However, feedback on housekeeping is mixed; while some guests appreciate daily room cleaning and bed remaking, others report inconsistent service, with rooms not cleaned daily or staff entering rooms against guest wishes. A major point of dissatisfaction related to service is the handling of the incidental deposit. Guests frequently report significant delays in receiving their refunds, often waiting weeks, and express frustration with the lack of clear communication and perceived unhelpfulness from staff when inquiring about these financial holds.

Additional Information
Guests should be aware of several important details that frequently impact stays. A significant and recurring issue is the mandatory incidental deposit, typically $100-$200, which many guests found was not clearly communicated prior to arrival. The primary concern is the substantial delay in receiving these refunds, with many guests reporting waits of weeks or even a month, causing considerable financial inconvenience and frustration. Beyond room-specific issues, the hotel generally shows signs of disrepair, including broken windows and outdated fixtures, contributing to a less polished appearance. Despite a stated no-smoking policy, numerous guests reported pervasive smells of cigarettes and marijuana throughout the hotel, suggesting a lack of enforcement. Furthermore, some guests noted general security concerns in the parking lot and common areas, with reports of abandoned vehicles and questionable individuals. Frequent issues with key cards needing reactivation were also reported, adding minor but persistent inconvenience during stays.