Comfort Inn Gilroy

The hotel presents itself as a recently renovated and convenient option, particularly appealing to shoppers due to its direct proximity to the outlets. Its location near the freeway also makes it a practical choice for travelers seeking a comfortable stopover or those on business trips. While many guests appreciate the updated appearance and overall cleanliness, feedback is notably mixed regarding the comfort of the beds and the quality of the breakfast offerings. The hotel aims to provide a straightforward stay, but some visitors have experienced inconsistencies in service and room conditions. For a smoother experience, it is advisable to confirm your specific room type and amenities upon booking, and to manage expectations regarding the complimentary breakfast. Additionally, guests should be prepared for potential noise from adjacent rooms and hallways, a recurring theme in reviews.

Facilities & Amenities
The hotel offers several conveniences, including free parking that is generally ample and easy to access, with some EV chargers available for electric vehicles. Guests appreciate the presence of an elevator for easy access to upper floors, enhancing overall accessibility. However, the pool is a significant point of contention, frequently described as dirty, closed, or seasonal, leading to considerable disappointment for many who specifically chose the hotel for this amenity. While Wi-Fi is available, some guests reported intermittent connectivity issues, impacting their ability to stay connected. For longer stays, the convenience of an on-site laundry room with affordable washer and dryer facilities is a notable positive, allowing guests to refresh their belongings. Overall, while basic amenities are provided, the inconsistent availability and condition of the pool often detract from the overall guest experience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While many guests found their rooms to be clean and updated, others reported issues such as dirty sheets, hair on beds, stains, sticky floors, and even unpleasant odors like mold or sewer smells from the bathroom. The beds receive highly varied reviews; many found them uncomfortable, describing them as hard, lumpy, saggy, or squeaky, leading to restless nights. Conversely, some guests reported comfortable beds. In-room amenities typically include a refrigerator, microwave, and television, though some experienced issues with these appliances, including non-working TVs or noisy, outdated air conditioning units. A recurring concern is the significant noise level, with guests frequently hearing sounds from adjacent rooms, hallways, and outside, often due to thin walls and laminate flooring. Additionally, some bathrooms had issues with doors not closing properly, broken shower heads, or inconsistent water pressure, and a lack of towel racks or hooks.

Dining & Food Quality
The breakfast offerings at the hotel receive predominantly negative feedback, with many guests describing it as "pathetic," "bare minimum," or "underwhelming." Most guests found the selection to be very limited, often consisting only of basic items like waffles, pastries, cereal, fruit, and bread, with a notable absence of hot options such as eggs, sausage, or bacon. Some reviews mentioned issues with the coffee machine being out of order or the coffee itself being of poor quality. Guests frequently reported that items were not replenished adequately, leading to shortages, especially during peak times. While a few guests found the breakfast to be "better than expected" given the hotel type, the overall sentiment points to a significant area for improvement, with many feeling the complimentary offering did not meet basic expectations for variety or quality.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering excellent accessibility to various points of interest. It is conveniently situated right next to the outlets, making it an ideal choice for shoppers. Its proximity to the freeway exit ensures easy travel and serves as a practical stopover point for those on longer journeys. Guests appreciate being within walking distance or a short drive of numerous restaurants, including popular options like Denny's and In-N-Out Burger, as well as other essential services like Costco and Walmart. The location also provides convenient access to local attractions such as Gilroy Gardens and a nearby soccer campus. The ease of parking further enhances the convenience for guests traveling by car.

Staff & Service
Feedback regarding the staff and service is highly polarized. Many guests reported negative experiences, citing unwelcoming or unfriendly staff at the front desk, long wait times for assistance, and difficulties with communication due to minimal English proficiency. Issues such as double charging for rooms and problems with refunds were also frequently mentioned. Some guests found staff to be absent from the front desk, requiring them to wait or actively seek assistance. Conversely, a significant number of reviews praise the staff for being friendly, helpful, and accommodating, particularly highlighting quick check-in processes and a willingness to assist with requests. Housekeeping service also received mixed reviews, with some guests noting rooms were rarely cleaned or towels not replaced, while others commended the cleaning staff. The overall impression is one of inconsistency in service quality.

Additional Information
Guests should be aware of certain policies and unique aspects of the hotel. Many reviews highlight an unexpected extra deposit required at check-in, which was often not disclosed during the booking process and caused frustration for some. The hotel operates with a pet-friendly policy, though guests with pets should be prepared for an additional fee. While the property has undergone renovations, giving rooms a modern and updated feel, some guests noted lingering issues such as an unpleasant odor in the lobby or certain rooms, described as a strong Indian food smell or a general moldy scent. There were also reports of specific room issues like non-working televisions or the absence of a smoke detector. The hotel's refund policy was a point of contention for some, who found it difficult to obtain refunds for unsatisfactory stays.