Comfort Inn Manchester Airport

This hotel is frequently chosen for its convenient access to the SNHU arena and its unique partnership with an attached gym that includes a pool, making it a notable feature for many visitors. Guests often commend the friendly staff, the overall cleanliness of the property, and the complimentary breakfast. It is particularly well-suited for event-goers attending concerts or graduations, families seeking spacious accommodations, and business travelers due to its strategic location and amenities. To enhance your stay, it is advisable to confirm the pool's availability and operating hours, as it is sometimes used for private events, and consider requesting a recently renovated room for the best experience.

Facilities & Amenities
The hotel offers access to a comprehensive fitness center and a pool through its partnership with an attached gym, which is a significant draw for many guests. However, feedback on the pool is mixed, with some guests reporting cold water, a run-down appearance, or limited availability due to private parties and maintenance closures. While Wi-Fi is available, some guests experienced intermittent connectivity or issues with it not working at all. The elevators were occasionally reported as slow, broken, or in need of maintenance. Despite these points, the availability of amenities like ice machines and vending machines adds to guest convenience, and the gym access is generally appreciated.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary. Many guests found their rooms to be clean and well-maintained, praising the comfortable beds and the spacious rooms, especially the suites which offer ample space for families. However, a notable number of reviews mentioned issues with cleanliness, including visible food crumbs, stains on carpets or furniture, and dirty bathrooms with mold, hair, or general wear. Some guests also reported problems with hot water availability, leaking shower heads, or non-functional TVs and outlets. Noise from the highway and thin walls were also recurring concerns, impacting the tranquility of the stay for some.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, offering a good variety of options. Guests frequently praise the inclusion of hot food items such as eggs, sausage, and bacon, alongside waffles, fruit, yogurt, and pastries. The coffee is available all day, which is appreciated. While most found the food quality to be good and the breakfast area well-attended, some noted issues with items being cold or coffee being watery. A few guests expressed disappointment with the breakfast hours, wishing they were extended, and some were frustrated by the policy prohibiting taking food back to rooms.

Location & Accessibility
The hotel boasts a highly convenient location right off the highway, providing easy access to the SNHU arena, downtown areas, and numerous nearby restaurants and shopping options. This proximity makes it an ideal choice for event-goers and those looking to explore the local area. Parking is generally ample and free, though some guests noted concerns about the security of certain parking areas or difficulties with the hotel's entry and exit points due to traffic patterns. While an airport shuttle service is mentioned, some guests reported issues with its availability, particularly regarding cut-off times, leading to unexpected taxi expenses.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature, contributing significantly to a positive guest experience. Many guests highlighted the quick check-in process and the staff's willingness to assist with various requests, from providing extra towels to resolving room issues like non-working air conditioning or maintenance needs. The attentiveness of the breakfast staff in replenishing food and maintaining cleanliness is also frequently commended. While the majority of interactions are positive, a few guests reported isolated instances of unhelpful or unfriendly service, particularly regarding specific requests or issues with housekeeping.

Additional Information
The hotel is currently undergoing renovations, which means some areas may be under construction. While this indicates future improvements, it can sometimes lead to minor disruptions or limited access to certain facilities. There is mixed feedback regarding the pet-friendly policy, with some guests reporting issues when trying to book with service animals, despite the hotel generally being perceived as accommodating. Guests should also be aware of specific policies, such as the no smoking policy, which is strictly enforced, and the hotel's approach to extended stay inquiries, which some found inconsistent. Thoughtful touches like providing make-up remover pads and shower caps are appreciated by guests.