Comfort Inn MSP Airport - Mall of America

The hotel's convenient location near the airport and Mall of America, coupled with its shuttle service and direct connection to an Outback Steakhouse, stands out as a signature feature, making it a highly practical choice for many travelers. Guests frequently commend the friendly staff and the overall welcoming atmosphere that contributes to a pleasant stay. This hotel is particularly well-suited for airport travelers seeking easy transit, Mall of America visitors looking for proximity to shopping and entertainment, and families who appreciate the on-site amenities and dining options. Business travelers also find the airport accessibility and attached restaurant beneficial. While many guests praise the comfortable accommodations, it is advisable to confirm shuttle details and parking costs in advance, and to check room conditions upon arrival, to ensure a smooth and stress-free experience.

Facilities & Amenities
Many guests find the hotel's facilities to be well-appointed, including a comfortable lobby sitting area and a pleasant courtyard that has seen recent improvements. The pool area is frequently mentioned, with many describing it as large, roomy, and a nice size, though some guests report the pool water is often cold or unheated, and the area itself can be chilly. The fitness center is generally considered well-equipped and clean, although a few guests noted issues with broken equipment, such as a treadmill. While free Wi-Fi is available, some reviews indicate it can be unreliable. The presence of ice machines and vending machines is appreciated, but these are occasionally reported as broken. Overall, while some guests describe the hotel as recently remodeled and top-notch, a notable number of reviews suggest the property feels dated, run-down, or not well-maintained.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. Many describe their rooms as clean, very clean, and comfortable, ensuring a good night's rest on comfortable beds. However, a significant number of reviews report issues such as dirty rooms, stained mattresses and linens, and even instances of ants, spiders, or mold in various areas. Some rooms are noted to have holes in the walls, dirty carpets, or a musty/smoke smell. Regarding room amenities, guests mention the presence of a microwave and fridge, but some bathrooms lack an exhaust fan or towel bars. Issues with broken TVs, unreliable internet, and loud or malfunctioning air conditioning/heating units are also reported. While some rooms are quiet, others experience hallway noise or traffic noise.

Dining & Food Quality
The hotel's dining options receive varied feedback, with the complimentary breakfast being a central point of discussion. Many guests appreciate the breakfast, describing it as hot, plentiful, and offering a good variety of options, including omelets and sausage. The breakfast area is often noted as large and well-stocked by attentive attendants. However, some guests find the breakfast to be only "so-so" or limited in choices, with complaints about the coffee quality and occasionally broken waffle makers. A significant convenience highlighted by many is the direct connection to an Outback Steakhouse, which guests find very convenient for dinner, praising its delicious food and good service. The availability of 24-hour coffee in the lobby is also a welcome amenity for many travelers.

Location & Accessibility
The hotel's location is consistently praised for its convenience, being very close to the airport and the Mall of America, with easy access to the interstate. A key feature is the free shuttle service to both the airport and the Mall of America, which many guests find timely, efficient, and a great benefit for transportation. However, there are numerous reports of issues with the shuttle, including it being overbooked, long wait times, rude drivers, and a lack of clear instructions for pickup. Parking is a point of contention; while sometimes advertised as free, many guests report being charged a daily fee, finding it expensive, or encountering full lots. Some also mention concerns about parking lot security, including instances of car theft, and long walks due to construction.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. Many reviews highlight the front desk staff as exceptionally friendly, helpful, accommodating, and professional, often going above and beyond to assist guests. The check-in process is frequently described as fast and efficient. Guests appreciate the attentive service provided by various team members, contributing to a welcoming atmosphere. However, feedback on housekeeping is mixed; while some rooms are noted as clean, many guests report that rooms are not serviced daily during multi-night stays, requiring them to request fresh towels from the front desk. Despite some isolated negative interactions, the overall sentiment indicates a dedicated and courteous staff committed to guest satisfaction.

Additional Information
Several important details enhance or impact the guest experience. The hotel is noted to be undergoing renovations, which, while aiming for improvement, can sometimes lead to noise, construction mess, or temporary inconveniences like long walks to entrances. Guests should be aware of potential additional charges such as a daily parking fee, despite some initial expectations of free parking, and occasional charges for in-room safes. Security is a recurring concern for some, with mentions of unsecured Wi-Fi, issues with exterior doors being propped open, and reports of car break-ins or theft in the parking lot. While some guests appreciate rewards program benefits, others report issues with key cards not working consistently. The hotel also has a pet-friendly policy, though specific details are not widely reviewed.