Comfort Inn New River

This hotel is a popular choice for visitors to the New River Gorge National Park, serving as an excellent base for exploring the area's natural beauty and outdoor activities. Its convenient location near the park and major highways makes it ideal for hikers, explorers, and families seeking adventure. Guests frequently commend the hotel's generally clean and comfortable accommodations, along with the consistently friendly and helpful staff who go above and beyond to assist. The complimentary breakfast is also a significant draw, offering a good start to the day. For those planning a trip, it's advisable to inquire about the status of the hotel's recreational facilities and be aware that parking can sometimes be challenging due to faded lines.

Facilities & Amenities
While the hotel offers various amenities, feedback on their condition is mixed. The pool is frequently mentioned as being closed or out of service, which was a disappointment for many guests, particularly those traveling with children. The fitness center is described by some as dark, old, and in need of updated equipment. Guests generally appreciate the availability of free Wi-Fi, though some reported it could be spotty or required frequent re-logging. The presence of a microwave and full-sized fridge in some rooms is a welcome convenience. The lobby often features complimentary lemon water and hot drinks, a thoughtful touch. However, the parking lot is often noted for its faded lines, leading to disorganized and sometimes crowded conditions, making it difficult to find a spot.

Cleanliness & Room Comfort
Most guests found their rooms to be clean and comfortable, highlighting the comfortable beds and pillows that ensured a restful night's sleep. Many appreciated the presence of shampoo/soap/conditioner dispensers in the shower. However, some reviews noted issues with cleanliness, including stained bedding, unvacuumed floors, and a lingering damp odor or strong air freshener scent. The bathrooms received mixed comments, with some appearing dated, having low water pressure, mold on showerheads, or broken fixtures like toilet seats. Noise can be an issue, with reports of road noise, noisy AC units, and sounds from adjacent rooms or guests stomping upstairs, impacting the overall quietness for some.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently receiving praise for its variety and quality. Popular items include biscuits and gravy, waffles, and hot options like eggs and sausage. The breakfast area staff are often commended for their hard work in keeping items stocked. However, some guests reported that hot food was occasionally cold or that items ran out quickly, especially during busy periods. A few mentioned the breakfast room itself could be small and crowded, and some with dietary restrictions noted a lack of non-dairy options or allergen information. Despite these minor issues, the breakfast is generally considered a good value and a convenient start to the day.

Location & Accessibility
The hotel's central location is a major advantage, particularly for those visiting the New River Gorge National Park, which is just a short drive away. Its proximity to a major highway makes it easily accessible for travelers passing through. Guests appreciate being within walking distance or a very short drive of various shops and restaurants, including a Walmart and Kroger, providing convenient options for necessities and dining. The parking is free and generally well-lit, though as mentioned, the faded lines can make it challenging to find a spot during peak times. The ease of check-in and check-out processes also contributes to a smooth and accessible experience.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly staff, helpful, and accommodating. Many reviews highlight their willingness to go above and beyond, assisting with everything from car troubles to reservation issues and local recommendations. The check-in process is generally reported as quick and efficient. While most experiences with housekeeping are positive, some guests noted that daily room cleaning is not automatic and must be specifically requested, and a few reported issues with missed spots or the quality of linens. Overall, the staff's dedication to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests should be aware that the hotel, while generally well-maintained, shows signs of being dated and could benefit from a refresh in some areas. A strong scent of air fresheners is often noted in hallways and some rooms, which some guests found unusual or overpowering. There were recurring mentions of a sign at the front desk encouraging guests to leave high ratings in exchange for rewards program points, which some found to be an unusual practice. While the hotel generally maintains a quiet atmosphere, some reviews indicated that noise from other guests, such as stomping or parties, could occasionally be heard due to thin walls. The hotel also offers complimentary lemon water in the lobby, a unique and appreciated touch.