Comfort Inn Salt Lake City Downtown

The hotel offers a practical and centrally located option for visitors to Salt Lake City, making it a notable choice for its convenient downtown access. Its signature feature is its prime position, allowing sightseers and business travelers easy access to the city's core attractions, public transit, and the convention center. Guests frequently highlight the comfortable beds and the satisfying breakfast as key positives, contributing to a generally good value stay. The hotel is well-suited for budget-conscious travelers seeking a functional base, as well as families looking for spacious accommodations and pet owners due to its accommodating policies. To enhance your experience, it is advisable to inquire about the room's recent renovation status, as many rooms show signs of age, and confirm the functionality of the air conditioning upon arrival, as temperature control is a recurring theme in guest feedback.

Facilities & Amenities
The hotel provides a range of facilities, though some are noted to be in need of attention. Many guests appreciate the availability of Wi-Fi, which generally functions well, allowing for connectivity during their stay. However, a significant number of reviews indicate that the swimming pool and hot tub are consistently reported as closed or out of order, which can be disappointing for guests expecting these amenities. Parking is a frequently mentioned concern, with limited spaces often leading to difficulties, especially for those with larger vehicles, and some guests resorting to street parking. The hotel also maintains a pet-friendly policy, accommodating guests traveling with animals. While a fitness center is available, it is described as functional but basic, offering a few treadmills, dumbbells, and machines. The lobby area has also been noted by some guests to be undergoing construction, which can impact the initial impression upon arrival.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed, though the beds are consistently praised for being exceptionally comfortable, ensuring a restful night's sleep for most. However, many rooms are described as worn, dated, and in significant need of updates, with common issues including water damage, flaking paint, cracks in the ceiling, and dirty carpets or floors often marred by stains. The bathrooms frequently receive criticism for their condition, with reports of mold, broken fixtures, exposed pipes, rusted tubs, and a lack of hot water or consistent water pressure. A pervasive issue is the air conditioning and heating system, which is often reported as noisy, non-functional, or unable to regulate room temperature effectively, leading to uncomfortable stays. Some guests also noted issues with key cards frequently deactivating, TVs not working, and the presence of bugs or unpleasant odors like cigarette smoke or mustiness.

Dining & Food Quality
The hotel's complimentary breakfast generally receives positive feedback from guests, often highlighted as a significant advantage of staying here. Most guests appreciate the variety of options available, which typically include hot items such as eggs, meat, and waffles, alongside various breads and muffins. The buffet area is usually described as clean and well-maintained. While the breakfast is largely seen as satisfying and a good start to the day, some guests found the selection to be somewhat minimal or basic. Occasional comments noted issues with the coffee options, such as a lack of regular coffee or insufficient milk, and a desire for more fresh fruit. Overall, the breakfast is considered a convenient and adequate offering, aligning with expectations for a hotel of this type.

Location & Accessibility
The hotel boasts a highly advantageous central location in downtown Salt Lake City, making it a key draw for many visitors. Guests consistently praise its proximity to major attractions, including the convention center, and its easy walkability to numerous restaurants and bars. The hotel is also conveniently situated near a light rail station, providing excellent access to public transportation for exploring the city or reaching the airport. While the location offers significant convenience, some guests expressed concerns about the immediate surrounding area, noting a visible presence of individuals experiencing homelessness. Despite these observations, the hotel's position remains a primary benefit for those looking to explore the city on foot or via public transit. Parking at the hotel can be challenging due to limited spaces, often filling up quickly, which may require guests to seek alternative parking solutions.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests commending their accommodating nature and willingness to assist with various requests. The check-in process is often described as efficient, though some guests reported issues with key cards frequently deactivating or initial room assignments not being ready, requiring intervention from the front desk. While most interactions are positive, a minority of reviews mention instances of staff exhibiting an unprofessional attitude or being uncooperative, particularly when addressing guest concerns. Housekeeping services are a recurring point of feedback; most guests note that daily room service is not standard and that towel refreshes or replenishment of toiletries must be specifically requested from the front desk, which can be an inconvenience for longer stays.

Additional Information
Guests should be aware of several important details that impact their stay. A deposit or incidental fee is typically required upon check-in, which some guests reported experiencing issues with regarding its refund or unexpected charges. The property is frequently described as an older building that is visibly dated and in need of significant renovations and upgrades to its facilities. A pervasive and highly impactful issue is the hotel's air conditioning and heating system, which is often reported as non-functional or centrally controlled, leading to rooms being uncomfortably hot or cold, especially during transitional seasons. Similarly, a lack of consistent hot water in rooms has been noted by several guests. Furthermore, the swimming pool and hot tub are consistently mentioned as being closed or out of order, contrary to expectations. The hotel operates with a policy of no daily housekeeping or towel refresh unless specifically requested, which can be an adjustment for guests expecting regular service.