Comfort Inn Smithfield near I-95

This hotel is primarily recognized for its convenient location, offering easy access to a major interstate, various dining options, and extensive shopping, including nearby outlets. This makes it an ideal choice for road travelers seeking a convenient stopover, shoppers looking to explore the retail scene, and families visiting local attractions. While many guests appreciate the hotel's accessibility and the availability of amenities in the surrounding area, some report significant inconsistencies in room quality and overall maintenance. To ensure a satisfactory stay, it is advisable for guests to confirm their room's condition upon arrival and to be aware that certain advertised facilities may not always be operational.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, with mixed experiences. The elevator is a recurring point of concern, often described as old, noisy, or out of service, leading some guests to prefer using the stairs. A significant number of reviews express disappointment regarding the pool, which is frequently advertised but reported as consistently closed, leading to frustration for guests expecting to use it. On a more positive note, parking is generally described as ample and convenient, providing ease of access for travelers. While some guests mention the availability of Wi-Fi, specific details about its performance are less consistent.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied, with many guests reporting significant issues. While some found their rooms to be clean and the beds comfortable, a substantial number of reviews describe rooms as dirty, dusty, or having unpleasant odors, including smoke, mold, or wet carpet smells. Common complaints include stained sheets, dirty mirrors, unclean bathtubs, and general signs of wear and tear such as peeling paint and broken fixtures. Guests also noted issues with in-room amenities like non-functional refrigerators, broken microwaves, and faulty air conditioning units. Noise from adjacent rooms or hallways, including loud music and stomping, was also a frequent concern, impacting guest comfort.

Dining & Food Quality
The complimentary breakfast receives generally positive, though mixed, reviews from guests. Many describe it as "good" or "great," appreciating the convenience and variety of options available, which often include waffles, eggs, sausage, cereal, yogurt, bagels, and muffins. Some guests, however, found the breakfast offerings to be sparse, inconsistent, or of mediocre quality, occasionally noting that items ran out or were not replenished promptly. The availability of coffee was also a point of contention for some. Despite these variations, the breakfast is widely considered a valuable inclusion, and the hotel's proximity to numerous restaurants provides additional dining choices for guests.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering exceptional accessibility for travelers. Situated directly off a major interstate, it provides easy access for those on road trips. Guests appreciate its close proximity to a wide array of restaurants and shopping centers, including popular outlets, many of which are within walking distance. This makes it convenient for dining and retail therapy. The hotel is also noted for being a reasonable driving distance from local attractions and event venues, such as a major park, further enhancing its appeal for various types of stays. Plenty of parking is available, adding to the overall convenience.

Staff & Service
The staff receives a wide range of feedback, indicating a mixed guest experience. Many guests praise the staff for being friendly, welcoming, helpful, and accommodating, particularly highlighting positive interactions with front desk and breakfast attendants. However, a significant number of reviews describe issues with unprofessional or unresponsive staff, especially concerning check-in problems, such as incorrect reservations, key card malfunctions, or long wait times. Some guests reported difficulties in getting their complaints addressed, including issues with room cleanliness or maintenance, leading to frustration and a perception of unhelpfulness from management.

Additional Information
Guests should be aware of several recurring issues that fall outside standard categories. There are frequent reports of reservation and billing discrepancies, with some guests experiencing incorrect charges or difficulty securing refunds for cancelled stays. The hotel's TVs are often noted as being bolted to the wall, limiting connectivity for personal devices, and some guests reported non-functional units or a lack of channel guides. Noise from other guests, including loud parties and stomping, is a common complaint, impacting the peacefulness of the stay. Despite being a non-smoking establishment, many reviews mention a pervasive smoke smell in hallways and rooms. Furthermore, guests with accessibility needs have noted that some handicap-accessible rooms feature unusually low toilets, which can be inconvenient.