Comfort Inn & Suites Albuquerque Downtown

This hotel stands out for its exceptional staff, whose dedication to guest comfort and willingness to assist are consistently highlighted as a signature feature. Guests frequently praise the hotel's overall cleanliness, the comfortable rooms, and a satisfying breakfast that provides a great start to the day. The secure and well-lit parking lot is also a significant asset, offering peace of mind, especially for those traveling with vehicles. The hotel is well-suited for road trippers and travelers passing through due to its convenient highway access and secure amenities. Families and pet owners also find it a good fit, appreciating the accommodating policies and comfortable accommodations. To enhance your stay, consider engaging with the friendly staff for local recommendations and make full use of the secure parking facilities.

Facilities & Amenities
Guests find the hotel's facilities generally adequate, though some aspects receive mixed feedback. The pool is available and described as nice by some, particularly in warmer months, but others reported it being closed or not fully operational during their stay. Laundry facilities are provided for guest convenience, though a few encountered issues with machines not working correctly. The elevator is noted by some as being older, slow, and occasionally warm. On the positive side, the lobby offers complimentary water, cookies, tea, and coffee, which guests appreciate for quick refreshments. A fitness center is available and generally found to be clean and functional, and an outdoor hot tub is present, though its functionality has been inconsistent for some visitors.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with rooms consistently described as spotless and well-maintained upon arrival. Guests frequently praise the comfortable beds and quality linens, contributing to a restful night's sleep, though some found the pillows a bit soft or the beds firm. Room condition is largely positive, with many finding them spacious, though some note a dated appearance in certain areas. A recurring concern is noise levels, particularly from upstairs neighbors (creaking floors and footsteps) and freeway traffic, which can disturb sleep for some, while others found their rooms surprisingly quiet. In-room amenities like the microwave and fridge are appreciated. Bathrooms are typically clean with good water pressure and hot water, though some are small or have minor maintenance issues. A few guests reported unpleasant odors in their rooms.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, often described as good, delicious, and offering a wide variety of options. Hot items such as eggs, sausage, biscuits and gravy, and waffles are frequently praised, with some guests enjoying unique additions like green chile toppings. The breakfast area is noted for being well-stocked and kept clean by attentive staff. While the majority of feedback is positive, some guests reported inconsistencies in food quality, such as cold hot items or certain dishes not meeting expectations. Coffee is available throughout the day, which is a convenient amenity, though its quality received mixed reviews from some visitors.

Location & Accessibility
The hotel's location receives mixed but strong feedback. Many guests describe the surrounding area as industrial, run-down, or having a visible homeless population, leading some to feel unsafe walking around, especially after dark. There is a general consensus that restaurants and shops are not within comfortable walking distance. However, the hotel is highly praised for its convenient accessibility with easy on/off access to the interstate, making it an ideal stop for road trippers and those traveling by car. It is also noted as being a short drive to downtown and Old Town attractions. The secure and well-lit parking lot, often enclosed with fencing and monitored by cameras, is a major positive, providing peace of mind regarding vehicle safety.

Staff & Service
The staff at this hotel consistently receives outstanding praise, being highlighted as one of the strongest aspects of the guest experience. They are frequently described as friendly, helpful, attentive, and accommodating, often going "above and beyond" to assist guests with various needs, from providing local recommendations to resolving room issues promptly. The check-in and check-out process is generally reported as quick and efficient, contributing to a smooth arrival and departure. Guests appreciate the staff's welcoming demeanor and their dedication to ensuring a comfortable stay. While the vast majority of feedback is positive, a few guests reported isolated instances of unhelpful or rude interactions, or difficulties with specific requests, but these appear to be exceptions to the overall excellent service.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, with some rooms featuring hard flooring for added convenience and easier cleanup. For guest security, the property employs various security measures, including a fenced perimeter, well-lit parking areas, and surveillance cameras that are monitored by staff, which significantly contributes to guests feeling safer despite the surrounding neighborhood. The lobby doors are locked at night, requiring key card access for entry, further enhancing security. While laundry facilities are available on-site for guest use, some visitors reported issues with machines being out of order or not functioning correctly, leading to inconvenience. A recurring theme in reviews involves challenges with reservation and refund processes, particularly concerning prepaid bookings or unexpected cancellations, which some guests found difficult and frustrating to resolve with both the hotel and third-party booking sites.