Comfort Inn & Suites Ambassador Bridge

This hotel is frequently praised for its friendly and helpful staff and a surprisingly good breakfast, making these standout features for many guests. Its convenient location near major highways and the border also makes it a practical choice for many. The hotel generally offers comfortable beds and a welcoming atmosphere, appealing to road trippers seeking a restful stop, business travelers needing easy access, and families looking for value and amenities like breakfast. Pet owners also find it accommodating. To ensure a smooth stay, guests with mobility concerns should inquire about ground-floor rooms due to the lack of an elevator, and pet owners should be aware of the associated fees.

Facilities & Amenities
The hotel offers several in-room conveniences, including a refrigerator, microwave, and Keurig coffee maker, which guests appreciate for preparing snacks and drinks. However, a significant and recurring point of dissatisfaction is the pool and fitness center being closed, with many guests expressing disappointment as these amenities are often advertised but unavailable. This has led to feelings of false advertising for some. The absence of an elevator is another frequently mentioned drawback, particularly for guests with mobility challenges or heavy luggage, making upper-floor access difficult. While Wi-Fi is available, some guests report issues with TV channels being limited or having poor reception.

Cleanliness & Room Comfort
Feedback on cleanliness and room condition is mixed. Many guests find their rooms clean and well-maintained, highlighting comfortable beds and ample pillows that contribute to a restful sleep. Some rooms are described as spacious, and the AC units are generally effective at maintaining a comfortable temperature. However, a notable number of reviews mention rooms being outdated, with issues such as peeling wallpaper, scuffed furniture, dirty carpets, and even reports of mold in bathrooms, ants, or cockroaches. Noise levels also vary; while some rooms are quiet despite the proximity to the highway, others experience significant traffic noise or loud noisy heaters. The condition of pull-out beds is often cited as uncomfortable.

Dining & Food Quality
The breakfast at this hotel consistently receives high praise from most guests, often exceeding expectations. It typically features a hot breakfast with options like omelettes, sausages, hash browns, and waffles, along with a good breakfast variety of breads, yogurt, and quality coffee. Many appreciate the convenience and quality of the food, especially for a complimentary offering. However, some guests have noted that the small seating area in the breakfast room can become crowded, making it difficult to find a table during peak times. A few isolated comments mention the food being cold or the setup feeling unorganized.

Location & Accessibility
The hotel's central location is a major advantage for many travelers, offering easy highway access to the EC Row Parkway and the 401, and being conveniently close to the border. This makes it ideal for those traveling to or from the USA. Guests appreciate the ample on-site parking, with some rooms offering direct back door access for added convenience. The hotel is also situated near various shopping and dining options, though some areas might require a short drive. While generally easy to find, a few guests have noted that the entrance can be tricky to spot at night.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as friendly, helpful, attentive service, and accommodating. Many reviews highlight their professionalism and willingness to go above and beyond, whether assisting with luggage due to the lack of an elevator, providing directions, or resolving issues. While most experiences with check-in are smooth and quick, some guests have reported isolated incidents of unhelpful night staff or billing discrepancies. Overall, the dedication of the staff to providing a positive guest experience is a recurring theme.

Additional Information
A critical piece of information for potential guests is the lack of an elevator, which can be a significant inconvenience for those with mobility issues or heavy luggage, as rooms on the second floor are only accessible via stairs. The hotel maintains a pet-friendly policy, which is appreciated by animal owners, especially the ground-floor rooms with direct outdoor access; however, the high pet fee (often $60 regardless of stay length) is a point of contention for many. Guests have also reported frequent issues with key cards not working, requiring multiple trips to the front desk. Despite being a non-smoking policy establishment, some guests have noted persistent smoke or weed odors in rooms and hallways. The hotel is generally described as outdated and in need of renovations, which impacts the overall guest experience for some.