Comfort Inn & Suites Atlanta/Smyrna

The hotel's most notable feature is its convenient location, which places guests within easy reach of various dining options and major attractions like the ballpark and Six Flags. This makes it a suitable choice for sightseers and families looking for accessibility to entertainment, as well as budget-conscious travelers who prioritize location over luxury. However, guests frequently report significant issues with the hotel's overall cleanliness and pervasive unpleasant odors throughout the property. While some staff members are praised for their friendliness and helpfulness, many reviews highlight instances of poor service and unprofessional attitudes. Room comfort receives mixed feedback, with some guests finding the beds comfortable despite other room deficiencies. To ensure a more satisfactory stay, it is advisable to thoroughly inspect your room upon arrival and manage expectations regarding the hotel's general condition and amenities.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests expressing disappointment. The swimming pool is a recurring point of concern, frequently described as dirty, cold, unheated, and small, with some noting discolored water and peeling paint in the area, deterring guests from using it. The Wi-Fi service is consistently reported as slow, unsecured, and often unreliable, making it difficult for guests to stay connected or stream content. Similarly, the in-room televisions are often found to be unusable or malfunctioning, requiring complex steps to connect or not working at all. The fitness center is mentioned as having old and unsafe equipment. Common areas like the elevators are frequently described as dirty and emitting unpleasant smells, further detracting from the guest experience.

Cleanliness & Room Comfort
The hotel's cleanliness and room comfort are major areas of concern for many guests. Reviews frequently describe rooms as dirty, rundown, and unkept, with pervasive musty odors, mold, and even reports of bugs and bed bugs. Guests often find stained carpets, dingy linens, and damaged furniture. Bathrooms are particularly problematic, with mentions of yellowed bathtubs, hair in showers, leaky faucets, and cracked tiles. Room conditions include broken doors, malfunctioning air conditioning units that may leak, running toilets, and tattered curtains. While some guests find the beds comfortable and linens clean, others report uncomfortable mattresses and odd pillows. Noise levels are mixed, with some rooms being quiet, but others experiencing disturbances from AC units, hallways, or street noise. Basic in-room amenities like coffee makers, microwaves, and refrigerators are generally appreciated when functional, though some report missing or empty toiletries.

Dining & Food Quality
The hotel's dining experience, primarily focused on breakfast, receives mixed to negative reviews. Most guests describe the breakfast as standard or basic, with some finding it decent, while many others express significant disappointment. Common complaints include food quality issues, with items like sausage described as dry or old, and eggs as terrible. Some guests reported feeling nauseous after eating the breakfast. The variety of options is often considered slim or minimal, and the coffee quality is frequently criticized. Feedback on the breakfast area staff is also varied; some guests found them helpful and accommodating, even making waffles, while others described them as unpleasant, short-tempered, or unprofessional, leading to uncomfortable experiences. Overall, the breakfast is generally not a highlight of the stay, often prompting guests to seek dining options elsewhere.

Location & Accessibility
The hotel's location is consistently highlighted as one of its primary advantages, offering convenient access to a variety of local attractions and amenities. Guests appreciate its proximity to numerous eating places, making dining out easy and accessible. The hotel is also well-situated for those visiting major entertainment venues, with many reviews noting its closeness to the ballpark and Six Flags. Its position near a main highway provides easy access to the interstate and other parts of the city, including downtown areas. While the immediate surrounding area is occasionally described as having some questionable activity, the hotel itself is generally considered to be in a safe environment by some guests. Parking is available, though some guests noted issues with the availability of bus and truck parking as advertised.

Staff & Service
Guest feedback on staff and service is notably polarized. Many guests commend the front desk staff for being friendly, helpful, kind, and professional, highlighting positive interactions during check-in and with specific individuals. These positive experiences often involve staff being accommodating, attentive, and providing excellent customer service. However, a significant number of reviews describe staff as rude, unprofessional, unwelcoming, and even hostile, with instances of dismissiveness, unresponsiveness to requests, and poor communication. The check-in process is sometimes reported as smooth, but other guests experienced delays, issues with double charging, or difficulties with key cards. Housekeeping service is a frequent point of dissatisfaction, with many guests stating that rooms are only serviced every few days or not at all, requiring them to request fresh towels and supplies from the front desk.

Additional Information
A significant point of contention for many guests is the hotel's deposit policy, which often requires a substantial upfront payment (frequently $100 or $150) that is not always clearly communicated during booking and can take an extended period to be refunded. Some guests reported difficulties in retrieving their deposits or even being accused of issues like smoking in rooms. The hotel's general condition is consistently described as outdated and in need of a remodel or upgrades, with visible wear and tear throughout the property. While some guests found the hotel to be quiet, others noted issues with noise from other guests or general disturbances. The hotel does have a pet-friendly policy, though specific details regarding amenities for pets are limited.