Comfort Inn & Suites Boise Airport

This hotel is consistently praised for its cleanliness, comfortable rooms, and friendly staff, making it a reliable choice for many travelers. Its exceptional pet-friendly policy and convenient airport shuttle service make it a standout choice, particularly for road trippers, families, and pet owners seeking a comfortable overnight stop. Business travelers also find the airport proximity and amenities appealing. Guests frequently highlight the hotel's good value and welcoming atmosphere. To enhance your stay, consider requesting a room away from the freeway for a quieter experience, and it's advisable to confirm the hot tub's operational status if it's a key amenity for your visit.

Facilities & Amenities
The hotel offers a range of amenities designed for guest convenience and relaxation. The indoor swimming pool is available, though some guests found it small or cooler than expected, while the hot tub is a popular feature, but it was frequently reported as being out of order or lukewarm. A well-equipped fitness center is available for guests to maintain their routines. The hotel provides free Wi-Fi with a strong signal, ensuring connectivity throughout the stay. A convenient airport shuttle operates frequently, and some guests noted it also offers rides to downtown or grocery stores. Other amenities include on-site laundry, ice machines, and vending machines. Many guests appreciate the complimentary cookies offered in the lobby, adding a welcoming touch.

Cleanliness & Room Comfort
Guests generally find the rooms clean and comfortable, often describing them as spacious and well-maintained. Feedback on bed comfort is mixed, with some finding them very comfortable and others too firm, though most report a good night's sleep. While many rooms offer a quiet environment, some guests experienced noise from the freeway, airport, or neighboring rooms, especially on lower floors. Some reviews mentioned minor issues such as shower doors that do not close properly, leading to water splashing onto the bathroom floor, or faucets that were loose. A few guests noted rooms appearing dated or in need of minor repairs. In-room amenities like a coffee maker and makeup remover wipes are appreciated by many.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as incredible and offering a good variety of options. Hot items typically include scrambled eggs, sausage, biscuits and gravy, and waffles. Guests also appreciate the availability of fruit, muffins, coffee, and juices. While most find the food quality good, some guests noted issues with items like rubbery eggs or watery coffee. There were also comments about the breakfast area being poorly staffed at times, leading to slow restocking of hot food, and a desire for more vegan or dairy-free options. The hotel also offers complimentary cookies in the evenings, which is a popular treat.

Location & Accessibility
The hotel boasts a highly convenient location near the airport, typically just a five-minute drive away, making it ideal for travelers with early flights. It offers easy access to the I-84 freeway, facilitating travel. Guests appreciate the central location for reaching downtown Boise and nearby dining options. A notable feature is the park across the street, providing a pleasant area for walks, especially for guests with pets. Parking is ample and generally considered safe, with options for long-term parking at a fee. While the proximity to the airport and freeway is convenient, some guests noted road noise or airport noise, particularly in rooms facing those directions, which can impact sleep for light sleepers.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and accommodating. Many guests highlight the efficient check-in and check-out process, noting staff willingness to assist with various requests, including room changes due to noise or extending stays. The airport shuttle service is frequently commended for its promptness and the helpfulness of the drivers. Guests also appreciate the pet-friendly service and the staff's understanding in difficult situations. However, a minority of reviews mentioned instances of unfriendly or unwelcoming front desk interactions, and some reported issues with specific management responses regarding late checkouts or reservation changes, which occasionally led to frustration for guests.

Additional Information
The hotel has a notable pet policy, generally welcoming animals, though some guests reported confusion or issues regarding pet fees for multiple animals or the acceptance of service animals, suggesting clarification upon booking. Long-term parking is available for a fee, which is a convenient option for travelers flying out of the nearby airport. Guests should be aware that the hot tub is frequently reported as being out of order, which can be disappointing if it's a desired amenity. Some guests also noted that while the hotel is generally well-maintained, minor cosmetic repairs are occasionally needed, such as non-functioning USB outlets or loose towel racks, indicating areas for potential improvement.