Comfort Inn & Suites Cookeville

This hotel is frequently praised for its convenient location near various amenities and its generally friendly staff, making it a suitable choice for road trippers and travelers seeking easy access to local attractions and dining. While many guests appreciate the spacious rooms and overall value, feedback on other aspects is mixed. The hotel appears to be undergoing or in need of significant renovations, which impacts the guest experience. To enhance your stay, it is advisable to confirm the indoor pool status before booking, as it is frequently reported as closed or problematic. Additionally, requesting a room on a higher floor might mitigate potential noise issues reported on lower levels.

Facilities & Amenities
The hotel's indoor pool is a frequently mentioned amenity, but it consistently receives negative feedback, with numerous guests reporting it as closed for maintenance, cold, or even causing chemical burns. This is a significant drawback for many, especially families traveling with children. The fitness center is also noted to have broken equipment, such as non-functional weight machines and cycling bikes. Guests have experienced issues with the elevator, describing it as jerky or out of service, which can be inconvenient, particularly for those on higher floors or with mobility challenges. While ice machines are available, some guests found them only on the first floor, requiring trips downstairs.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many reviews describe rooms as clean and comfortable, a significant number report issues such as sticky carpets, moldy smells, dust, and dirty bathrooms with cracked sinks or peeling paint. Some guests found the beds very comfortable, ensuring a restful sleep, while others reported uncomfortable mattresses and pillows. Noise levels can be an issue, particularly on the first floor due to outside traffic or cleaning activities. The air conditioning is generally efficient, but some noted it could make rooms feel damp or stuffy. Additionally, blackout curtains are often reported as too short, allowing light to enter the room.

Dining & Food Quality
The breakfast offered at the hotel garners highly mixed reviews. Many guests found the breakfast variety good and plentiful, describing it as hot and tasty. However, a substantial number of reviews indicate dissatisfaction, citing cold food (such as biscuits, gravy, and eggs), limited options, and a notable absence of breakfast meat like bacon or sausage. Some guests also reported issues with the juice machine and coffee machine being broken or dispensing watered-down beverages. The overall food quality during breakfast seems inconsistent, leading some guests to opt for dining elsewhere.

Location & Accessibility
The hotel's convenient location is a major highlight for many guests, situated near a variety of eateries, shopping options, and offering easy highway access. This makes it an ideal stop for travelers on road trips or those needing quick access to local amenities. Parking is available, and generally sufficient for regular vehicles, though some guests noted the steep driveway can be challenging, especially in cold conditions. The parking spaces can also be tight, and some guests reported vehicle damage. Despite these minor parking concerns, the hotel's proximity to essential services and attractions is consistently praised.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness and helpfulness. Many guests highlight positive interactions with front desk personnel, describing them as welcoming, professional, and accommodating, especially during check-in. Some specific instances of exceptional attentive service were noted, such as staff going above and beyond to assist with room requests or lost items. However, there are also reports of inconsistent housekeeping, with some guests finding their rooms not cleaned or lacking fresh towels and toilet paper. A few reviews mentioned instances of unhelpful or distracted staff, particularly concerning issues like pool closures or room problems.

Additional Information
The hotel appears to be undergoing or in need of significant renovations, with some guests noting that parts of the property feel outdated while others show signs of recent updates. This ongoing process can lead to inconsistencies in room condition and amenities. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some found limited suitable areas for walking pets nearby. Guests have occasionally experienced issues with key card access, finding their cards deactivated after the first night or not working for outside doors, requiring multiple trips to the front desk for reactivation.