Comfort Inn & Suites Deadwood

This hotel is a popular choice for its family-friendly amenities and convenient location, making it an ideal base for exploring the Deadwood area. Its signature feature is the array of on-site activities designed to entertain guests of all ages, from an arcade to mini-golf. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, who contribute significantly to a positive stay. The hotel is particularly well-suited for families seeking entertainment options and easy access to local attractions, as well as sightseers and couples looking for a comfortable and quiet retreat just outside the bustling downtown. To ensure the best experience, it is advisable to confirm the operational status of all recreational facilities prior to arrival and to take full advantage of the convenient trolley service for seamless transportation to and from downtown.

Facilities & Amenities
The hotel offers a range of recreational facilities including an indoor pool, hot tub, arcade, and mini-golf course. While many guests appreciate having these options, feedback on their condition is mixed; some report the mini-golf as run down or closed for construction, and the arcade often has broken games or is temporarily unavailable. The pool and hot tub are frequently mentioned as being out of order, cold, or in need of maintenance, which can be disappointing for guests who specifically booked for these amenities. However, when operational, they provide a welcome opportunity for relaxation. Laundry facilities are available and generally found to be convenient, though some machines may be out of service. Wi-Fi is provided, though some guests experienced subpar internet service.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, often noting a pleasant smell upon entry and the provision of plenty of towels and extra linens. The beds are frequently praised for being comfortable, contributing to a restful night's sleep. Rooms are described as roomy and spacious, with some offering convenient amenities like a microwave and refrigerator. However, some guests have reported specific cleanliness issues, such as finding items left by previous occupants or minor dust. Occasional maintenance issues like a non-functioning bathroom fan, temporary cable outages, or a broken window have been noted. While the hotel generally offers a quiet environment, some guests have experienced noise levels from adjacent rooms, loud motorcycles, or construction.

Dining & Food Quality
The hot breakfast offered at the hotel is a significant highlight for many guests, consistently praised for its variety and being well-stocked with options suitable for everyone. Popular items include waffles, eggs, and biscuits and gravy, with the coffee often receiving positive remarks. However, some guests have provided mixed feedback on the quality of specific breakfast items, noting that some dishes like sausage and eggs could be cold or that the gravy was not to their liking. The hotel also features a bar that offers a limited bar menu, primarily serving pizza later in the evening. While some guests enjoyed the bar food, others found the menu basic or reported that the bar was not consistently open during their stay.

Location & Accessibility
The hotel's location is highly regarded, situated just outside the main hustle of downtown Deadwood, providing a quieter atmosphere while remaining easily accessible. Guests appreciate its proximity, noting it's a short drive or a manageable 20-minute walk to the town center. A major convenience is the readily available trolley service that picks up and drops off directly at the hotel, offering a stress-free way to explore downtown without worrying about parking. The hotel also boasts ample parking, including space for RVs, which is a significant advantage for travelers. Furthermore, its location serves as an excellent base for visiting other regional attractions like the Mickelson Trail and various national monuments.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly, helpful, and attentive. Many reviews highlight the staff's willingness to go out of their way to assist guests, provide local recommendations, and ensure a comfortable stay. The front desk personnel, in particular, are often commended for their welcoming demeanor and efficiency. While most experiences with check-in are smooth, some guests have reported longer wait times. Housekeeping service is available upon request, and while some guests appreciate the cleanliness, others have noted inconsistencies or unexpected room entries. Overall, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations and updates under new ownership, which may impact the availability or condition of certain amenities. Some guests have reported security concerns due to exterior doors not consistently locking. The hotel maintains a pet-friendly policy, which is appreciated by those traveling with animals. However, some guests have experienced issues with third-party booking platforms, reporting being overcharged compared to direct hotel rates. The property also features an on-site casino with slot machines, though its operational hours can vary. Housekeeping service is typically provided every three days unless specifically requested, which is a policy guests should note.