Comfort Inn & Suites Fort Lauderdale West Turnpike

The hotel is frequently commended for its friendly and helpful staff and its convenient location, making it a popular choice for many travelers. Guests consistently highlight the staff service, the hotel's location, the complimentary breakfast, and the bed comfort as key positive aspects, contributing to an overall sense of value. It is particularly well-suited for short-stay guests and business travelers seeking easy access to local amenities and transportation hubs. Families also find the hotel appealing due to its comfortable accommodations and breakfast offerings. To ensure a more restful experience, guests might consider requesting a room away from high-traffic areas, and it is advisable to be aware of the hotel's specific housekeeping schedule upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences with them are mixed. The swimming pool is available, but some guests report it being dirty, buggy, or lacking a heater, and the hot tub is frequently noted as being broken, cold, or unclean. A basic fitness center is on-site, though it is described as having limited equipment. Guests generally find the Wi-Fi service to be good and consistent throughout the property. Other conveniences include a laundrette, a business office with a printer, and readily available ice machines and water dispensers. However, the elevator has been a point of concern for some, with reports of it being dirty, occasionally out of service, or frequently occupied by staff.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. While some guests report very clean rooms, others have encountered issues such as filth, roaches, bed bugs, dirty towels, and stained mattresses. A significant and frequently mentioned concern is a pervasive unpleasant smell—often described as musty, moldy, urine-like, or smoky—present in both rooms and hallways. Despite these issues, beds are generally found to be comfortable and cozy, though some guests mention pillows being too large or sofa beds being uncomfortable. The room condition is often noted as outdated with signs of deferred maintenance, including broken bathroom doors, squeaky doors, and poor lighting. Shower pressure is a common complaint, often described as horrible or non-existent, with issues of lukewarm water. Noise levels vary, with some rooms being quiet, while others experience constant water pipe noise or loud guests due to thin walls.

Dining & Food Quality
The complimentary breakfast generally receives positive feedback, described as good, decent, and a convenient offering. Guests particularly enjoy the waffles, which are frequently highlighted as a favorite. While the breakfast is appreciated, some guests note that the variety of items can be limited, with the same options offered daily. There are occasional comments about the quality of eggs being unpleasant or watery, and the coffee sometimes receives criticism. However, the dining area is consistently reported as clean and well-maintained, contributing to a pleasant start to the day. Many guests find the breakfast sufficient for a quick meal before starting their day, despite desires for more diverse protein or hot cereal options.

Location & Accessibility
The hotel's location is frequently praised for its convenience and centrality, placing guests within easy reach of various attractions, shopping centers, and dining options, including a highly recommended taco restaurant nearby. It is considered a good base for those needing proximity to the airport and cruise port. While some guests find the immediate surroundings quiet and safe, others express concerns about the area not being particularly tourist-friendly or having limited food choices within walking distance, with mentions of "sketchy" individuals. Parking is generally described as ample and easy to access, with some guests appreciating the ability to park larger vehicles like trucks. The hotel's position provides good access to main roads, though traffic can be heavy during peak hours.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and accommodating, significantly enhancing the guest experience. Many reviews highlight their excellent customer service, noting their willingness to assist with requests, provide local information, and ensure a smooth stay. The check-in process is often described as quick and efficient. Guests appreciate the attentive service from front desk personnel, who are noted for their warm greetings and problem-solving skills, such as assisting with room changes for light sleepers. While the majority of interactions are positive, a few guests have reported isolated instances of rudeness or unresponsiveness from specific staff members, but these appear to be exceptions rather than the norm.

Additional Information
Guests should be aware that the hotel has a specific housekeeping policy where rooms are not cleaned daily, but typically every three days or upon specific request. For a "light service" including trash removal and fresh towels, guests must request it before a certain time each day. A significant and recurring issue noted by many guests is a persistent unpleasant odor throughout the property, often described as musty, moldy, or like smoke, which can be present in hallways and rooms despite efforts to mask it. The hotel appears to be undergoing some form of renovation or has signs of deferred maintenance, with guests observing worn carpets, broken fixtures, and outdated elements. While the hotel is pet-friendly, some guests have reported challenges with finding suitable outdoor areas for pets.