Comfort Inn & Suites Kissimmee by the Parks

This hotel is a popular choice for its exceptional proximity to Disney parks, making it a convenient base for theme park visitors. Its signature feature is its strategic location, offering easy access to major attractions and a variety of dining and shopping options within walking distance. Most guests appreciate the friendly staff and the complimentary breakfast, which adds value to their stay. The hotel is particularly well-suited for families and budget travelers looking for an affordable option near the parks. To enhance your experience, it is advisable to manage expectations regarding the hotel's age and condition, as many reviews highlight its dated appearance. Additionally, while a shuttle service is offered, guests should be prepared for potentially inconvenient timings and consider alternative transportation to the parks.

Facilities & Amenities
The hotel offers a range of facilities, though their condition receives mixed feedback. There is a pool and a hot tub, which some guests find pleasant, while others note issues with cleanliness, maintenance, and broken features. A fitness center is available, but some reviews mention mold on the ceiling. Free Wi-Fi is provided, though its speed and reliability can be inconsistent, with some guests reporting poor connection in rooms. Each room typically includes a mini-fridge and microwave, which are appreciated conveniences. However, the elevators are frequently described as slow, old, and sometimes dirty, causing concern for guests. A gift shop and an on-site sushi restaurant are also available, adding to the convenience.

Cleanliness & Room Comfort
Cleanliness and room comfort are areas of significant concern for many guests. Rooms are often described as dated and in need of renovation, with visible signs of wear such as peeling paint, stained sheets and towels, and dirty carpets. Many guests report a persistent musty odor or mold-like smell in rooms and hallways, indicating humidity issues. Bed comfort is inconsistent, with some finding beds comfortable while others describe them as worn out or having lumpy mattresses. In-room amenities like TVs, phones, and AC units are sometimes reported as broken or malfunctioning, with AC often being noisy or ineffective. Bathrooms are frequently criticized for being small, old, having clogged drains, leaky faucets, or broken toilets, and some guests found hair in the tub upon arrival. Noise levels from adjacent rooms or hallways are also a common complaint.

Dining & Food Quality
The hotel's complimentary breakfast is a major draw for many guests, often praised for its convenience and the inclusion of hot options like eggs, sausage, and the popular Mickey waffles. However, feedback on food quality and variety is mixed; some find it satisfying, while others describe it as bland or limited, noting a lack of fresh fruit or consistent availability of items. Guests frequently report that the breakfast area can become crowded, leading to long lines and items running out quickly. The policy of not allowing guests to take breakfast food to their rooms is also mentioned. An on-site sushi restaurant is available, though reviews on its dining experience are not widely detailed.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, particularly for visitors to Orlando's theme parks. It is described as being very close to Disney parks, with easy access to major roads like International Drive. Guests appreciate being within walking distance of numerous restaurants and shops, providing ample dining and entertainment options. Parking is available and often free, which is a significant benefit, though some guests note the parking lot can be small or have issues. While a shuttle service to the parks is offered, many guests find its timings inconvenient, often departing too late for park openings or returning too early for evening events, leading them to opt for ride-sharing services instead.

Staff & Service
Guest feedback on staff and service is varied. Many guests commend the front desk staff for being friendly, helpful, and pleasant, contributing positively to their stay. Specific mentions include quick check-in processes and staff willingness to assist with requests. However, some reviews describe staff as rude, unresponsive, or dismissive, particularly when addressing complaints about room conditions or maintenance issues. Housekeeping service is a frequent point of contention; while some report daily towel replenishment, many state that room cleaning is infrequent, often occurring only every three days, and that beds are not consistently made or sheets changed. Issues with key cards frequently deactivating also lead to repeated trips to the front desk.

Additional Information
Guests should be aware that the hotel is frequently described as dated and in need of significant renovation, with some areas actively undergoing construction, which can result in noise and fumes during the day. A notable point of contention for many guests is an additional "resort fee" charged upon arrival, which some feel is not clearly communicated beforehand. The hotel has a policy against bringing breakfast food back to rooms. Inconsistent availability of amenities like pack-n-plays has been reported, despite prior requests. Some guests have experienced issues with key cards needing frequent re-activation. The hotel's general condition and various policies have led some guests to express that it does not meet the standards typically associated with its brand.