Comfort Inn & Suites New Iberia - Avery Island

The hotel distinguishes itself through its recent renovations, which have transformed the property into a modern and inviting space, frequently praised for its cleanliness and comfortable accommodations. Its signature feature is the commitment to providing a refreshed and pleasant environment for guests. This makes it an excellent choice for travelers seeking a reliable and updated stay, families on vacation looking for convenience, and business travelers needing a comfortable and functional base. Sightseers exploring local attractions such as the Tabasco factory and Avery Island will also find the location highly advantageous. To ensure the best experience, guests are advised to confirm the operational status of specific amenities, especially the pool, if it is a crucial part of their stay. Additionally, a quick check of in-room amenities upon arrival can help address any minor issues promptly.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort, though some aspects receive mixed feedback. Many guests appreciate the availability of Wi-Fi, though some report issues with connectivity and speed, particularly on higher floors, which can also affect TV functionality. The air conditioning system is generally present, but some guests found it did not cool rooms sufficiently or had operational issues. While a pool is advertised, it is consistently noted as being closed or out of service, which is a significant disappointment for many. Similarly, the fitness center is available but described as minimal or having non-functional equipment. Some rooms include a coffee maker and mini-fridge, though there are occasional reports of these being non-operational. The elevator has been a point of concern for some, with mentions of it being out of order or having cleanliness issues. On a positive note, guests often enjoy the complimentary cookies offered at the front desk.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many praising the overall tidiness and fresh feel, especially after recent renovations. However, some isolated reports mention minor cleanliness issues such as unvacuumed areas or trash left behind. The beds are frequently described as comfortable, providing a restful night's sleep for most, though a few guests found them to be too firm or saggy. Room conditions are largely positive, with modern decor and ample space, though some older fixtures or signs of wear like chipped headboards or water-damaged cabinets have been noted. A recurring concern for some guests is the hot water supply, with reports of it taking a long time to heat up, only reaching lukewarm temperatures, or having low pressure, particularly in the evenings. Noise levels receive mixed reviews; while some rooms are quiet, others experience disturbances from neighboring guests due to thin walls or slamming doors, especially from construction workers staying at the hotel.

Dining & Food Quality
The hotel provides a complimentary breakfast that garners mixed reviews from guests. Many describe it as a standard continental offering, with some finding it satisfactory and a good start to the day. The breakfast area is generally kept clean and well-stocked, and some guests appreciate the efficiency of the staff managing it. Available food options typically include waffles, eggs, and sausage, along with cereal, pastries, and juice. A unique feature mentioned by some is a pancake machine. However, a notable number of guests express disappointment with the food quality, describing items as cold, dried out, or limited in variety, with some wishing for more fresh fruit or different meat options. Despite these criticisms, the convenience of having breakfast on-site is often acknowledged.

Location & Accessibility
The hotel's location is generally considered convenient, situated close to the highway and offering easy access to local attractions. Many guests appreciate its proximity to points of interest such as the Tabasco factory and Avery Island, making it a suitable base for sightseers. There are also some food options within walking distance, including a nearby Waffle House. However, some guests note that the hotel is set back or located behind another property, making its entrance somewhat difficult to find and its signage lacking. The surrounding area receives mixed comments, with some describing it as quiet and others finding parts of it rundown or having a less secure feeling due to "sketchy people" from neighboring properties. Parking is available and generally ample, though some guests report that the lot can become tight in the late afternoons, and the access roads leading to the property are in need of repair.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with many guests highlighting the exceptional friendliness and helpfulness of the team. The front desk staff are frequently praised for their welcoming demeanor, efficiency during check-in, and willingness to assist with guest needs, though a few isolated incidents mention delays or unhelpful interactions. Guests consistently commend the staff for going above and beyond, demonstrating a caring and accommodating attitude. Housekeeping efforts are generally appreciated, with rooms often described as clean and well-maintained, and staff ensuring fresh towels are available. However, some guests note that daily room cleaning is not automatic and requires a specific request, and there have been rare instances of rooms not being fully serviced. Overall, the dedication of the staff to providing a positive guest experience is a recurring theme in reviews.

Additional Information
Guests should be aware of several miscellaneous but important details that can impact their stay. The hotel has undergone recent renovations, contributing to its modern appearance, though some areas may still show signs of ongoing updates or wear. A notable recurring issue mentioned by some guests is the presence of a strong odor of marijuana in hallways, elevators, and occasionally in rooms. There are also frequent mentions of construction workers staying at the hotel, which can sometimes lead to increased noise levels, such as slamming doors, or impact the availability of breakfast items. Some guests have reported issues with key cards deactivating prematurely, requiring trips to the front desk for reactivation. Additionally, there have been instances where a security deposit was charged upon check-in, with some guests experiencing delays or difficulties in receiving refunds for these charges.