Comfort Inn & Suites Pacific - Auburn

This hotel is highly regarded for its exceptional staff and comfortable accommodations, making it a welcoming retreat for many. Its signature feature, a well-received indoor pool and hot tub, provides a relaxing escape for guests. The hotel is particularly well-suited for families due to its spacious rooms and kid-friendly amenities like the pool and complimentary breakfast. Business travelers and groups also find it convenient, appreciating the easy freeway access and accommodating service. To ensure a smooth stay, guests might consider requesting a room away from high-traffic areas to minimize potential noise, and those traveling with pets should confirm pet-friendly room availability on the designated floor.

Facilities & Amenities
Guests frequently praise the hotel's recreational offerings, including a popular indoor pool and hot tub, which are often described as clean and relaxing, though some guests occasionally reported issues with the hot tub being out of order or the pool water being cold or cloudy. A sauna and well-equipped gym are also available, providing additional wellness options, although some noted the gym equipment could use updating. The hotel offers reliable free Wi-Fi, ensuring guests can stay connected. Convenient laundry facilities are available, and the lobby provides complimentary coffee, tea, and water, with some guests enjoying evening cookies. Some guests noted the elevator can be slow, and ice machines located near rooms can be noisy.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. The beds are a standout feature, frequently praised as exceptionally comfortable, plush, and marshmallow-like, ensuring a restful night's sleep. Rooms are generally described as spacious, offering ample living and work areas. However, a recurring concern is noise levels, with many guests noting thin walls that allow sounds from neighboring rooms, hallways, and even plumbing to be easily heard. Some also reported issues with the AC/HVAC system not functioning optimally or being noisy. While bathrooms are generally clean, some guests experienced low shower pressure or found the shower area slippery, and a few noted minor issues like worn curtains or the presence of bugs. In-room amenities like fridges and microwaves are appreciated.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, consistently receiving high praise for its great variety and quality. Guests enjoy a wide selection of hot items, including eggs, bacon, sausage, and especially the popular waffles, often with different flavors. Fresh fruit and other options are also available. While the food quality is generally excellent and items are kept well-stocked, some guests found the breakfast area to be too small, leading to crowding during peak times. Feedback on the coffee was mixed, with some finding it watered down. A snack bar is available, though a few guests reported negative experiences with its food quality.

Location & Accessibility
The hotel's location is frequently cited for its easy freeway access, making it convenient for travel to and from surrounding cities. It is well-situated for reaching local shopping centers, a casino, and concert venues. While many guests appreciate the convenience, the immediate surrounding area is described by some as industrial or less appealing, with occasional concerns about random passerby. However, the hotel itself is generally perceived as safe, with ample parking available and security measures, including patrols, noted by guests. The parking lot layout can be a bit confusing for some.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, described as exceptionally friendly, professional, and accommodating. Guests frequently highlight their helpfulness and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are generally smooth and efficient. Staff are noted for their responsiveness to guest requests, quickly addressing issues like room maintenance or providing extra amenities. Many reviews commend specific gestures, such as providing goodie bags for children or sports teams, and their ability to manage large group bookings with ease, contributing significantly to a positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though pets are typically restricted to the first floor. Guests appreciate the visible security measures, including patrols in the parking lot, which contribute to a sense of safety. For groups or business needs, the hotel offers a conference room that can be utilized for meetings or gatherings. However, some guests have expressed frustration with the hotel's payment policies, specifically regarding security deposits and issues with certain payment methods, which occasionally led to complications or delays in refunds. The hotel also provides thoughtful touches like complimentary refreshments in the lobby.