Comfort Inn & Suites Rapid City near Mt Rushmore

The hotel's recent renovations and modern aesthetic are a prominent feature, giving it a fresh and inviting atmosphere. The presence of a pool with a water slide is also a significant draw, particularly for families. Ideal for families seeking recreational options, business travelers appreciating quiet rooms and good amenities, and pet owners due to its accommodating policy. Sightseers and tourists will find its location convenient for exploring the area. Guests frequently commend the hotel's cleanliness, the comfort of its beds, and the friendly staff. However, some recurring issues include the frequent unavailability of the hot tub and water slide, and mixed feedback on breakfast quality. To ensure a smooth stay, it is advisable to confirm the operational status of the pool amenities beforehand and be aware of potential additional fees upon check-in.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays, though some experience issues. The pool is a popular feature, especially for children, often highlighted for its water slide, despite frequent reports of the slide being out of order or the pool water being over-chlorinated or cold. The hot tub is almost universally noted as being broken or under repair, leading to disappointment for many. The fitness center has also been reported as closed or having broken equipment. On a more positive note, the outdoor patio with a firepit is frequently praised as a pleasant and inviting space. Guests also appreciate the convenience of a marketplace offering a variety of options. However, some have noted issues with the elevator being slow or having non-functional buttons, and the laundry facilities sometimes have limited working machines.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms and common areas as very clean, modern, and well-maintained. The beds are consistently highlighted for their comfort, with guests often reporting a restful night's sleep due to soft sheets and comfortable pillows. Rooms are frequently described as spacious and newly decorated, featuring a modern aesthetic. While many reviews commend the quiet atmosphere, some guests have experienced noise issues from neighboring rooms or hallways. Feedback on in-room amenities is mixed; some appreciate the spacious bathrooms and nice showers, but others note issues such as low toilets, lack of towel racks, or dispensers being difficult to use. Occasional reports of uncleaned refrigerators, dirty carpets, or missing items like remotes or coffee supplies suggest inconsistencies in housekeeping attention.

Dining & Food Quality
The hotel's complimentary breakfast is a significant aspect of the guest experience, often described as amazing, awesome, and offering a good variety of options. Most guests appreciate the hot and fresh selections, which typically include eggs, sausage, pancakes, waffles, biscuits and gravy, and various pastries, cereals, and yogurt. The breakfast area is frequently noted as nice and spacious, providing a pleasant start to the day. However, some guests have expressed disappointment with the quality of the coffee, describing it as weak or unappealing. There are also recurring comments about items running out, particularly during busy periods, or the eggs and other hot food being cold. A few guests found the overall breakfast selection to be limited or basic, suggesting it might not meet higher expectations for a full meal.

Location & Accessibility
The hotel boasts a convenient location, making it easily accessible from the interstate and close to a wide array of shopping and dining options. Guests appreciate its proximity to tourist attractions and the vibrant downtown Rapid City area, although some note that popular destinations like Mount Rushmore are about a 45-minute drive away. The parking lot is generally considered great and easy to use. However, a notable concern for some guests is the perceived safety of the immediate surrounding area, with a few reviews mentioning "shady customers" or an "unnerving vibe" in the parking lot at night. Despite these isolated concerns, the hotel's accessibility to essential services and local points of interest remains a strong positive for most visitors.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by the front desk team, noting their accommodating nature and efficiency during check-in and check-out. Staff members are often described as going above and beyond to assist guests, whether with local recommendations or addressing concerns. While the overall service is commendable, feedback on housekeeping is mixed; some guests report rooms being well-maintained, but others experienced inconsistencies, such as rooms not being serviced daily, trash not being emptied, or amenities not being restocked. A few isolated incidents mention staff being overwhelmed or less responsive during specific situations, but the prevailing sentiment is one of excellent and caring service.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel often charges an unexpected resort fee and a damage deposit, which some guests found surprising and significantly increased the overall cost, especially for those with pets, as the pet fee can be substantial and sometimes differs from advertised rates. The hotel has been undergoing renovations, which, while resulting in modern rooms, have occasionally led to construction noise or temporary inconveniences like blocked entrances or styrofoam debris. There have been multiple reports of fire alarms going off unexpectedly during the night, causing disruption. Additionally, some guests noted issues with water availability, such as limited access to drinking water outside of specific hours, and problems with the laundry facilities having only a few working machines.