Comfort Inn & Suites

This hotel offers a memorable stay, particularly noted for its free parking, a significant advantage in the San Juan area, and many rooms provide pleasant ocean views. It is an excellent choice for sightseers and families seeking convenience and value, as it provides easy access to local attractions and comfortable accommodations. Guests consistently commend the attentive staff and the overall cleanliness of the property, contributing to a welcoming atmosphere. However, recurring themes in guest feedback highlight challenges with noise levels, primarily due to its proximity to a busy road, and the impact of ongoing renovations. For a more tranquil experience, it is advisable to inquire about the status of the pool and consider requesting a room on a higher floor to potentially mitigate ambient street noise. Additionally, be prepared for the hotel's basic amenities, as some rooms lack common conveniences like refrigerators.

Facilities & Amenities
The hotel features a swimming pool which, while appreciated by guests, has frequently been reported as being closed for renovation or maintenance, causing disappointment. Many guests also experienced issues with the Wi-Fi signal, describing it as poor, unreliable, or non-existent in rooms, which significantly impacted their ability to work or stay connected. Some reviews noted the absence of a fitness center or gym, which was a drawback for those looking to maintain their routines. The elevator has also been mentioned as being out of service at times, leading to inconvenience. While some rooms offer balconies, their condition can vary, with some guests reporting them to be dirty. The availability of vending machines and ice machines adds a minor convenience for guests.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as spotless and comfortable. However, feedback on room size is mixed; while some suites are noted as spacious and accommodating for larger groups, other standard rooms are perceived as small or basic. The beds receive varied comments, with some guests finding them comfortable, while others report them as lumpy or uncomfortable, impacting sleep quality. A significant recurring issue is the bathroom design, particularly the showers lacking full enclosures, leading to water spilling onto the floor and creating slippery conditions. Many rooms also lack essential amenities such as a microwave or refrigerator, which is a common point of dissatisfaction. Noise levels are a major concern, with guests frequently reporting disturbances from street traffic, motorcycles, and even internal hotel sounds like pipes or construction, making restful sleep challenging. Some isolated reports also mentioned unpleasant smells or the presence of bugs in rooms.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as good, delicious, and a highlight of the stay. Many appreciate the buffet-style offerings, with some noting the enjoyment of making their own waffles. The staff managing the breakfast area are frequently commended for their friendliness and helpfulness. However, some guests expressed a desire for more variety in the food options, mentioning a limited selection of hot dishes or a lack of alternatives for specific dietary preferences. The coffee served at breakfast also garnered specific feedback, with some finding it lukewarm or preferring a drip-style option over the espresso type provided, and noting the absence of milk for coffee. While the hotel does not feature a full-service restaurant or bar on-site, guests note the availability of dining possibilities within walking distance, though some found the local music to be loud.

Location & Accessibility
The hotel's location is generally considered convenient, situated right off a main road, providing easy access to San Juan, the ferry terminal to Old San Juan, and various beaches. Guests appreciate its proximity to local attractions and dining options, with some restaurants being within walking distance. However, the immediate surrounding area is sometimes described as run-down or sketchy, and the nearby beach, while accessible, is often reported to be unkempt with trash. Parking is available on-site and is a significant positive due to being free, a rarity in the area. Despite this, the parking lot is frequently criticized for being tight, having narrow allocations, and being difficult to navigate, especially for larger vehicles. The hotel's position next to a busy highway is a major source of noise, impacting guest comfort, particularly in lower-level rooms.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and attentive service. Many reviews commend the staff for being professional, kind, and accommodating, often going above and beyond to assist guests with their needs, from late check-ins to providing local information. The check-in process is generally described as smooth, though some guests reported initial difficulties or issues with reservation accuracy. Housekeeping staff are also noted for their diligence in maintaining cleanliness. Despite some isolated negative comments regarding specific front desk interactions, the overall sentiment is that the staff are the hotel's strongest asset, significantly contributing to a positive guest experience and making visitors feel welcome and valued throughout their stay.

Additional Information
A significant point of concern for many guests is the ongoing construction and renovation work at the hotel, particularly the frequent closure of the pool area without prior notification, which caused considerable disappointment. Guests reported being disturbed by drilling and pounding noises during their stay, impacting their ability to relax. The hotel also hosts events and parties, which can lead to excessive noise and late-night disturbances, affecting sleep quality for other guests. Some reviews mention that the property appears older or in need of updates, with worn furniture and general signs of age. There were also isolated reports of issues with the water quality, describing an unpleasant smell. Guests should be aware that the perceived value for the cost is often a point of contention, with some feeling the hotel is overpriced given its condition and amenities.