Comfort Inn & Suites Sheridan

This hotel is often chosen for its quiet location with easy interstate access and scenic views, making it a suitable choice for travelers seeking a peaceful stopover. Many guests appreciate the comfortable beds and the overall cleanliness of the property. While the hotel aims to provide a pleasant experience for various guests, including families and couples looking for a comfortable stay, some aspects like staff consistency and facility availability can vary. To ensure a smooth visit, it is advisable to confirm the operational status of all amenities, especially the pool and hot tub, before arrival, and to thoroughly check your room upon check-in.

Facilities & Amenities
The hotel offers a range of facilities, though their availability and condition are frequently inconsistent. The swimming pool and hot tub are a significant point of contention, with numerous guests reporting them as closed, out of service, under construction, or in poor condition (cold, dirty, cloudy, broken jets). The fitness room is generally considered good by some, but others noted issues like a broken fan or lack of cups. Guests have experienced problems with elevators being loud or outside entrance doors not working, requiring longer walks with luggage. While Wi-Fi is available, some guests reported it not working. Vending machines and ice machines also occasionally malfunction. A laundry room is on-site, described as clean and functional, though some found it expensive.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests found their rooms to be clean, very clean, or even exceptionally clean, with comfortable beds and high-quality linens contributing to a restful stay. However, a significant number of reviews reported issues such as dirty rooms, musty smells, bugs, crumbs, sticky surfaces, stained bedding, hair in the tub or bed, mold, and even urine odors in bathrooms. Some rooms were described as dated or beat up, with peeling wallpaper and maintenance issues like non-working showers, inaccurate AC thermostats, or broken heaters. Noise levels also varied, with some enjoying a quiet environment free from road noise, while others experienced disturbances from loud elevators, thin walls, or noisy AC units.

Dining & Food Quality
The complimentary breakfast receives highly varied feedback. Many guests found it to be good, hot, excellent, and offering a plentiful and great assortment of choices, including hot items like eggs, sausage, biscuits, and gravy, alongside toast, muffins, pastries, waffles, cereal, juice, and coffee. However, a substantial number of reviews describe the breakfast as subpar, nothing special, cold, not stocked, or even gross, with empty serving dishes and poor quality items like "mystery-meat" sausage or watery eggs. Some guests noted issues with the coffee quality and an overall lack of attention from staff in keeping items replenished, with some even reporting the breakfast area being shut down abruptly at the end of service hours.

Location & Accessibility
The hotel's location is consistently praised by guests. It is described as wonderful, offering great views, and providing easy access to the interstate while remaining quiet and away from freeway or downtown traffic noise. Its position is considered scenic, overlooking the town, and is generally easy to find. The hotel is conveniently situated for travelers needing quick access to the highway. Parking is generally described as decent and roomy, with easy access, though some guests noted challenges with maintaining a spot or dealing with snow and ice in the lot during winter. There are no restaurants within easy walking distance, meaning guests typically need to drive for dining options.

Staff & Service
Feedback regarding the staff and service is highly polarized. Many guests commend the front desk staff for being friendly, helpful, personable, attentive, and accommodating, contributing to a positive check-in experience. Some highlighted quick and easy processes. Conversely, a significant number of reviews describe staff as rude, unprofessional, belligerent, nasty, condescending, or unresponsive. Instances of staff being unhelpful with issues like vending machine malfunctions, or even problematic interactions during check-in, are reported. Housekeeping service also receives mixed reviews, with some finding it attentive, while others noted a lack of service on multi-day stays or incomplete cleaning.

Additional Information
A recurring and significant issue for some guests is the hotel's pet policy, as it is explicitly stated as not pet-friendly despite some booking through third-party sites that might suggest otherwise. Guests should be aware of ongoing construction or renovation work, which has been noted to cause noise, mess, and impact the availability of certain facilities. There are also reports of booking issues, particularly with third-party reservations, leading to unexpected charges or being assigned less desirable rooms. Some guests experienced pest issues, specifically with spiders and other bugs in their rooms. Furthermore, issues with key cards demagnetizing and AC/heating units not functioning correctly or being set inappropriately for the season have been mentioned.