Comfort Inn & Suites

The hotel's most notable feature is its exceptionally friendly and helpful staff, who consistently receive high praise for their welcoming demeanor and attentiveness, often making a positive impression despite other challenges. Guests also frequently highlight the comfortable beds as a key factor for a restful stay. The hotel is well-suited for business travelers seeking a convenient base, families participating in local events like hockey tournaments, and road trippers needing a comfortable overnight stop due to its accessible location. While many appreciate the included breakfast and the presence of a pool, recurring feedback points to the property being dated and in need of significant updates. To ensure a smoother experience, it is advisable for guests to confirm the operational status of specific amenities like the pool or elevator prior to arrival, and to manage expectations regarding the hotel's overall age and maintenance.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, which offer a mix of convenience and areas needing improvement. The pool and hot tub are often mentioned, with some guests enjoying a warm swim, while others report issues such as cold water, excessive chlorine, non-functional jets, or general uncleanliness, and occasional closures. The fitness center is available, though some reviews note it can be dirty or lack towels. Wi-Fi connectivity receives mixed feedback, described as fast by some but sketchy or unreliable by others. A significant recurring issue is the elevator being out of order, causing inconvenience for guests on higher floors. Similarly, the ice machines and laundry facilities are sometimes reported as broken or non-operational. In-room amenities like a fridge, microwave, and coffee maker are generally appreciated for adding convenience to the stay, while the TV system, often equipped with Roku, receives varied comments regarding functionality.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests finding their rooms clean and the beds comfortable, ensuring a restful sleep. However, a significant number of reviews highlight concerns regarding overall cleanliness, mentioning stained bedsheets, a musty smell, or visible dirt and debris in rooms and common areas. Guests frequently report issues with the bathroom, including non-flushing or rocking toilets, noisy fans, old shower heads, and a lack of body soap. The air conditioning and heating units are a common source of complaint, often described as excessively loud, whistling, or not functioning effectively, which can disrupt sleep. While some rooms are noted as quiet, others experience considerable noise levels from adjacent rooms, hallways, or outside traffic due to thin walls. The general room condition is often described as dated, with worn furniture, chipping paint, and a need for cosmetic updates.

Dining & Food Quality
The hotel's complimentary breakfast is a frequently discussed topic among guests, eliciting a wide range of opinions. Most guests appreciate the convenience and variety offered, often highlighting options like fresh eggs, pancakes, waffles, and bacon, and noting the presence of good coffee. However, some guests express disappointment with the food quality, describing items as overcooked, watered down, or generally subpar. A common complaint is that breakfast items run out quickly, especially towards the end of the serving period, leaving limited choices for latecomers. The breakfast area itself sometimes receives criticism for being dirty or poorly stocked. While the selection is generally considered decent for a complimentary offering, some guests with dietary restrictions find limited suitable options. Overall, the breakfast serves its purpose for many, but there is room for improvement in consistency and availability.

Location & Accessibility
The hotel's location is consistently praised as a significant advantage, making it highly convenient for guests. It is described as central and within walking distance to a variety of amenities, including popular fast-food establishments, grocery stores, and other restaurants, making dining and shopping easily accessible. This proximity to essential services is particularly beneficial for travelers on the road or those staying for work. Parking availability receives mixed feedback; while some guests find it adequate, others report issues with the lot being full, cramped, or impacted by ongoing construction, sometimes necessitating street parking. Additionally, some guests note that the parking area, particularly handicap spots, may not be adequately cleared of snow or debris during adverse weather conditions. Despite these minor parking challenges, the hotel's prime location remains a strong positive for most visitors.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers frequently commend the team for being exceptionally friendly, helpful, welcoming, and accommodating. Guests appreciate the quick check-in process and the staff's willingness to assist with various requests, from providing extra towels to resolving room issues. Housekeeping staff are often mentioned for their attentiveness, ensuring rooms are cleaned daily and belongings are neatly arranged. Even when faced with challenges such as maintenance issues or reservation mix-ups, the staff's positive attitude and dedication to customer satisfaction are frequently noted as making a significant difference to the guest experience. This commitment to attentive service creates a pleasant and supportive environment for visitors.

Additional Information
Several additional points are frequently highlighted by guests, providing further insight into the hotel experience. The property is often described as dated and in need of significant renovations and upgrades, with many guests feeling that the overall condition does not align with their expectations. This includes observations of worn carpets, older furniture, and general wear and tear throughout the building, which some guests find contributes to a less appealing atmosphere. Ongoing construction around the hotel is sometimes mentioned, impacting parking availability and general accessibility, and occasionally causing noise. While the hotel is advertised as pet-friendly, some guests have encountered confusion or issues with this policy upon arrival, or found challenges with suitable outdoor areas for pets. These aspects collectively contribute to the overall impression of the property, suggesting areas where future improvements could significantly enhance the guest experience.