Comfort Suites Alamo/River walk

This hotel is often chosen for its spacious rooms and perceived proximity to downtown attractions, making it a suitable option for families and budget-conscious travelers seeking ample space and complimentary breakfast. Guests frequently highlight the helpfulness of the staff and the generally good breakfast offerings. However, many reviews point to significant issues with room cleanliness, outdated facilities, and unexpected noise levels. For a more comfortable stay, guests are advised to request a room away from the adjacent club and highway, and to be aware of the additional parking fees upon arrival, as the advertised location can be misleading regarding walking accessibility to main attractions.

Facilities & Amenities
The hotel offers a pool and hot tub, though many guests report the pool is often cold or dirty, and the hot tub is frequently out of order or also cold. The fitness center is described as small but clean and functional. Connectivity is provided through free Wi-Fi, though some guests experienced spotty signals. A recurring issue is the condition and availability of elevators; many reviews mention only one working elevator, leading to long waits and slow service, especially for guests on higher floors. Additionally, the hotel often has a limited number of luggage carts, causing inconvenience for guests managing their baggage.

Cleanliness & Room Comfort
Room cleanliness and comfort receive mixed, but often negative, feedback. Many guests report dirty carpets, stained sheets, and peeling wallpaper, indicating a need for significant updates. Issues such as mold or mildew, particularly in bathrooms and near air conditioning units, are frequently mentioned. Some reviews even describe the presence of bugs, including roaches and bed bugs, which significantly detracts from the guest experience. While some find the beds comfortable, others complain about hard mattresses and lumpy or musty pillows. Noise from the adjacent club and highway is a common complaint, impacting sleep quality, and many rooms are described as dimly lit with non-functional or outdated fixtures like TVs and phones.

Dining & Food Quality
The hotel's complimentary breakfast is generally considered a positive aspect, with many guests appreciating the variety of options available. The breakfast typically includes hot items such as scrambled eggs, sausage, and waffles, along with cereals, pastries, and fruit. However, some guests note that the quality can be inconsistent, with eggs being dry or tasteless, and items like fresh fruit or coffee running out quickly, especially during busy periods. The breakfast area can also become crowded, leading to limited seating.

Location & Accessibility
The hotel's location is a significant point of contention. While advertised as being near the Riverwalk and Alamo, many guests find the actual walking distance longer than expected, often requiring a walk under a highway overpass through areas with a visible homeless population, which some find uncomfortable or unsafe, especially at night. This leads many to rely on ride-sharing services for accessibility. The hotel is also situated next to a busy highway, contributing to constant traffic noise. Parking is available, but it is not free, typically costing around $15-$20 per day, and is often located under the overpass, raising security concerns for some guests.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight positive interactions with front desk personnel, describing them as welcoming and efficient during check-in. However, feedback regarding housekeeping is inconsistent; some guests report rooms not being cleaned daily or fresh towels not being replenished, even when requested. There are also mentions of issues with early check-in requests being denied and occasional problems with key cards not working, requiring multiple trips to the front desk.

Additional Information
Guests should be aware of several important details not covered in other categories. A significant point of frustration for many is the mandatory parking fee, which is typically not disclosed at the time of booking and can add a substantial unexpected cost to the stay. Furthermore, the hotel's proximity to an adjacent nightclub or bar results in extremely loud music, including booming bass, that can be heard in many rooms until the early morning hours, severely impacting sleep. Some reviews also mention non-functional Tesla chargers despite being advertised, and a general sense that the property is in need of a refresh or renovation.