Comfort Suites Canton - Detroit

This hotel's most notable feature is its prime location, offering convenient access to shopping centers, restaurants, and major attractions like Ikea, making it particularly appealing for shoppers, short-stay travelers, and families attending local events or college games. Many guests appreciate the spacious rooms available. However, the overall guest experience is significantly impacted by widespread concerns regarding cleanliness and the general state of maintenance and disrepair throughout the property. While some guests commend the staff for their helpfulness and friendliness, others report highly inconsistent service, particularly from management. The hotel is reportedly undergoing ongoing renovations, though many guests note little visible improvement. To enhance your stay, it is advisable to thoroughly inspect your assigned room upon arrival and manage expectations regarding the hotel's current condition, as improvements may not yet be fully realized.

Facilities & Amenities
Guest feedback on the hotel's facilities indicates significant areas needing improvement. The elevator is a frequent point of concern, often reported as broken, dirty, or emitting strong, pervasive odors, causing inconvenience for guests, especially those with mobility challenges. The pool, a key amenity for many, is consistently described as being closed for maintenance, murky, green, or over-chlorinated, leading to disappointment for families. Similarly, the fitness center is often noted as being out of order, poorly stocked, or having non-functional equipment. Guests also report frequent issues with key cards deactivating, requiring multiple trips to the front desk. While some common areas are described as festive, others mention water on floors and a general lack of upkeep. The functionality of Wi-Fi and ice machines also receives mixed reviews, with some guests experiencing issues.

Cleanliness & Room Comfort
The most prevalent feedback concerns the hotel's cleanliness and the overall room comfort. A significant number of guests report finding their rooms to be filthy, with dirty carpets, stained linens, and uncleaned surfaces. Many reviews explicitly mention the presence of bed bugs or suspicious blood spots on bedding, causing considerable distress. Bathrooms are frequently cited as being unclean, with mold in showers and tubs, peeling paint, and non-functional fixtures like clogged sinks or leaking showers. Beyond cleanliness, rooms often suffer from a general state of disrepair, including broken windows, non-working TVs, noisy or leaking AC units, and damaged furniture. While some guests find the beds comfortable, others report them as uncomfortable or retaining body heat. Noise levels from other guests or external sources are also a common complaint, impacting sleep quality.

Dining & Food Quality
Feedback regarding the hotel's dining options primarily focuses on the complimentary breakfast. Guest experiences are notably mixed, with some praising the breakfast variety and hot food options, describing it as "delicious" or "more than expected." However, a substantial number of reviews express disappointment with the food quality, frequently noting items like eggs and sausage as being cold, cardboard-like, or generally unappetizing. Issues with stocking are also common, with guests reporting empty serving trays, a lack of coffee, or insufficient quantities of popular items, especially during peak times. While some staff members are commended for their efforts to replenish items, the overall consistency and quality of the breakfast experience appear to vary significantly, leaving many guests unsatisfied.

Location & Accessibility
The hotel's prime location is consistently highlighted as one of its strongest assets. Guests appreciate its proximity to various shopping centers, numerous restaurants, and major attractions such as Ikea, making it highly convenient for leisure and business travelers alike. The hotel offers easy access to highways, facilitating smooth travel to and from the area, including destinations like the airport. While the location itself is widely praised for its convenience and the abundance of nearby amenities, some guests express concerns about the immediate surrounding area, occasionally noting the presence of individuals who cause discomfort in the parking lot or nearby. Despite these isolated observations, the hotel's excellent accessibility to local amenities and major transportation routes remains a significant draw for most visitors, contributing positively to their overall stay experience.

Staff & Service
Guest feedback on staff and service is notably mixed, presenting a dichotomy between highly positive and significantly negative experiences. Many guests commend individual staff members for their friendliness, helpfulness, and attentiveness, particularly at the front desk, describing interactions as "personable" and "gracious." Some praise the quick check-in process and efforts to resolve issues. However, a substantial number of reviews report instances of rude management and unhelpful staff, especially concerning complaints about room conditions or refund requests. Housekeeping service is a major point of contention, with numerous reports of rooms not being cleaned, trash not being removed, or towels not being replenished, even after multiple requests. The hotel's no-refund policy is also a frequent source of frustration, leading to disputes and dissatisfaction among guests.

Additional Information
Several recurring themes emerge that provide additional context for potential guests. The hotel is frequently noted as being under ongoing renovations or new management, with guests expressing mixed opinions on the visible progress and impact on their stay. A significant point of contention is the hotel's strict no-refund policy, which many guests find problematic, especially when encountering severe issues with room cleanliness or functionality, leading to considerable frustration. Guests also frequently report the presence of strong, pervasive odors in common areas and elevators, which detracts from the overall atmosphere. While the hotel generally maintains a pet-friendly policy, some guests have reported challenges or misunderstandings regarding service animals. Additionally, incidental fees are mentioned by some as being unexpectedly high or inconsistently applied.