Comfort Suites

The hotel's most notable feature is its prime location in Clovis, offering easy access to Old Town Clovis with its charming shops, diverse restaurants, and local attractions, as well as direct access to a scenic running and bike path. This makes it an excellent choice for sightseers and families looking to explore the area, as well as event attendees and those visiting friends and family in town. Guests consistently highlight the exceptional staff, who are frequently described as friendly, helpful, and accommodating, significantly enhancing the overall guest experience. While many appreciate the comfortable main beds, a recurring theme indicates that the sofa beds are often uncomfortable and in poor condition. To ensure a comfortable stay, guests might consider confirming the condition of specific room amenities upon check-in, especially if a jacuzzi tub is desired, and be prepared for potential noise if their room faces the street.

Facilities & Amenities
Guests frequently encounter issues with the hotel's key card system, often finding them outdated or malfunctioning, requiring multiple resets. The in-room television and remote control are also common sources of frustration, with reports of non-functional remotes, inability to change channels, or the TV itself not working. Similarly, the in-room phone is sometimes found to be dead or inoperable. The air conditioning and heating units receive mixed feedback, with some guests noting loud operation, broken controls, or insufficient cooling. Many rooms suffer from poor lighting, including flickering lights or fixtures that are not properly secured. While some rooms are equipped with a refrigerator and microwave, guests occasionally report these appliances being non-functional or leaking. The swimming pool is described as small and sometimes cold, with concerns raised about its cleanliness. The fitness center is generally considered inadequate or nearly unusable. Guests also note that the elevator can be incredibly slow or even out of service. Issues with Wi-Fi connectivity, including difficulty accessing it and sporadic connections, are also reported.

Cleanliness & Room Comfort
Guest feedback on cleanliness is notably mixed; while some describe their rooms as very clean and comfortable, a significant number report issues such as dirty carpets, dust, and even moldy smells, with some rooms appearing uncleaned upon arrival. The overall room condition is frequently criticized, with many guests noting that the hotel is dated and run-down, featuring worn, mismatched, or chipped furniture, and stained carpets. The main beds generally receive praise for being comfortable and providing a restful sleep. However, the sofa beds are a consistent source of dissatisfaction, often described as old, lumpy, having exposed springs, or being outright broken and extremely uncomfortable. Noise levels can be an issue, particularly for rooms facing the street or when neighboring guests are loud, with thin walls allowing sounds to penetrate. The bathrooms are a frequent point of complaint, with reports of overflowing or constantly running toilets, clogged sinks, poor water pressure, and inconsistent hot water. Many guests also mention broken or leaky shower heads, ripped shower curtains, and a lack of basic amenities like shampoo or conditioner.

Dining & Food Quality
The complimentary breakfast is a significant amenity for many guests, often described as good, delicious, and a convenient way to start the day, with a full breakfast bar offering various options. Guests appreciate the availability of waffles, eggs, sausage, and potatoes. The coffee is also frequently praised for its quality. However, feedback on the food quality is mixed; some guests report issues such as runny eggs, hard or stale potatoes, and rock-hard biscuits. There are also mentions of the hot water for tea tasting unpleasant and the ketchup running out quickly during peak times. While the breakfast is generally seen as a positive, some guests express a desire for more variety, especially during longer stays, as the menu can become repetitive. Additionally, there are reports of the breakfast area being understaffed, leading to items running out or not being replenished promptly, and issues with the waffle iron or coffee pots being empty or not working correctly.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being described as great, convenient, and central to various points of interest. It offers easy access to Old Town Clovis, which is rich with charming shops, antique stores, and a wide array of restaurants and bars. Guests appreciate its proximity to local events, the Clovis Community Hospital, and areas for visiting family. A notable feature is the direct access to a running and bike path right behind the hotel, providing opportunities for outdoor activity. Parking is generally considered good and easy, though some guests express minor concerns about safety due to activity on the adjacent bike path, and others note that handicap spots can be limited. Overall, the hotel's setting is highly valued for its convenience and accessibility to the best of Clovis.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, frequently described as amazing, super friendly, helpful, and professional. Guests highlight their attentiveness and willingness to go above and beyond to ensure a comfortable stay, often accommodating requests and resolving issues promptly. The check-in and check-out process is generally reported as quick, easy, and smooth. Many guests recount instances where staff members were instrumental in problem-solving, such as quickly addressing maintenance issues like a broken toilet or non-working appliances, or even locating and arranging the return of a forgotten iPad. This dedication to customer service significantly enhances the guest experience, making visitors feel welcomed and valued. While there are isolated comments about understaffing or occasional unprofessional behavior, the vast majority of reviews emphasize the staff's positive impact and their commitment to guest satisfaction.

Additional Information
The hotel operates with a pet-friendly policy, allowing guests to bring their dogs, though some reviews indicate concerns about cleanliness potentially related to this. Despite a stated no-smoking policy, some guests report issues with smoking and drinking occurring near the hotel's exterior, particularly on adjacent public paths. Several guests have noted that the hotel's facilities, particularly in some bathrooms, may not fully conform to modern ADA standards, citing issues like the absence of a soap tray in roll-in showers or lower toilet heights. While some guests find the hotel to be a good value for its price, others express that the cost is too high given the perceived quality and condition of the property. Guests should also be aware of potential extra charges or fees that may not be clearly itemized upfront.