Comfort Suites Columbus

This hotel is frequently praised for its spacious rooms and truck-friendly parking, making it a practical choice for travelers seeking convenience and ample space. Recent renovations have updated many areas, contributing to a generally clean and comfortable environment. The hotel is particularly well-suited for truck drivers due to its large parking lot and easy highway access, and for families who appreciate the room size and amenities like pull-out sofas. Couples and solo travelers also find the updated rooms appealing. To ensure a smooth stay, guests are advised to confirm the status of amenities like the pool and elevator, and to inquire about the significant security deposit, which is a recurring point of concern.

Facilities & Amenities
Guest feedback on facilities is mixed, with some notable issues. The swimming pool is a popular feature, especially for children, but many guests reported it was dirty, had scum, was not heated as advertised, or was closed/had limited hours. The elevator is a significant point of contention, frequently reported as broken or inoperable, causing considerable inconvenience, particularly for guests with mobility challenges. While free Wi-Fi is available, some guests experienced it being turned off at night. Room amenities generally include a working AC, fridge, and microwave, though some found the AC dusty or ineffective. Other reported issues include broken ice machines and a non-functional fitness center or washer/dryer.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied feedback. Many guests commend the cleanliness of their rooms, especially those that have been recently renovated, highlighting comfortable beds and clean bathrooms with good water pressure. However, a significant number of reviews describe rooms as dirty, with unvacuumed carpets, sticky surfaces, food debris, and even blood stains on curtains or pubic hairs in the tub. Unpleasant smells, including sewage, urine, mildew, and marijuana, are frequently reported in rooms and hallways. Some bathrooms are noted for being outdated, having clogged drains, or lacking hot water. Noise levels from hallways or outside can also be an issue, and some furniture is described as old, worn, or broken, with bedding for pull-out sofas often missing or uncomfortable.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed reviews. Many guests find the breakfast to be decent, with options like scrambled eggs, waffles, and cereal, and some appreciate the hot items and coffee. However, a considerable number of guests report that the breakfast area can be crowded with limited seating, and that food items are often cold, depleted, or lack variety. Some mention issues with the quality of the eggs or coffee, and a general lack of replenishment, especially later in the morning. Beyond breakfast, there is mention of an affordable snack area and complimentary cucumber water in the lobby, which are appreciated by guests.

Location & Accessibility
The hotel's location is generally considered convenient for its proximity to the highway and various restaurants and shopping options. It is particularly noted for being within walking distance or a very short drive to a specific local attraction, making it ideal for visitors to that venue. The availability of a huge parking lot is a significant advantage for truck drivers. However, some guests express concerns about the immediate surrounding area, describing it as not the best, sketchy, or run-down. Issues with the road leading to the hotel are also mentioned, including potholes and an uneven surface, making access potentially challenging, especially at night due to poor signage.

Staff & Service
The staff at this hotel receives highly polarized feedback. Many guests praise individual staff members for being exceptionally friendly, helpful, professional, kind, and accommodating, highlighting their efforts to resolve issues and provide a smooth experience, particularly during check-in. Specific individuals are frequently commended for their attentiveness and willingness to go above and beyond. Conversely, a significant number of reviews describe staff as rude, unhelpful, uncommunicative, or rushing guests. There are recurring complaints about staff being unwilling to provide basic necessities like extra towels or bedding for pull-out sofas, and issues with the check-in process, including long waits, computer problems, and undisclosed high security deposits.

Additional Information
A prominent and frequently mentioned detail is the high security deposit, which can range from $100 to $300. Many guests express frustration that this deposit is often not disclosed online at the time of booking and can take a long time to be refunded. The hotel is undergoing renovations, which means some rooms are newly updated and clean, while others may still be older or affected by ongoing construction. There are also mentions of a pet-friendly policy, though specific details or potential challenges for pet owners are not consistently clear. Guests should be aware that the hotel has an age requirement for check-in, typically 21 years or older, which has led to issues for some younger travelers.