Comfort Suites Knoxville Airport

The hotel's signature feature is its proximity to the airport and its advertised park & fly service, making it a frequent choice for airport travelers and those needing extended parking. However, this convenience is often overshadowed by significant issues with the shuttle service and the overall condition of the property. While some guests find the beds comfortable and rooms spacious, many describe the hotel as run-down, dirty, and in need of extensive updates. It is best suited for travelers seeking a quick overnight stay near the airport, provided they manage their expectations regarding facility quality. To enhance your stay, it is advisable to confirm shuttle availability and hours directly with the hotel and be prepared for potential inconsistencies in service and room condition.

Facilities & Amenities
The indoor pool and hot tub are frequently mentioned amenities, but guest feedback is highly mixed. While some guests appreciate having them, many report that the pool is often dirty, cloudy, or has broken features like dangling lights and exposed wiring, leading to closures. The hot tub is even more consistently described as broken, slimy, or having low water levels, making it unusable. The lobby area often receives complaints about strong, sometimes unpleasant, odors and sticky floors, indicating a lack of thorough cleaning. Guests also note issues with vending machines and ice machines being out of order or limited in availability, and some mention a lack of laundry facilities.

Cleanliness & Room Comfort
A predominant concern among guests is the hotel's cleanliness, with numerous reports of dirty rooms, stained carpets, and visible mold in showers and on ceilings. Many reviews detail unpleasant smells ranging from "funky" and "musty" to strong chemical or even pet-related odors, which some guests found overwhelming. The room condition is frequently described as dated and in significant need of updates and repairs, with issues like water damage, peeling paint, and broken fixtures. While many guests praise the comfortable beds, others report worn, lumpy, or uncomfortable mattresses. Noise from road traffic, hallways, and neighboring rooms is a common complaint, often disrupting sleep.

Dining & Food Quality
The complimentary breakfast receives mixed reviews from guests. Most find it to be sufficient, offering a basic selection that includes waffles and some hot items. However, many express disappointment with the overall food quality, describing items as "old," "horrible," or "stale," with limited variety such as runny eggs and unusual sausage links. The coffee is also a point of contention, with some guests finding it undrinkable. While the breakfast is available, guests often suggest that improvements in freshness, variety, and overall taste would significantly enhance the dining experience.

Location & Accessibility
The hotel's central location is a major draw, particularly its proximity to the airport, which is highly convenient for travelers. However, the advertised airport shuttle service, a key feature, is a frequent source of frustration, with numerous reports of unreliability, non-operation, or misleading information, often forcing guests to arrange their own transportation via taxis or ride-shares. Parking is available, including options for park & fly, though some guests note that the lot can be limited or difficult to access, especially at the rear. Traffic in the surrounding area is also frequently cited as problematic, making it challenging to navigate to and from the hotel.

Staff & Service
Feedback on staff and service is highly varied. While some guests commend individual staff members for being friendly, helpful, and accommodating, particularly during check-in or when assisting with specific requests, many others report rude or unresponsive front desk personnel. Common complaints include slow check-in processes, staff being preoccupied, or a general lack of attentiveness. Specific service failures, such as unaddressed maintenance requests, a lack of housekeeping during multi-night stays, or difficulty obtaining fresh towels, are also frequently mentioned, contributing to a frustrating experience for many guests.

Additional Information
The park & fly service, despite being a primary reason for booking for many, often leads to significant issues, including shuttle unreliability and unexpected charges. Numerous guests report problems with reservations and refunds, such as rooms being double-charged, canceled without notice, or being assigned occupied rooms upon arrival. The pet policy is a point of confusion, with some guests being turned away despite booking. Guests should also be aware of potential extra fees that may be added without clear explanation and a strict late checkout policy that is less flexible than at other properties, often limited to noon.