Comfort Suites Lake Geneva East

The hotel is widely recognized for its spacious rooms and a convenient location that offers easy access to downtown Lake Geneva, making it a favored destination for sightseers and weekend travelers alike. Its signature feature, the family-friendly aquatic area including a dedicated kiddie pool with water features, consistently receives praise, positioning the hotel as an excellent choice for families seeking recreational amenities. Guests frequently commend the comfortable accommodations and the generally friendly demeanor of the staff. To enhance your stay, it is advisable to inquire about the operational status of the hot tub and pool heaters upon arrival, as these facilities are occasionally reported as being out of service or experiencing temperature issues. Furthermore, requesting a room on an upper floor may help in reducing potential noise disturbances from neighboring guests.

Facilities & Amenities
Most guests appreciate the indoor pool area, especially the kiddie pool with its water features, which is a significant draw for families. However, a notable number of reviews mention issues with the pool temperature, often describing it as cold due to non-functioning heaters. Some guests also reported the water appearing murky or having excessive chlorine. The hot tub is generally seen as a positive amenity for relaxation, but it is frequently reported as being out of order, cold, or only lukewarm, leading to disappointment for many. The fitness center is available, though some find it small. The laundry room is a convenient feature, but several guests noted it was out of order during their stay. Free Wi-Fi is provided, though some guests experienced connectivity issues, particularly on higher floors. The availability of ice machines is mentioned, but some guests found them out of order or inconveniently located only on the first floor. The lobby area is described as attractive and modern, offering complimentary water and coffee, and a well-stocked snack and beverage store.

Cleanliness & Room Comfort
While many guests describe their rooms as spacious and generally clean, a significant number reported notable issues with cleanliness. Common complaints include finding food residue in refrigerators, clothes tags on floors, and dirty coffee pots or microwaves. Some rooms were described as having a musty or moldy odor, with visible dust and even bugs. Most guests find the beds comfortable, ensuring a restful night's sleep. However, some reviews indicate that certain mattresses are lumpy or show signs of wear, suggesting they may need updating. A recurring concern is noise levels, particularly from guests in rooms above, with reports of stomping and general disturbances impacting sleep quality. Noise from hallways and adjacent rooms is also occasionally mentioned. Rooms typically include amenities like a microwave and refrigerator. Issues reported include non-functioning irons, slow-flushing toilets, and problems with hot water in showers. The supply of towels is inconsistent, with many guests needing to request additional ones.

Dining & Food Quality
The complimentary breakfast receives mixed reviews. Many guests appreciate the convenience and variety, often mentioning options like eggs, sausage, and waffles. Some highlight the availability of low-sugar options. However, a considerable number of guests found the breakfast quality to be average or below expectations, describing the food as cheap, the hot items often cold, and the selection limited. The coffee offered is a point of contention; while some find it good, others describe it as weak or "tinted water," leading some guests to seek coffee elsewhere. The breakfast area can become crowded, especially during peak times, and some guests noted issues with items running out or not being promptly refilled. Despite these points, the breakfast is generally seen as a functional amenity that helps save money for guests.

Location & Accessibility
The hotel's convenient location is consistently praised, being just a short distance from downtown Lake Geneva and its various attractions, including shopping, dining, and the lake itself. Guests find it easy to access local points of interest and appreciate its proximity to major highways. While the hotel is generally considered within walking distance of downtown, some guests note that the walk can be 15-20 minutes and involves navigating busy roads without sidewalks, which can be a drawback. A walking path behind the hotel is a positive for those seeking outdoor activity. Parking is available on-site, with most guests finding ample space. However, a few reviews mention difficulty finding a spot during busy evenings.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, professionalism, and helpfulness. Many guests highlight positive interactions with front desk personnel, who are often described as welcoming, attentive, and accommodating to requests. The check-in process is generally reported as smooth and efficient, with some guests appreciating the ability to check in early. However, a significant number of reviews detail negative experiences related to overbooking, rooms not being available as reserved, and issues with security deposits or incorrect charges. While some guests commend the housekeeping staff for their responsiveness to specific requests, a recurring complaint is the lack of thorough room cleaning, with some rooms not being serviced daily or adequately prepared between guests. This often leads to guests needing to request basic items like towels or toilet paper.

Additional Information
A notable point of concern for many guests is the security deposit policy, typically a $50 incidental fee, which is charged upfront rather than held. Numerous reviews express frustration over delays or difficulties in receiving these refunds, with some reporting multiple charges or unreturned funds. Several guests encountered issues with room reservations, including instances of the hotel being overbooked or the specific room type reserved not being available upon arrival, leading to disappointment and unfulfilled promises of refunds. The hotel has a pet-friendly policy, though some guests found the associated fee to be quite high. The hotel occasionally offers unique activities, such as a scavenger hunt for children, which adds an unexpected positive element to the stay.