Comfort Suites Near Seaworld

The hotel is often praised for its spacious suite layouts, which typically include separate living and sleeping areas, making it a suitable choice for families seeking extra room and privacy. Its convenient location near major attractions also appeals to sightseers and business travelers. Guests frequently highlight the overall comfort of the accommodations and the generally friendly demeanor of the staff. While many appreciate the cleanliness, some reviews indicate inconsistencies in this regard. To ensure a smoother stay, guests are advised to confirm the operational status of the pool and hot tub upon arrival, as these facilities are frequently mentioned with maintenance concerns. Additionally, it may be helpful to bring extra towels, as some guests reported issues with towel availability.

Facilities & Amenities
The hotel features an indoor pool and hot tub, which are often a draw for guests, particularly families. However, feedback on these amenities is consistently mixed, with many guests reporting that the hot tub is frequently out of order, cold, or has non-functioning jets. The pool area itself is often described as needing significant maintenance, with issues such as murky water, rusty chairs, broken lights, and general untidiness. The fitness center is available, but several guests note that much of the gym equipment is broken or not working properly, limiting its utility. The elevator is another area of concern, frequently described as old, creaky, noisy, or out of service, leading many guests to opt for the stairs. While Wi-Fi is provided, some guests experienced connectivity issues. The hotel also offers ice machines and laundry facilities for guest convenience.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary significantly. Many guests commend the clean rooms, comfortable beds, and the effectiveness of the air conditioning, which keeps rooms cool. The spacious suites often include two televisions, a mini-refrigerator, and a microwave, enhancing convenience. However, a notable number of reviews mention issues such as the presence of cockroaches in rooms and common areas, stained sheets or sofas, and general dirtiness upon arrival. Specific room issues include broken bathroom doors, non-closing curtains, noisy beds, and problems with water pressure or drainage in showers. Some bathrooms also show signs of peeling paint or mold on ceilings. Additionally, some guests reported insufficient towels in their rooms.

Dining & Food Quality
The hotel offers a complimentary breakfast, which is a popular amenity among guests. Most reviews describe the breakfast as good or decent, providing a convenient start to the day. The selection typically includes items such as eggs, sausage, and the option to make your own waffles. However, some guests express a desire for greater breakfast variety, noting that the menu can be repetitive over multiple days. Issues such as limited seating in the breakfast area during peak times and items running out, like eggs or juice, are occasionally mentioned. The hotel also provides a 24-hour coffee machine in the lobby, which is appreciated by many guests for its constant availability.

Location & Accessibility
The hotel's location is widely regarded as a significant advantage, particularly for its proximity to major attractions. It is conveniently situated less than ten minutes from SeaWorld and also offers easy access to Lackland Air Force Base. Guests appreciate its placement near highway entrances and exits, facilitating travel. The surrounding area provides access to numerous stores and restaurants, making it easy for guests to find dining and shopping options. The hotel also offers ample parking, which is often described as well-lit and secure, providing peace of mind for guests traveling with vehicles.

Staff & Service
The staff at the hotel consistently receives high praise from guests, with many describing them as exceptionally friendly, helpful, and accommodating. Guests frequently highlight the quick check-in and check-out processes, contributing to a smooth arrival and departure. The staff's willingness to assist with requests, such as providing extra blankets or addressing room issues, is often commended. Housekeeping services are generally viewed positively for maintaining room cleanliness, though some guests reported instances of housekeeping entering rooms without prior permission or issues with towel replenishment. Overall, the staff's dedication to providing attentive service is a recurring theme in guest feedback.

Additional Information
Guests should be aware that the hotel has been undergoing construction or renovation in various areas, which some reviews indicate can lead to a messy lobby, noise, and temporary inconveniences such as blocked pathways. There have been occasional reports of key card issues, requiring guests to frequently reactivate their cards at the front desk. Some guests expressed frustration with the hotel's policy regarding late check-out and early check-in, noting that these requests are often denied. The in-room TV system has also been a point of contention for some, with guests finding the remote controls difficult to operate or experiencing limited channel availability. Additionally, a few guests mentioned a specific policy requiring them to exchange dirty towels at the front desk rather than having them replaced by housekeeping.